Mercedes-Benz of Rocklin

A friendly helpful service center I always find the staff helpful and friendly at Mercedes of Rocklin. They make taking your car in for service as easy and fast as possible. They send I always find the staff helpful and friendly at Mercedes of Rocklin. They make taking your car in for service as easy and fast as possible. They send you notes and updates to let you know your car needs to go in for service and you can get an appointment right away. They have a nice place you can sit and wait for your car. I had a question and stopped by after my car was serviced and someone came out and fixed it for me in 5 minutes. The car always comes out clean and sparkling with the seat adjusted the way it was when you brought it in. More

Brandon Stevens not good but great This will be the first time I have had a amazing experience from the Rocklin service center. Brandon Stevens did above and beyond what was expected. This will be the first time I have had a amazing experience from the Rocklin service center. Brandon Stevens did above and beyond what was expected. More

Accommodating. If you need to have your car serviced this is a very comfortable place to wait. The loaner cars are also brand new and it's always tempting to get a If you need to have your car serviced this is a very comfortable place to wait. The loaner cars are also brand new and it's always tempting to get a newer model. Good plan Mercedes. More

Seat tear Seat base was beginning to tear but with the help of Mr. Chris Roth and Mr. Mike Moreno problem was solved with no cost to us. Nice to know that som Seat base was beginning to tear but with the help of Mr. Chris Roth and Mr. Mike Moreno problem was solved with no cost to us. Nice to know that some people do care about their customers. Thank you for a positive experience. More

What you would expect from Mercedes Benz After buying my new E 350 I had to take it in for service to get a few things done on it like switching out the wheels and having the exterior detail After buying my new E 350 I had to take it in for service to get a few things done on it like switching out the wheels and having the exterior detail finished. I dealt with John Nixxxxa and couldn't have been happier! I was greeted by him in the morning and he couldn't have been nicer. He wrote down any and all concerns I had on my car, got me checked in, had a rental waiting for me and got me on my way. It was such a smooth process. I come from a family that has owned a body shop for over 25 years so my expectations were high when it came to the exterior detail of my new car. I know that black cars are never fun; however, I know the way that they can look if you have someone that knows what they are doing. I was thrilled after seeing the final result! Mercedes of Rocklin took every concern I had about my car and perfected it to show room quality. I couldn't be happier and I definitely won't be going to anyone else but John and Mercedes of Rocklin for all my service needs! Thanks! More

Great Service and customer care Mercedes Benz Rocklin is a great dealership! I came in for service on my car and they took care of me right away. I didn't even have wait less than a Mercedes Benz Rocklin is a great dealership! I came in for service on my car and they took care of me right away. I didn't even have wait less than a minute to be helped and then taken in to Wayne Schmid who helped me with the paperwork and any other concerns I had with the car. With a nice lounge area to drink coffee and watch tv, the couple hours I waited flew by! Plus a complimentary clean and wash for the car tops it all off. I'd recommend going to this dealership for any Mercedes Benz needs. More

Thermostat service Service center provides prompt service and the staff is very professional and courteous. My issue is the car was just serviced prior to this issue for Service center provides prompt service and the staff is very professional and courteous. My issue is the car was just serviced prior to this issue for $1400 and when the new issue arose I was told it would be around $400 and the bill came in at $700. This is a car with less than 50,000 miles. I've come to accept that dealership service centers charge twice as much as independent service centers. More