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Mercedes-Benz of Salem - Service Center

Salem, OR

4.8
676 Reviews

676 Reviews of Mercedes-Benz of Salem - Service Center

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July 26, 2023

Always pleasant, honest, on time, accommodating and genuine. I have never been displeased with the service I have received m. More

by hereslookingatyou1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2023 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

July 25, 2023

The last service I received did not get what I asked for. When I questioned the person about not remembering the details of the services I asked for he said, “I have a lot of conversations like this,” implyi More

by SCRAPBOOKNIKKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Cole
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Mercedes-Benz of Salem responded

We understand that it's important for you to have a clear understanding of the services that will be performed on your vehicle, and we apologize that this wasn't the case for you. We'd like to get things back on track for you and provide that 5-star service. Shoot an email to service@salemmercedes.com when you can or give us a call and ask for our service manager.

July 25, 2023

Great service and everyone is helpful. They do everything they can to make the process easy. More

by Kzwest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Harder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Merrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Octavio Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren S
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abel Cardona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hyatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

July 22, 2023

Did what I asked. License plates attached and spark plugs were changed. Car was washed and vacuumed. More

by DAVE_MENSER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Harder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Merrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Octavio Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren S
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hyatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Mercedes-Benz of Salem responded

We are glad to serve you and your vehicle. Thank you for choosing Mercedes-Benz of Salem!

Jul 26, 2023 -

DAVE_MENSER responded

Everything was done as asked. Following service, the car was washed and vacuumed and looked like new. The technician mentioned some things that may need attention and will be considered on the next service visit. All personnel in the dealership were friendly and courteous.

July 22, 2023

I needed 4 new tires. The work was done on time with no problems. I am always treated with respect and care. Thank you for everything! More

by jhayes5359
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem! We wish you many happy miles with your tires.

July 20, 2023

Don who handles Mercedes sevice is always helpful. The work is precisely and on time . More

by ADWRAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2023 -

Mercedes-Benz of Salem responded

We value precision. Thank you for choosing Mercedes-Benz of Salem!

July 18, 2023

I have been using this dealership for the past 20 years to take care of my families, Mercedes vehicles. They always recommend services to keep the cars properly maintained, and the service is impeccable. More

by captherb67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Mercedes-Benz of Salem responded

Here's to 20 more years! Thank you for choosing Mercedes-Benz of Salem!

July 18, 2023

Don is awesome! If he were to leave, I would find another Mercedes dealer to take my car to More

by kevin
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

July 17, 2023

They did a great job in keeping me updated on the status of my car. More

by uerste
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Mercedes-Benz of Salem responded

Thank you for choosing Mercedes-Benz of Salem!

July 17, 2023

Dependable, great service, year after year. So many things change, but this is one thing you can count on that you have great people and great results. More

by homestarlarson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Harder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Octavio Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Mercedes-Benz of Salem responded

Great customers sure help! Thank you for choosing Mercedes-Benz of Salem!

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