Mercedes-Benz of Rocklin

I just wanted to say that my experience with Jim Reemts has been very pleasant. He sincerely cares about his customers,went out of his way to make us feel no pressure in purchasing a car. I will always com has been very pleasant. He sincerely cares about his customers,went out of his way to make us feel no pressure in purchasing a car. I will always come to this dealer ship for all our future car needs. Thanks again Jim The Keiths More

Dishonest, rude and worst customer service ever experienced. We knew exactly the car we wanted and were coming in to sign contract and purchase. Robbie told us the car was on the lot. We had e experienced. We knew exactly the car we wanted and were coming in to sign contract and purchase. Robbie told us the car was on the lot. We had email and text message confirmation that the car was there. We triple checked before driving over an hour and when we arrived at dealer the car was not there. In its place was a crafty bait and switch maneuver. We asked to speak to sales manager, Aeron Taylor. We expressed our frustration having been lied to. His response was "we do millions of deals here and I can't keep track of each customer. We sell 200 cars a day..." We then showed him the emails and text message where his dealers lied. He refused to look at them and yelled at us that his salesmen don't lie. He then had the audacity to ask us if he could sell us a car...the classic bait and switch into a higher priced model. We told him we prefer to take our business elsewhere where there was actually integrity and customer service. He then stated again that they sold hundreds of cars a day and they were one oif the top dealers in the country. He was do completely rude to us and could not care less about our frustration. Aeron Taylor and Mercedes-Benz of Rocklin have left us with a very mad taste in our mouth for Mercedes! After reading other reviews, this obviously is common practice for this dealer. This unethical dishonest behavior is obviously part of Mr Von Housen's business model. Is this the true character of Mercedes Benz USA? More

I recently had a major issue with my ML350, the horn kept going off when I would drive. I bought the car from my sister. I called the dealership after hours and was fortunate enough to reach James. He was ve going off when I would drive. I bought the car from my sister. I called the dealership after hours and was fortunate enough to reach James. He was very helpful in getting me a loaner vehicle for the night and making sure I would be contacted by a service person in the morning. More

My husband and I walked into the show room on a Sunday afternoon to look at a vehicle. Business was obviously slow that day because we were the only customers there. When we walked out, I was turned off afternoon to look at a vehicle. Business was obviously slow that day because we were the only customers there. When we walked out, I was turned off by 5 of the 6 salesmen that were still lounging back on the sofa that sits in the middle of the show room.. We were done shopping at that particular dealership when we realized we knew more about the vehicle we were looking at than the salesman who was assisting us at the time. He did admit he was fairly new and apologized for informing us incorrectly about certain functions of the vehicle. That's why I was shocked to see the other salesman just lounging on the couch watching the Sunday football game, instead of helping/overlooking the "new guy". I was surprised the dealership even allowed this new salesman on the floor 1) without completely knowing the product, and 2) at the very least not having someone shadow him. More

I would recommend Mercedes Benz of Rocklin to any and everyone. The Sales department is one of the most professional and respectful I have ever done business with. I love the fact I can look at every car everyone. The Sales department is one of the most professional and respectful I have ever done business with. I love the fact I can look at every car in the showroom without going out into the heat. I spent a good three hours deciding on what car I wanted. I was offered refreshments within five minutes of being greeted and at one point I needed to get a bite to eat, Jim told my husband and I to get a bite to eat and he would get the bill, what a smart idea to put a Bistro 33 in a dealership. If you have a chance to stop by do so. This is dealership is the sharpest I have ever seen. Money well spent!!! Melody More

As a consumer that has purchased and leased new vehicles from Lexus, BMW, Toyota, Honda, Chevrolet, Ford and Dodge - I expected a Mercedes dealer to treat me at least as well as I had been treated in the pa from Lexus, BMW, Toyota, Honda, Chevrolet, Ford and Dodge - I expected a Mercedes dealer to treat me at least as well as I had been treated in the past. I had never had a negative experience at an auto dealership until now. The sales and management staff at the Rocklin Mercedes dealership were rude, pushy and disrespectful. They were completely unwilling to correct thier wrong doings so we have retained an attorney and are proceding with legal action. We couldn't possible be any more dissapointed with this experience and will not ever consider another Mercedes (this was our fifth) as a result of this experience. Very Unfortunate! More

Sales: above average due to outstanding inventory, although had to beg for $15 keychain after purchasing new $150,000 SL600. 20-something sales person "explained" all features (COMAND, telephone, Nav although had to beg for $15 keychain after purchasing new $150,000 SL600. 20-something sales person "explained" all features (COMAND, telephone, Navigation, etc.) at 300 word per minute rate and didn't ask/care if I understood. No one from dealership EVER called to see if I enjoyed was happy with car. (I still receive annual birthday cards from Lexus dealership 8 years after my wife purchased her car there !) SERVICE: Excellent from Daniel at El Dorado dealership. Enthusiastic, responsive and honest. Actually cares ! Below average from Mercedes service center in Rocklin (also owned by Von Housen). Downmarket experience from initial fast-food counter service writers, and service/repairs/parts NEVER completed correctly the first time. After pre-paying in full took 4 months to obtain extra car key, when key finally arrived never was told it was in, after inquiring, parts tech joked I should be paying him rent for storing the key. Not appreciated. Feels like Ford/GM service with MBZ prices. More