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Mercedes-Benz of Rocklin

Rocklin, CA

4.4
3,410 Reviews
Mercedes-Benz of Rocklin is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Rocklin we’re here to help you.
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4747 Granite Dr

Rocklin, CA

95677

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Showing 3,410 reviews

February 08, 2016

Misleading info I was charged $83 just for them to tell me nothing is wrong with my car after waiting for almost 4 hours. And my car is certified when I was buying th More

by Manu786z
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mahmoud "Mike" Sulman
Feb 12, 2016 -

Mercedes-Benz of Rocklin responded

Thank you for taking the time to give us your feedback. I regret that your service visit was not satisfactory. We are constantly striving to improve all aspects of our customer service and the input we get from our customers is invaluable. If you would like to discuss your service visit further, please feel free to contact me. Lisa Brown lbrown@vonhousen.com

February 04, 2016

Super service, I am treated like royalty I have more than 50 years experience with car service both here and in Germany. I must say here I get the best service I ever had. More

by DIETER.HOFHERR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Burnett
February 02, 2016

excellent & satisfied! My husband and I are very happy with our purchase with the van and satisfied with the hard work of Alex and how he have put up with us. We believed th More

by Aversoza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Sepulveda
February 01, 2016

best service possible the people at this store really care about your needs and wants. They installed a camera for me on the vehicle I bought. James was very helpful in fin More

by theyellowcabofroseville
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Reemts
January 31, 2016

Professional Excellent Service Mercedes Bench Rocklin has provided me excellent attention and service thus far. Every representative I have dealt with are professional and attentive More

by Lola M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Nishita, Chad Feingold
January 31, 2016

Service I have always had a good experience working with the people at Rocklin dealership. They are on the spot to answer any questions you may have with your More

by PHYLLISJK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Stevens, Wayne Schmid
January 30, 2016

SERVICES A Service A on 2015 s class All items taken care of! Work was on time & car was clean. Happy customer. I will be back when service required. More

by LARRY_36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carolyn Jackson
January 30, 2016

On Time and Prompt First impression of the attended--great. Less than five minutes after the arrival, Service rep greeted and straight to vehicle issues and provided es More

by SONNYSSS2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Stevens
January 29, 2016

Buff and Polish The buff and polish I had on my GLE 350 was the best I've ever had on a vehicle I've owned! Carlos also touched up a scratch on the door that we now c More

by Craig Zelie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mikayla and Amanda and Ron, John Nishita, Zach Will, Mahmoud "Mike" Sulman
January 29, 2016

Great Experience! I have bought 4 Mercedes vehicles in the past 6 years. I highly recommend this dealer. Tom Emerson and Wayne in service are always awesome to work wit More

by Kjs0689
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Schmid, James Reemts, Thomas Emerson
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