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673 Reviews of Mercedes-Benz of Salem - Service Center
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October 22, 2024
Very professional and knowledgeable staff. Clean facilities with a very nice waiting room and amenities. Clean facilities with a very nice waiting room and amenities. More
by CCRAWFORD8
Verified Customer
October 22, 2024
Very satisfied with the recent servicing of my Sprinter. Evan, the advisor, has always been patient and helpful when I've come in for work. I appreciated his review when I picked up my vehicle. Thank you so Evan, the advisor, has always been patient and helpful when I've come in for work. I appreciated his review when I picked up my vehicle. Thank you so much. More
by MARCHAL
Employees Worked With
October 19, 2024
I love taking my car to Mercedes-Benz of Salem for service! Every visit is something I actually look forward to because the staff always takes such great care of me. From the moment I walk in, they ma service! Every visit is something I actually look forward to because the staff always takes such great care of me. From the moment I walk in, they make me feel like a valued customer and go above and beyond to ensure everything is perfect. The team is professional, attentive, and they truly make me feel special every time. I can always trust that my car is in excellent hands. Highly recommend them for both exceptional service and a top-notch customer experience! More
by CHONA_BROWN
Employees Worked With
October 17, 2024
Service center staff were extremely professional and thorough when inspecting my vehicle. The advice they shared with me helped me make an informed decision on the purchase of my car from a private part thorough when inspecting my vehicle. The advice they shared with me helped me make an informed decision on the purchase of my car from a private party. More
by GIANNICGUI
October 17, 2024
I've been told never go to the dealership to get your car repaired for decades but Mercedes of Salem is the exception to the rule. Top notch repairs and the type of customer service that is incomparable. repaired for decades but Mercedes of Salem is the exception to the rule. Top notch repairs and the type of customer service that is incomparable. More
by HARLEM.QUILANO
October 15, 2024
All of a sudden my car wouldn't start I was all by myself and was without roadside assistance. My first call was to the person I trust most with my car: Don Post in the service department at Mercedes myself and was without roadside assistance. My first call was to the person I trust most with my car: Don Post in the service department at Mercedes of Salem. That was the only call I had to make that day. After that it was like magic; someone from the dealer came quickly to attempt to jump start my car and after a tow truck. Since it didn't start Mercedes sent their roadside assistance, who then sent a tow truck to take my car to Mercedes of Salem. Since I was car-less they also offered a $100 voucher for a "FREE" Lyft ride anywhere I needed to go. In three days she was fixed with a new starter, even though the part was not in stock There was a few facts that stand out for me: I paid nothing for the extra roadside assistance service and honestly that's a huge savings. Secondly, I didn't feel alone, stuck and without help. Thank You Donofrio Family.....and Mercedes Service Dept! More
by Donna G
Employees Worked With
October 15, 2024
Always only the best auto and customer service. This is the only place I trust with my Mercedes! Shoutout to the entire team, who make service visits feel like a boutique experience rather than a m This is the only place I trust with my Mercedes! Shoutout to the entire team, who make service visits feel like a boutique experience rather than a mechanical transaction. More
by OLGA.KUZMIN
October 14, 2024
Excellent service. Tony and Don are very knowledgeable about their product and great ambassadors for the merc brand. They always keep me informed of any work that need Tony and Don are very knowledgeable about their product and great ambassadors for the merc brand. They always keep me informed of any work that needs to done on my E400 and the costs that I may expect to see. More
by michaelkeehen
Employees Worked With
