Mercedes-Benz of Romeoville

I typically refrain from writing reviews, but my experience with this establishment compels me to share my frustration. My service vehicle was initially brought to the Orland Park location due to se experience with this establishment compels me to share my frustration. My service vehicle was initially brought to the Orland Park location due to severe performance issues, struggling to exceed 40-50 miles per hour and having difficulty merging onto the expressway. After diagnostics, they recommended a transmission service, which I reluctantly authorized, at a steep cost of $1,750. To my dismay, the vehicle exhibited the same troubles immediately after collecting it. After enduring a two-week wait for further assessment—which totaled nearly three and a half weeks of my vehicle being in their possession—I was informed that the turbo needed replacement for an astounding $7,500. My past experiences with Matt in the service department had already made me wary of potential overcharging, so I decided to seek a second opinion at the Romeoville location. Despite being told that it had different ownership, I later discovered there was indeed a connection. I provided a detailed account of my vehicle's issues and the lack of resolution I encountered at Orland Park. I also reached out to them multiple times over the phone and via email, specifically instructing them to drive the vehicle on the expressway to replicate the issue. They assured me they would, but I have serious doubts about whether they did, as they failed to identify the ongoing problem. They offered to examine the car, and within 30 minutes, they concluded that it was a simple issue, requiring only $1,900 for repairs. Skeptical about their rapid diagnosis, I insisted they conduct a thorough evaluation, given the previous month’s worth of failed attempts by Orland Park to pinpoint the issue. A mere 15 minutes later, they reaffirmed their diagnosis, and I reluctantly authorized the repairs. Yet, less than two minutes after driving off their lot, the vehicle reverted to its prior malfunction. This marks the third incorrect diagnosis provided by this company, demonstrating a troubling lack of consistency and accuracy. Upon revisiting the shop, I was told it was a valve issue, requiring an additional $600 for the fix. I expressed disbelief, pointing out the discrepancies in their previous diagnoses. Despite my frustrations, they assured me that their top technician had verified the issue. In light of having already spent over $1,900 for repairs that did not address the root cause, I inquired about reimbursement for the initial service, which they promised to discuss with management. Ultimately, after a series of misdiagnoses and nearly $4,000 in charges, the actual issue was identified as a $600 part. This whole experience has been riddled with misinformation and inefficiency, leading me to cancel the check for the $1,900, as the initial repairs did not rectify the problem. I urge potential customers to consider these experiences before choosing this service department. Transparency and accuracy should be the pillars of any automotive repair business, neither of which I found here. More

I wasn’t sure if I wanted to trade in my car for a new GLA250. The sales department and financial department were so helpful. They made it easy for me to decide. I’m enjoying my new car thanks to their h GLA250. The sales department and financial department were so helpful. They made it easy for me to decide. I’m enjoying my new car thanks to their help.I Highly recommend this dealership!! More

If you’re in the market for a Mercedes, I highly recommend visiting Romeoville Mercedes and asking for Al DiGiannantonio! I recently purchased a GLC from this dealership and I couldn’t be happier wi recommend visiting Romeoville Mercedes and asking for Al DiGiannantonio! I recently purchased a GLC from this dealership and I couldn’t be happier with the experience—thanks to Al. From start to finish, Al made the car-buying process seamless, stress-free, and enjoyable. From the moment I walked into the dealership, Al greeted me warmly and took the time to understand exactly what I was looking for. He was incredibly knowledgeable about the Mercedes lineup, patiently answered all my questions, and never once made me feel pressured to make a decision. His professionalism and honesty set him apart, making me feel confident that I was making the right choice. Al went above and beyond to ensure I found the perfect vehicle that met my needs and budget. He walked me through all the features, made sure I was comfortable with every aspect of my new car. The level of customer service I received was truly top-notch. He genuinely cares about his customers and will make sure you drive away happy. I couldn’t have asked for a better car-buying experience! More

I've been to plenty of dealerships. .. but Mercedes-Benz in Romeoville is truly the best. Walked on/into the property and instantly greeted and warm welcome made me feel like family. Kim .. but Mercedes-Benz in Romeoville is truly the best. Walked on/into the property and instantly greeted and warm welcome made me feel like family. Kimberly, whom you have to work with on your next car purchase, is a genuine individual. She listened and guided me into choosing the right vehicle for me and my family. Her ability to listen shows she cares.... and with her help I bought what I wanted. I highly recommend RV location to all looking for used or new... they have it! The entire team/staff, is amazing. Go and pay them a visit now! You won't be disappointed. You'll drive out of there in something that's you. More

Mr. Albert Giannantonio professionalism, character, and knowledge about the Products he sells at Mercedes-Benz of Romeoville is above reproach. Mr. Giannantonio treated my family and I with the upmost res knowledge about the Products he sells at Mercedes-Benz of Romeoville is above reproach. Mr. Giannantonio treated my family and I with the upmost respect, and he welcome us to the dealership. Furthermore, Mr. Giannantonio made sure my family and I were comfortable, and he never pressured us about buying a vehicle from his dealership. Therefore, my daughter and I decided to buy two vehicles from this dealership because how Albert and other employees treated us at the scene. Nevertheless, I would like to take this opportunity to thank Albert personally for a job well done in my car shopping experience with said dealership. More

Great folks to do business with, professional, knowledgeable, and client friendly! My sales professional Al Di Giannantonio, was terrific and a pleasure to business with; as well as Matt the GM. knowledgeable, and client friendly! My sales professional Al Di Giannantonio, was terrific and a pleasure to business with; as well as Matt the GM. More