Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Rocklin
Rocklin, CA
2,992 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,992 reviews
January 29, 2016
Just perfect Got my service done very fast in about two hours, friendly management, comfortable waiting room, will definitely be back again when time comes Thanks Got my service done very fast in about two hours, friendly management, comfortable waiting room, will definitely be back again when time comes Thanks a lot More
by CCF
Verified CustomerEmployees Worked With
Greg Burnett
January 29, 2016
Friendly, professional, accommodating Everyone on staff was attentive and very pleasant to deal with. My service advisor Wayne was very knowledgable, friendly - called me in a timely manne Everyone on staff was attentive and very pleasant to deal with. My service advisor Wayne was very knowledgable, friendly - called me in a timely manner to inform me about the status of my vehicle, and obviously takes pride in a job well done. There was no problem getting a loaner car for the day, which was a big convenience for me. Clear that you staff is working in the customer's best interest. Great experience! More
by Sandy Rogers
Employees Worked With
Wayne Schmid
January 29, 2016
Great Experience! I have bought 4 Mercedes vehicles in the past 6 years. I highly recommend this dealer. Tom Emerson and Wayne in service are always awesome to work wit I have bought 4 Mercedes vehicles in the past 6 years. I highly recommend this dealer. Tom Emerson and Wayne in service are always awesome to work with. More
by Kjs0689
Employees Worked With
Wayne Schmid, James Reemts, Thomas Emerson
January 29, 2016
Buff and Polish The buff and polish I had on my GLE 350 was the best I've ever had on a vehicle I've owned! Carlos also touched up a scratch on the door that we now c The buff and polish I had on my GLE 350 was the best I've ever had on a vehicle I've owned! Carlos also touched up a scratch on the door that we now can't see. Our service rep John Nishita also spent a lot of time explaining to us the special wax they do and also the clear bra which we're definitely going to do. Everyone at the dealership is so friendly and helpful, we couldn't be happier. More
by Craig Zelie
Employees Worked With
Mikayla and Amanda and Ron, John Nishita, Zach Will, Mahmoud "Mike" Sulman
January 28, 2016
A friendly helpful service center I always find the staff helpful and friendly at Mercedes of Rocklin. They make taking your car in for service as easy and fast as possible. They send I always find the staff helpful and friendly at Mercedes of Rocklin. They make taking your car in for service as easy and fast as possible. They send you notes and updates to let you know your car needs to go in for service and you can get an appointment right away. They have a nice place you can sit and wait for your car. I had a question and stopped by after my car was serviced and someone came out and fixed it for me in 5 minutes. The car always comes out clean and sparkling with the seat adjusted the way it was when you brought it in. More
by knitwise68
Employees Worked With
the young man who takes your can when you bring it in, Sara Berke, Wayne Schmid
January 28, 2016
Brandon Stevens not good but great This will be the first time I have had a amazing experience from the Rocklin service center. Brandon Stevens did above and beyond what was expected. This will be the first time I have had a amazing experience from the Rocklin service center. Brandon Stevens did above and beyond what was expected. More
by CHANDLERPR
Employees Worked With
Brandon Stevens
January 28, 2016
Accommodating. If you need to have your car serviced this is a very comfortable place to wait. The loaner cars are also brand new and it's always tempting to get a If you need to have your car serviced this is a very comfortable place to wait. The loaner cars are also brand new and it's always tempting to get a newer model. Good plan Mercedes. More
by deanisehowell
Employees Worked With
Carolyn Jackson
January 28, 2016
Wayne was very nice, knowledgeable and professional. Great job by Wagne. He listen to my story and was able to help me repair an unusual situation. I know Wayne we over the call of duty to help me out. Great job by Wagne. He listen to my story and was able to help me repair an unusual situation. I know Wayne we over the call of duty to help me out. More
by mjham80
Employees Worked With
Wayne Schmid
January 28, 2016
great experience Fast efficient and friendly staff. Enjoyed my visit. Had a free cup of yummy coffee. Will be happy to come back for service in the future. Fast efficient and friendly staff. Enjoyed my visit. Had a free cup of yummy coffee. Will be happy to come back for service in the future. More
by apodacalegalser
Employees Worked With
Carolyn Jackson
January 28, 2016
Seat tear Seat base was beginning to tear but with the help of Mr. Chris Roth and Mr. Mike Moreno problem was solved with no cost to us. Nice to know that som Seat base was beginning to tear but with the help of Mr. Chris Roth and Mr. Mike Moreno problem was solved with no cost to us. Nice to know that some people do care about their customers. Thank you for a positive experience. More
by WNKEHOE
Employees Worked With
Chris Roth , Mike Moreno
