Mercedes-Benz of Rocklin

Pleasantly Surprised. We are new to the area, coming from Silicon Valley, where everything is rush, rush, rush. And good service is the exception, rather than the norm. Oft We are new to the area, coming from Silicon Valley, where everything is rush, rush, rush. And good service is the exception, rather than the norm. Often the times when things are promised would come and go, and often we would be calling to ask if our vehicles were ready for pick up. From the time I contacted Isis in customer service to set the appointment to the time we picked up the car we enjoyed every aspect of the service from Mercedes Benz of Rocklin. The car was ready when promised, the speed in which our car was serviced; the call from Brandon, letting us know the car was ready. Jim gave us some interesting insight on obeying the speed limits here in town, while taking us back and forth in the courtesy shuttle. More

Everyone was very helpful I like that they value my time and get me in and out as quickly as possible. Everyone is very nice to deal with everyone stops to talk with you makes I like that they value my time and get me in and out as quickly as possible. Everyone is very nice to deal with everyone stops to talk with you makes you feel welcomed. More

Maintenance service A, Mention to the advisor of the warning on dashboard " Top up coolant" ," Check tire pressure",after service is done in 1 1/2 hours,they offered a car w Mention to the advisor of the warning on dashboard " Top up coolant" ," Check tire pressure",after service is done in 1 1/2 hours,they offered a car wash but I have to wait another 15 min. because there was 3 cars ahead of me so I have to decline because I have an appointment in 20 min,driving half way through the appointment the warning showed up again in my dashboard "Top up coolant" so I have to drive back to the dealership and I missed my other appointment. More

Amazing A+ Service Staff Brandon Stevens at Mercedes Benz Rocklin Service is a top notch manager. He is always able to accommodate my appointments, he communicates well and bo Brandon Stevens at Mercedes Benz Rocklin Service is a top notch manager. He is always able to accommodate my appointments, he communicates well and bottom line - he gets the job done. I always am happy with my car's service and it looks like brand new when I leave the service center. The staff there is amazing from the moment I drive my car in to the service bay and up until I check out and pay. I drive 45 minutes to just go here because it far outside of Sacramento. I could go to a closer location, but I choose to frequent this location because of their outstanding service. I always recommend this Mercedes Dealers to friends in the No Cal area. More

Almost good!!! Service was great...only one problem, with replacing a tire due to hazard. Was charged for it and shouldn't have been per agreement with Mr. Hunter m Service was great...only one problem, with replacing a tire due to hazard. Was charged for it and shouldn't have been per agreement with Mr. Hunter many months ago. Now I am awaiting my refund of over $300...been 2 weeks today. Spoke with Mr. Moreno, said it shouldn't take 2 weeds. Hope it arrives soon!!! More

Classic Car Maintenance Having received an estimate to repair my 1999 Mercedes Benz SLK at a Bay Area dealership, I decided to return to MB of Rocklin for the maintenance. C Having received an estimate to repair my 1999 Mercedes Benz SLK at a Bay Area dealership, I decided to return to MB of Rocklin for the maintenance. Carolyn Jackson did a fantastic job in getting my service completed at a price much more reasonable than the Bay Area dealership. On returning home to San Jose, I discovered a coolant leak problem. Carolyn had my SLK picked up and returned to Rocklin, arranged a car for me to get to and from work and doctor appointments and had my car repaired and returned to me all at no charge. Because of Carolyn Jackson and MB of Rocklin professionalism and service, I will return there for any future maintenance and will certainly purchase my next MB from them. More

front brake repair Brought my ML in for its annual service. Was informed I needed the front brakes replaced. Great work; I think MB parts pricing and labor are expens Brought my ML in for its annual service. Was informed I needed the front brakes replaced. Great work; I think MB parts pricing and labor are expensive. More

Efficient and Professional As always, Wayne goes out of his way to make me assured the service will be done accurately and on time. He has been a terrific service advisor to wo As always, Wayne goes out of his way to make me assured the service will be done accurately and on time. He has been a terrific service advisor to work with over the past 8 years. More