Mercedes-Benz of Rocklin

Worst buying experience ever. Sleezy car salesman and Managers. Not at all interested in the customer being satistified. You would think a Merceds Dealership would have elevated service. Stay away, BEWAR Managers. Not at all interested in the customer being satistified. You would think a Merceds Dealership would have elevated service. Stay away, BEWARE!! More

Justin contacted me to buy my c230. Justin informed mb is interested in my vehicle for one of their clients. i told Justin that rocklin is over an hour away from my home so I did not want to waste mb tim is interested in my vehicle for one of their clients. i told Justin that rocklin is over an hour away from my home so I did not want to waste mb time nor my time for driving an hour ther and an hour back if their purchase price is near my asking price. Justin insisted I bring the car in because his manager had to drive the car to make a fair value. We talk back and forth for three days and finally he was willing to give me an estimate over the phone based on features I provided and the understanding the the vehicle had no mechanical or cosmetic issues. He quoted me 9-12 k which was too far from my asking price so I obligely declined seeing him since his high offer was too low. I rather keep the car. He then later insisted that if I came he can talk to his manager and get me near my asking price which is near 15000 with a variance of a couple hundred bucks sine he assumed mb would resale the car on their lot for 18-19k. So I made accommodations to take the car to mb of rocklin. I met justin and he looked at the car for ten minutes and didn't have anyone test drive the car. He came back and and gave me an estimate of 9,xxxx don't remember the exact amount because I was so upset that he mislead me and dragged me out to rocklin hour away from home on my one day off of the week. I asked for his manger and Eric came out. I explain to Eric that if mb cannot offer me the asking price, why insist to bring the customer in? He had no answer but simple apologies which does not solve any of my problems. After half an hour of arguing my disinterest in the service he was then willing to give me an extra 1k to their offer which was still way too low from what I wanted. In the end, his excuse was Justin is still new, young kid who worked for mb for two years and was promoted into sales from being a porter. My impression is if he is the manager, he needs to train his staff or not bring inexperience people to drive across town to just give a low ball answer. His manager didn't even need to test drive the car, so already I was lied to bring the car because the manager needed to see the car. I told Justin before I left carmax offered me higher that his high so if mb can't do anything then lets move one so i dont need to come. But when you give a customer the wrong impression it makes me honestly think twice about rocklins service. I cannot even trust buying a mb from them. I am an owner of 2 e classes and 1 c class and now no longer a proud owner. You figure paying premium prices for a car you get premium service. Makes me think twice of ever buying a mb again. More

Rahim was simply fantastic...he gave me room to breathe as well as a phenomenal demonstration of the Mercedes Benz.....When i went in i really had my heart set on the Lexus but after meeting with Rahim and as well as a phenomenal demonstration of the Mercedes Benz.....When i went in i really had my heart set on the Lexus but after meeting with Rahim and Eric I think i am likely to go with the Mercedes...I visited several "Luxury" dealers that day and NONE of them made me feel Like I they did in Rocklin, i will likely return to take another hard look..... More

I recently had a great experience at Von Housen, Mercedes Benz, Rocklin, CA. I knew exactly what I was looking for in a vehicle and Robert C., Salesman, helped me out greatly. He was very professional and co Benz, Rocklin, CA. I knew exactly what I was looking for in a vehicle and Robert C., Salesman, helped me out greatly. He was very professional and courteous with a sense of humor, while paying attention to my concerns and interests. Unlike some other dealerships, I did not feel pushed, and my interaction with him was a good one. I highly recommend him to anyone who is interested in buying a new or used vehicle at Von Housen. He is the guy to contact. Once I found what I wanted to buy. I met Andrew R., the Finance Manager. He gave me some great advice on various auto programs at Von Housen. That part of the process intrigued me more because I felt like he was being sincere about products. That is service. After purchasing the vehicle I liked so much, Robert gave me a call a few days later to come back for my auto certification. He assisted me on getting a loaner car while my vehicle was getting the inspection and maintenance it needed by Carolyn R., Service Manager and her team. Those guys took great care of my car. I have no complaints. I loved the feel of the car, the scent, and it looks so classy and elegant. Thank you very much, Carolyn. Finally, Robert had asked me a question prior to me returning for my auto certification, "how did your ride home feel in the car that you purchased a few days ago?" I responded by telling him, I felt like a "Superstar" in the vehicle while driving it along the highway and in town!" The vehicle gave me a different "persona" in a good way. Thanks for the great experience guys, and keep up the excellent customer service. More

I was not expecting to purchase a car today when I walked into Mercedes of Rocklin. I ended up leaving with a new E350 and I love my car. James Reemts and Ted were the perfect salesman. They understood my ne into Mercedes of Rocklin. I ended up leaving with a new E350 and I love my car. James Reemts and Ted were the perfect salesman. They understood my needs and found me the right color and price I was looking for. I have visited both Fairfield and walnut creek Mercedes and they are not close to what you get in Rocklin. Thank you guys!!! More

I just wanted to say that my experience with Jim Reemts has been very pleasant. He sincerely cares about his customers,went out of his way to make us feel no pressure in purchasing a car. I will always com has been very pleasant. He sincerely cares about his customers,went out of his way to make us feel no pressure in purchasing a car. I will always come to this dealer ship for all our future car needs. Thanks again Jim The Keiths More

Dishonest, rude and worst customer service ever experienced. We knew exactly the car we wanted and were coming in to sign contract and purchase. Robbie told us the car was on the lot. We had e experienced. We knew exactly the car we wanted and were coming in to sign contract and purchase. Robbie told us the car was on the lot. We had email and text message confirmation that the car was there. We triple checked before driving over an hour and when we arrived at dealer the car was not there. In its place was a crafty bait and switch maneuver. We asked to speak to sales manager, Aeron Taylor. We expressed our frustration having been lied to. His response was "we do millions of deals here and I can't keep track of each customer. We sell 200 cars a day..." We then showed him the emails and text message where his dealers lied. He refused to look at them and yelled at us that his salesmen don't lie. He then had the audacity to ask us if he could sell us a car...the classic bait and switch into a higher priced model. We told him we prefer to take our business elsewhere where there was actually integrity and customer service. He then stated again that they sold hundreds of cars a day and they were one oif the top dealers in the country. He was do completely rude to us and could not care less about our frustration. Aeron Taylor and Mercedes-Benz of Rocklin have left us with a very mad taste in our mouth for Mercedes! After reading other reviews, this obviously is common practice for this dealer. This unethical dishonest behavior is obviously part of Mr Von Housen's business model. Is this the true character of Mercedes Benz USA? More

I recently had a major issue with my ML350, the horn kept going off when I would drive. I bought the car from my sister. I called the dealership after hours and was fortunate enough to reach James. He was ve going off when I would drive. I bought the car from my sister. I called the dealership after hours and was fortunate enough to reach James. He was very helpful in getting me a loaner vehicle for the night and making sure I would be contacted by a service person in the morning. More

My husband and I walked into the show room on a Sunday afternoon to look at a vehicle. Business was obviously slow that day because we were the only customers there. When we walked out, I was turned off afternoon to look at a vehicle. Business was obviously slow that day because we were the only customers there. When we walked out, I was turned off by 5 of the 6 salesmen that were still lounging back on the sofa that sits in the middle of the show room.. We were done shopping at that particular dealership when we realized we knew more about the vehicle we were looking at than the salesman who was assisting us at the time. He did admit he was fairly new and apologized for informing us incorrectly about certain functions of the vehicle. That's why I was shocked to see the other salesman just lounging on the couch watching the Sunday football game, instead of helping/overlooking the "new guy". I was surprised the dealership even allowed this new salesman on the floor 1) without completely knowing the product, and 2) at the very least not having someone shadow him. More

I would recommend Mercedes Benz of Rocklin to any and everyone. The Sales department is one of the most professional and respectful I have ever done business with. I love the fact I can look at every car everyone. The Sales department is one of the most professional and respectful I have ever done business with. I love the fact I can look at every car in the showroom without going out into the heat. I spent a good three hours deciding on what car I wanted. I was offered refreshments within five minutes of being greeted and at one point I needed to get a bite to eat, Jim told my husband and I to get a bite to eat and he would get the bill, what a smart idea to put a Bistro 33 in a dealership. If you have a chance to stop by do so. This is dealership is the sharpest I have ever seen. Money well spent!!! Melody More