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Mercedes-Benz of Salem

Salem, OR

4.8
818 Reviews
Welcome to Mercedes-Benz of Salem -- The Northwest's oldest Mercedes-Benz dealership for a reason! We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing! Mercedes-Benz of Salem is owned and operated by our family, the Donofrio's, and has been a longstanding part of the Salem and Willamette Valley community since opening its doors in the late 1980's. Our dealership has grown with the community, building lasting relationships with community members and providing high quality Mercedes-Benz products and services.
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2405 Commercial St. SE

Salem, OR

97302

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Showing 818 reviews

May 16, 2017

The Magic Van Man Brian has been extremely helpful in the selection process for our MB van. His experience and knowledge of the vans inside and out make the purchasing More

by Dave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Merrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2017 -

Mercedes-Benz of Salem responded

Thank you Dave, Brian is a great guy and a hard worker, but it's easy when we have customers like you.

May 15, 2017

Excellent Customer Service Brian went above and beyond and worked fast and efficiently to make sure everything was taken care of for our purchase. He won't give you the "run aro More

by Nick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Merrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2017 -

Mercedes-Benz of Salem responded

Thank you for this awesome review Nick, Brian does have a way of letting people know exactly what the process is and what to expect.

May 12, 2017

Always great service. I have always traveled north from Springfield to have service and repair work done at MB of Salem. Everyone there always makes me feel comfortable and More

by Westam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Post
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donovan Rodriguez
May 15, 2017 -

Mercedes-Benz of Salem responded

Thank you for letting us know that Don and Donovan are living up to their reputation, they always get excited to see reviews like this.

May 10, 2017

Great service Donovan was great and knowledgeable. I know that when I go to Mercedes Benz of Salem the job will get done right. Will be back. More

by Cande
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donovan Rodriguez
May 11, 2017 -

Mercedes-Benz of Salem responded

Thank you Cande, Donovan will be excited to know about this review.

May 09, 2017

Brian sets the bar for true customer service! I can't remember the last time I felt so confident and satisfied after working a transaction over the phone as I did with Mr. Merrell. Never thought I More

by BrianPNW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Merrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2017 -

BrianPNW responded

Somehow the 5 stars I gave Brian for customer service didn't register on the report card. Please if someone can, make the adjustment to reflect this mans above and beyond approach and care he provides to his customers. Thank you. 5 star service all the way!

May 02, 2017

Klaus Is The Best I have bought two very high end cars through Klaus and the whole experience was wonderful. He took a special interest in both my wife and I getting us More

by Paul
Customer Service
Recommend Dealer
Yes
Employees Worked With
Klaus Laetsch
May 02, 2017 -

Mercedes-Benz of Salem responded

Thank you for the positive feedback on Klaus and Brian, we appreciate the time out of your day you took for us.

May 01, 2017

Above and Beyond Really a great buying experience. I felt heard, helped and served by the whole staff. My salesman Steve made the buying experience fun and memorable More

by Brian Harper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Fortier
May 02, 2017 -

Mercedes-Benz of Salem responded

Brian, Thank you for giving Steve and Mercedes -Benz of Salem a great review.

May 01, 2017

Sprinter van purchase I have purchase 3 sprinter vans from Mercedes of Salem and Brian has made the experience exceptional. Last week one of my employees wrecked one of the More

by DavidG505
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Merrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2017 -

Mercedes-Benz of Salem responded

Thank you for taking the time to give us a review, I will let Brian know.

April 20, 2017

Mr Don Post the service advisor My wife and I gain great confidence in his knowledge and professionalism dealing with my wife's GLC and my SL Mercedes. I would recommend Mercedes Be More

by mercedes guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
MR DON POST
Apr 24, 2017 -

Mercedes-Benz of Salem responded

Thank you for taking the time to let us know that Don is taking care of you.

April 12, 2017

My experience to the Mercedes-benz of Salem Excellent service and reasonable price !!! Lisa upex is sales person Who gives me the most experience I ever had !!! Easy simple and fast ! I w More

by Happyman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Harder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whitney McDowell, Lisa Upex
Apr 13, 2017 -

Mercedes-Benz of Salem responded

Thank you for the review, It's customers like you that makes it easy to come to work! I will let Lisa know you left this for her.