Mercedes-Benz of Salem - Service Center

The service for my 2022 Mercedes EQS WAS GOOD. BUT i has another 2023 Mercedes EQS currently least for 2 years from 3/2024 to 3/2026 . . Recently it has 2 flat tires left side front and back.. BUT i has another 2023 Mercedes EQS currently least for 2 years from 3/2024 to 3/2026 . . Recently it has 2 flat tires left side front and back.. no service . I assume under least contract.mercedes dealer should cover. It is Mercedes property. I have to deal with this matter More

I had a great experience I was able to get in immediately to get a B service done. I was dropped off at my work and picked up to pick up my car. It couldn’t have been a better experience. to get a B service done. I was dropped off at my work and picked up to pick up my car. It couldn’t have been a better experience. More

As always the staff is friendly and efficient. Highly recommended this dealership to friends and family. Highly recommended this dealership to friends and family. More

The service team is excellent. I always expect a delay in having a service team get back to me when I use the text message option. Mercedes of Salem is very quick to respond and is I always expect a delay in having a service team get back to me when I use the text message option. Mercedes of Salem is very quick to respond and is flexible with scheduling. More

Evan was sicke that day so Mike covered for him. He was very courteous and helpful. He even explained the DEF system so the next time I have a problem I’ll know whether it needs fluid added or just He was very courteous and helpful. He even explained the DEF system so the next time I have a problem I’ll know whether it needs fluid added or just a bad sensor. He also offered shuttle service which I really appreciated. More

Great service and friendly staff. Always helpful and get back to you if you have questions Always helpful and get back to you if you have questions More

Very good experience all around. One two three four five six seven eight nine ten One two three four five six seven eight nine ten More

Took my 2015 E250 (diesel) here due to excessive vibration. They suggested I start with replacing the transmission mount first to see if that was what’s causing it and they were correct. It defini vibration. They suggested I start with replacing the transmission mount first to see if that was what’s causing it and they were correct. It definitely was the main reason and resolved most of the vibration. Our Benz is 10 years old now and I’ll be taking it back to have the motor mounts also replaced at some point too. This dealership provides exceptional service. They could have replaced the motor mounts first which would have been at a significantly higher cost. I totally trust Salem Mercedes and will be using them exclusively for future maintenance and repairs. More

Josh explained what was necessary to repair my car, estimated costs, time needed to get parts and labor, answered all my questions. He is a perfect gentleman. It was because of his outstanding customer estimated costs, time needed to get parts and labor, answered all my questions. He is a perfect gentleman. It was because of his outstanding customer service that I returned the next week for regular standard maintenance. Service department care and concern was also outstanding. More

Just as helpful during routine maintenance as a full-blown emergency…we don’t know what we’d do without the professional service team at M-B of Salem! Great job and great customer service! full-blown emergency…we don’t know what we’d do without the professional service team at M-B of Salem! Great job and great customer service! More