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Mercedes-Benz of Rocklin
Rocklin, CA
2,986 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 28, 2016
Everything is good.overall it's a good dealership. They are providing good services but one thing is strange that they have no arrangement for car water wash on payment in dealership.i had to come back They are providing good services but one thing is strange that they have no arrangement for car water wash on payment in dealership.i had to come back without my car wash. More
by kamransaeed20
Verified CustomerEmployees Worked With
Carolyn Jackson, Bob Hunter, Mahmoud "Mike" Sulman
Helpful January 28, 2016
Extremely good service. This dealership takes good care of the customer and the car. No complaints whatsoever. Timely appointment after call request and very timely about get This dealership takes good care of the customer and the car. No complaints whatsoever. Timely appointment after call request and very timely about getting information to you. Friendly shuttle staff too. More
by jeanielmeek
Employees Worked With
Carolyn Jackson
January 28, 2016
Excellent Service The service is the type of service you would want or expect from a Mercedes Dealer. Nothing but the best. I would not hesitate to recommend. The service is the type of service you would want or expect from a Mercedes Dealer. Nothing but the best. I would not hesitate to recommend. More
by deancannon
Employees Worked With
Brandon Stevens
January 28, 2016
Great Service Mercedes service is excellent, from the time you drive up, to the time you pick up your vehicle. Taking your car in for service is something you do Mercedes service is excellent, from the time you drive up, to the time you pick up your vehicle. Taking your car in for service is something you don't dread, instead it is a wonderful relaxing experience. More
by michealx12002
Employees Worked With
Jessica cleveland, Wayne Schmid
January 28, 2016
Efficient and Professional As always, Wayne goes out of his way to make me assured the service will be done accurately and on time. He has been a terrific service advisor to wo As always, Wayne goes out of his way to make me assured the service will be done accurately and on time. He has been a terrific service advisor to work with over the past 8 years. More
by janishurter
Employees Worked With
Wayne Schmid
January 28, 2016
New Tire A tire went flat while I was driving and I needed a replacement. I was taken care of immediately even though I did not have an appointment. I was ma A tire went flat while I was driving and I needed a replacement. I was taken care of immediately even though I did not have an appointment. I was made to feel comfortable while I waited. My car was returned quickly and ready to go. They even went out of their way to wash up a spot on the floor where coffee had spilled when the tire went flat and jarred the car. I really appreciated the service members going above and beyond! More
by mconway0
Employees Worked With
Sorry I do not remember
January 28, 2016
Everyone was very helpful I like that they value my time and get me in and out as quickly as possible. Everyone is very nice to deal with everyone stops to talk with you makes I like that they value my time and get me in and out as quickly as possible. Everyone is very nice to deal with everyone stops to talk with you makes you feel welcomed. More
by sandyforseth
Employees Worked With
Gregg Ponath
January 28, 2016
Amazing A+ Service Staff Brandon Stevens at Mercedes Benz Rocklin Service is a top notch manager. He is always able to accommodate my appointments, he communicates well and bo Brandon Stevens at Mercedes Benz Rocklin Service is a top notch manager. He is always able to accommodate my appointments, he communicates well and bottom line - he gets the job done. I always am happy with my car's service and it looks like brand new when I leave the service center. The staff there is amazing from the moment I drive my car in to the service bay and up until I check out and pay. I drive 45 minutes to just go here because it far outside of Sacramento. I could go to a closer location, but I choose to frequent this location because of their outstanding service. I always recommend this Mercedes Dealers to friends in the No Cal area. More
by KELLYMATNEY
Employees Worked With
Brandon Stevens
January 28, 2016
Almost good!!! Service was great...only one problem, with replacing a tire due to hazard. Was charged for it and shouldn't have been per agreement with Mr. Hunter m Service was great...only one problem, with replacing a tire due to hazard. Was charged for it and shouldn't have been per agreement with Mr. Hunter many months ago. Now I am awaiting my refund of over $300...been 2 weeks today. Spoke with Mr. Moreno, said it shouldn't take 2 weeds. Hope it arrives soon!!! More
by JADAVIS0
Employees Worked With
Mike Moreno, Brandon Stevens
January 28, 2016
Classic Car Maintenance Having received an estimate to repair my 1999 Mercedes Benz SLK at a Bay Area dealership, I decided to return to MB of Rocklin for the maintenance. C Having received an estimate to repair my 1999 Mercedes Benz SLK at a Bay Area dealership, I decided to return to MB of Rocklin for the maintenance. Carolyn Jackson did a fantastic job in getting my service completed at a price much more reasonable than the Bay Area dealership. On returning home to San Jose, I discovered a coolant leak problem. Carolyn had my SLK picked up and returned to Rocklin, arranged a car for me to get to and from work and doctor appointments and had my car repaired and returned to me all at no charge. Because of Carolyn Jackson and MB of Rocklin professionalism and service, I will return there for any future maintenance and will certainly purchase my next MB from them. More
by EKASPER
Employees Worked With
Carolyn Jackson
