Mercedes-Benz of Salem

My Sprinter Search I've began my Sprinter search several months ago and have spoken to several sales reps at several dealerships. Brian by far is the most personable and I've began my Sprinter search several months ago and have spoken to several sales reps at several dealerships. Brian by far is the most personable and professional. He took the time to understand my needs and wants. I was referred to Brian by a mutual friend who purchased a Sprinter from Brian several years ago. He has been patient and took the time to understand my needs and is constantly making recommendations. Unfortunately I've not been able to finalize an order for a Sprinter yet but this is not Brian's fault as MB is having difficulty fulfilling the build out I need. I will continue to work with Brian as my MB contact of choice. I'm sure he will be able to make this happen in the near future. More

Sprinter whisperer Brian Merrell The man, the myth, the legend that is Brian Merrell. Foresight beyond foresight. The ability to make a Sprinter appear with a single click. A kind g The man, the myth, the legend that is Brian Merrell. Foresight beyond foresight. The ability to make a Sprinter appear with a single click. A kind gentle man with an understanding ear and supreme knowledge of the system. More

Excellent! I have been into the dealership twice in the last few weeks. Both times Donovan took care of the issues I had with a smile and great customer service I have been into the dealership twice in the last few weeks. Both times Donovan took care of the issues I had with a smile and great customer service. He went above and beyond normal customer service. to be sure that everything was taken care of. The level of good customer service far exceeds the norm for other dealerships I have dealt with in the past. More

Brian's the man with the vans I have been working with Brian on a custom build for my future van conversion. The experience has been painless and I'm excited to get our new van. T I have been working with Brian on a custom build for my future van conversion. The experience has been painless and I'm excited to get our new van. Thank you Brian! More

Brian rocks Brian helped my family get an awesome van that I'm super excited to tour in. Sprinters are amazing and navigating the nuances of the vehicle to get th Brian helped my family get an awesome van that I'm super excited to tour in. Sprinters are amazing and navigating the nuances of the vehicle to get the perfect fit is challenging. Brian made it easy and we've got the best ride for us. More

The Magic Van Man Brian has been extremely helpful in the selection process for our MB van. His experience and knowledge of the vans inside and out make the purchasing Brian has been extremely helpful in the selection process for our MB van. His experience and knowledge of the vans inside and out make the purchasing process stress free. We drove from Portland to purchase the van from Brian, and got exactly what we were looking for. More

Excellent Customer Service Brian went above and beyond and worked fast and efficiently to make sure everything was taken care of for our purchase. He won't give you the "run aro Brian went above and beyond and worked fast and efficiently to make sure everything was taken care of for our purchase. He won't give you the "run around" and will tell you like it is. He made sure we were comfortable with the vehicle and went into great detail on how to maintain and operate it before we left the lot. We spent a lot of time searching for the right vehicle to meet our needs and he made it happen. We highly recommended him. More

Always great service. I have always traveled north from Springfield to have service and repair work done at MB of Salem. Everyone there always makes me feel comfortable and I have always traveled north from Springfield to have service and repair work done at MB of Salem. Everyone there always makes me feel comfortable and keeps me well informed on the progress of the work being done. I have dealt with Don Post every other time I've been there and he is always very helpful and knowledgeable. My most recent visit I was first approached by Donavan Rodriguez at check in, I think he is a new hire although it's very hard to tell because he blends right in with the same attitude, knowledge friendliness and helpfulness as everyone else. As long as I own my MB I'll make the trip to Salem when it needs attention. More

Great service Donovan was great and knowledgeable. I know that when I go to Mercedes Benz of Salem the job will get done right. Will be back. Donovan was great and knowledgeable. I know that when I go to Mercedes Benz of Salem the job will get done right. Will be back. More

Brian sets the bar for true customer service! I can't remember the last time I felt so confident and satisfied after working a transaction over the phone as I did with Mr. Merrell. Never thought I I can't remember the last time I felt so confident and satisfied after working a transaction over the phone as I did with Mr. Merrell. Never thought I'd be searching for a unicorn to find Brian holding the keys to one .......cape flapping victoriously in the wind. This man understands the value of true customer service,....something that has unfortunately been diluted over the years. Rock on Brian! More