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Mercedes-Benz of Rocklin
Rocklin, CA
2,992 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,992 reviews
March 10, 2016
Excellent in all respects Friendly, and competent advisor, and nicely completed work. Free loaner car was very nice as well. Went the extra mile to help, and communication was Friendly, and competent advisor, and nicely completed work. Free loaner car was very nice as well. Went the extra mile to help, and communication was excellent! More
by wkoliver
Verified CustomerEmployees Worked With
John Nishita, James Reemts
March 10, 2016
My Exsperince Very happy with my overall experience dealing with Mercedes-Benz of Rockland. My service advisor Brandon was on top of things and stayed in complete c Very happy with my overall experience dealing with Mercedes-Benz of Rockland. My service advisor Brandon was on top of things and stayed in complete contact with me letting me know exactly what needed to be done. More
by COCO.PEBBLES31
Employees Worked With
My mechanic , Brandon Stevens
March 08, 2016
reconnect clips on front bumper. It was a breeze getting this done so I could enjoy the road without delay cause of loose bumper. Darn those high high car stop bars in parking lots. It was a breeze getting this done so I could enjoy the road without delay cause of loose bumper. Darn those high high car stop bars in parking lots. More
by lucky rider
Employees Worked With
Carolyn Jackson
March 06, 2016
Shameful I've owned my Mercedes-Benz for over a decade now and this was the first time that I'v recieved such terrible service! i used to have my vehicle serv I've owned my Mercedes-Benz for over a decade now and this was the first time that I'v recieved such terrible service! i used to have my vehicle serviced at Fletcher Jones for many years before moving to Roseville and switching to Mercedes-Benz of Rocklin. On the last service someone left the valve stem caps on my tires loose and i lost a couple before finding out. These were the chrome caps with the MB logo that I had purchased from you guys. Wayne also advised me that the ball joints and control arms that you guys installed a couple of years ago are torn!? You guys usually do a great job but the last visit was disappointing.. More
by RICARDOAGARCIA
Employees Worked With
Wayne Schmid
March 06, 2016
B Service Appointment with Carolyn Jackson I love the consistency off ALL the employees. I always feel like Im the only customer there :) Service and repairs are always exceptional. They giv I love the consistency off ALL the employees. I always feel like Im the only customer there :) Service and repairs are always exceptional. They give you there full attention and confirm what was done and what was needed. I would recommend this Rocklin location to anybody with a Mercedes. More
by DEBORAHSCANZANO
Employees Worked With
Carolyn Jackson
March 04, 2016
Feel at home The staff listens to what you want and what you need. They make sure you have excellent service, answer your questions quickly and correctly. The tran The staff listens to what you want and what you need. They make sure you have excellent service, answer your questions quickly and correctly. The transaction of buying a new car made easy. More
by p_drew21
Employees Worked With
Alex Aldarwish, Mahmoud "Mike" Sulman
March 03, 2016
Minor Service Appointment Good service and turnaround on a minor issue. John Nishita is good to deal with, and follows up with his clients. I recommend John and MBZ Rocklin Ser Good service and turnaround on a minor issue. John Nishita is good to deal with, and follows up with his clients. I recommend John and MBZ Rocklin Service Dept. More
by reg_blom
Employees Worked With
John Nishita
March 03, 2016
general service requirement very good & exceptional service by service writer. They do take the time & effort to give you their full attention to detail & confirm what was done & very good & exceptional service by service writer. They do take the time & effort to give you their full attention to detail & confirm what was done & needed. Wayne is the "best" by far. More
by DPGILCHRIST
Employees Worked With
Wayne Schmid
March 03, 2016
Went out of their way to help My car had a little problem on the way up to Tahoe. Called them just before they closed. They stayed there until tow truck brought in my car, and had My car had a little problem on the way up to Tahoe. Called them just before they closed. They stayed there until tow truck brought in my car, and had a loaner car as a bonus. Very, very nice service. More
by PAUL
Employees Worked With
Whoever answers the phone, Wayne Schmid
February 28, 2016
Loved having a loaner vehicle Did not care that the service center was busy and it would take a while to get to my car. Having a loaner car to do my errands was great. Also liked Did not care that the service center was busy and it would take a while to get to my car. Having a loaner car to do my errands was great. Also liked the car wash. Great service. PS I miss the restaurant that was in the Mercedes dealership. They had good food. More
by SHOEGAL17
Employees Worked With
Don't remember names
