Mercedes-Benz of Rocklin

As a consumer that has purchased and leased new vehicles from Lexus, BMW, Toyota, Honda, Chevrolet, Ford and Dodge - I expected a Mercedes dealer to treat me at least as well as I had been treated in the pa from Lexus, BMW, Toyota, Honda, Chevrolet, Ford and Dodge - I expected a Mercedes dealer to treat me at least as well as I had been treated in the past. I had never had a negative experience at an auto dealership until now. The sales and management staff at the Rocklin Mercedes dealership were rude, pushy and disrespectful. They were completely unwilling to correct thier wrong doings so we have retained an attorney and are proceding with legal action. We couldn't possible be any more dissapointed with this experience and will not ever consider another Mercedes (this was our fifth) as a result of this experience. Very Unfortunate! More

Sales: above average due to outstanding inventory, although had to beg for $15 keychain after purchasing new $150,000 SL600. 20-something sales person "explained" all features (COMAND, telephone, Nav although had to beg for $15 keychain after purchasing new $150,000 SL600. 20-something sales person "explained" all features (COMAND, telephone, Navigation, etc.) at 300 word per minute rate and didn't ask/care if I understood. No one from dealership EVER called to see if I enjoyed was happy with car. (I still receive annual birthday cards from Lexus dealership 8 years after my wife purchased her car there !) SERVICE: Excellent from Daniel at El Dorado dealership. Enthusiastic, responsive and honest. Actually cares ! Below average from Mercedes service center in Rocklin (also owned by Von Housen). Downmarket experience from initial fast-food counter service writers, and service/repairs/parts NEVER completed correctly the first time. After pre-paying in full took 4 months to obtain extra car key, when key finally arrived never was told it was in, after inquiring, parts tech joked I should be paying him rent for storing the key. Not appreciated. Feels like Ford/GM service with MBZ prices. More