The most unprofessional experience I have had from an auto dealer. I attempted to purchase a vehicle from Romeville Mercedes. I have purchased several vehicles online from other dealers with no issues. We agreed on the price and was approved for the purchase in short time. I was told the next step was to receive a call later the same day and review the documents, then nothing from them… I reached out to there finance department the next morning and she told me she was too busy to get to it but I would hear from her later in the day, again no response. The salesman Ivan reached out to me two days later and asked if I was taken care of. I told him I wasn’t sure if I bought the car or not as there was no communication? He said he would find out what is going on and get back to me, I have not heard anything since… This is not how a “luxury” dealer behaves. I’m not from the Chicago area, but I’m certain there are better places to spend your money.

I had a very positive experience purchasing a used Mercedes. Al Di Giannantonio was extremely helpful and made the purchasing experience very easy and smooth.

Amazing, white glove treatment from first call to the delivery of our new Benz. Special shoutout to Al who was amazing, informative and patient.

Beautiful dealership! The best auto dealership I have ever seen!! Very nice & staff was friendly & accommodating.

I typically refrain from writing reviews, but my experience with this establishment compels me to share my frustration. My service vehicle was initially brought to the Orland Park location due to severe performance issues, struggling to exceed 40-50 miles per hour and having difficulty merging onto the expressway. After diagnostics, they recommended a transmission service, which I reluctantly authorized, at a steep cost of $1,750. To my dismay, the vehicle exhibited the same troubles immediately after collecting it. After enduring a two-week wait for further assessment—which totaled nearly three and a half weeks of my vehicle being in their possession—I was informed that the turbo needed replacement for an astounding $7,500. My past experiences with Matt in the service department had already made me wary of potential overcharging, so I decided to seek a second opinion at the Romeoville location. Despite being told that it had different ownership, I later discovered there was indeed a connection. I provided a detailed account of my vehicle's issues and the lack of resolution I encountered at Orland Park. I also reached out to them multiple times over the phone and via email, specifically instructing them to drive the vehicle on the expressway to replicate the issue. They assured me they would, but I have serious doubts about whether they did, as they failed to identify the ongoing problem. They offered to examine the car, and within 30 minutes, they concluded that it was a simple issue, requiring only $1,900 for repairs. Skeptical about their rapid diagnosis, I insisted they conduct a thorough evaluation, given the previous month’s worth of failed attempts by Orland Park to pinpoint the issue. A mere 15 minutes later, they reaffirmed their diagnosis, and I reluctantly authorized the repairs. Yet, less than two minutes after driving off their lot, the vehicle reverted to its prior malfunction. This marks the third incorrect diagnosis provided by this company, demonstrating a troubling lack of consistency and accuracy. Upon revisiting the shop, I was told it was a valve issue, requiring an additional $600 for the fix. I expressed disbelief, pointing out the discrepancies in their previous diagnoses. Despite my frustrations, they assured me that their top technician had verified the issue. In light of having already spent over $1,900 for repairs that did not address the root cause, I inquired about reimbursement for the initial service, which they promised to discuss with management. Ultimately, after a series of misdiagnoses and nearly $4,000 in charges, the actual issue was identified as a $600 part. This whole experience has been riddled with misinformation and inefficiency, leading me to cancel the check for the $1,900, as the initial repairs did not rectify the problem. I urge potential customers to consider these experiences before choosing this service department. Transparency and accuracy should be the pillars of any automotive repair business, neither of which I found here.

I wasn’t sure if I wanted to trade in my car for a new GLA250. The sales department and financial department were so helpful. They made it easy for me to decide. I’m enjoying my new car thanks to their help.I Highly recommend this dealership!!