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Mercedes-Benz of Rocklin

Rocklin, CA

4.4
2,986 Reviews

4747 Granite Dr

Rocklin, CA

95677

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Showing 2,986 reviews

March 03, 2016

general service requirement very good & exceptional service by service writer. They do take the time & effort to give you their full attention to detail & confirm what was done & More

by DPGILCHRIST
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Schmid
March 03, 2016

Went out of their way to help My car had a little problem on the way up to Tahoe. Called them just before they closed. They stayed there until tow truck brought in my car, and had More

by PAUL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Whoever answers the phone, Wayne Schmid
March 02, 2016

Minor Service Appointment Good service and turnaround on a minor issue. John Nixxxxa is good to deal with, and follows up with his clients. I recommend John and MBZ Rocklin Ser More

by reg_blom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Nishita
February 28, 2016

Loved having a loaner vehicle Did not care that the service center was busy and it would take a while to get to my car. Having a loaner car to do my errands was great. Also liked More

by SHOEGAL17
Customer Service
Recommend Dealer
Yes
Employees Worked With
Don't remember names
February 22, 2016

Professional Team - Great Car Very good buying experience, from the initial visit and test drive through finance and drive-off. Everyone at the dealership was courteous, professio More

by MB Driver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Will, Gregg Ponath
February 19, 2016

Five Star Dealership! Rocklin MB is a top notch dealership that delivers first class inventory, sales,and service! I would recomend this dealership to my friends and family More

by callo2004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrea in finance and Josh installer of Expel, Sara Berke, Zach Will
February 08, 2016

Misleading info I was charged $83 just for them to tell me nothing is wrong with my car after waiting for almost 4 hours. And my car is certified when I was buying th More

by Manu786z
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mahmoud "Mike" Sulman
Feb 12, 2016 -

Mercedes-Benz of Rocklin responded

Thank you for taking the time to give us your feedback. I regret that your service visit was not satisfactory. We are constantly striving to improve all aspects of our customer service and the input we get from our customers is invaluable. If you would like to discuss your service visit further, please feel free to contact me. Lisa Brown lbrown@vonhousen.com

February 03, 2016

Super service, I am treated like royalty I have more than 50 years experience with car service both here and in Germany. I must say here I get the best service I ever had. More

by DIETER.HOFHERR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Burnett
February 01, 2016

excellent & satisfied! My husband and I are very happy with our purchase with the van and satisfied with the hard work of Alex and how he have put up with us. We believed th More

by Aversoza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Sepulveda
January 31, 2016

Professional Excellent Service Mercedes Bench Rocklin has provided me excellent attention and service thus far. Every representative I have dealt with are professional and attentive More

by Lola M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Nishita, Chad Feingold
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