Mercedes-Benz of Rocklin

Came through with professionalism and dedication Alex was our salesman after our original salesman had left the dealership. He worked hard to keep the agreement of the original salesman and really d Alex was our salesman after our original salesman had left the dealership. He worked hard to keep the agreement of the original salesman and really did a great job. More

Excellent customer service We had my wife's Mercedes scheduled service done and just as the previous services , everything went great , they gave us a loaner with no hustle and We had my wife's Mercedes scheduled service done and just as the previous services , everything went great , they gave us a loaner with no hustle and they were upfront about the length of time they needed to complete the job and so we were able to plan our day around it. More

Super Attentive Zach was very good with his follow through and communication. He called when he said he would and made sure I was very well taken care of!! Zach was very good with his follow through and communication. He called when he said he would and made sure I was very well taken care of!! More

Sales and service Outstanding facility and ambiance is awesome. Got a wonderful deal and very happy with the vehicle. Personnel are very friendly and accommodating. Outstanding facility and ambiance is awesome. Got a wonderful deal and very happy with the vehicle. Personnel are very friendly and accommodating. It was also very nice for the Finance Manager to come to our house to sign all the papers because of work commitment with my wife. More

Birthday present Free birthday car wash. Bought new wiper blades in the parts department. Blades installed for free by one the guys working as a greeter in the Free birthday car wash. Bought new wiper blades in the parts department. Blades installed for free by one the guys working as a greeter in the reception area. More

My Service and Sales Experience I have been to many service dealers in the past and I have to say the service and customer service representatives at Mercedes Benz of Rocklin have be I have been to many service dealers in the past and I have to say the service and customer service representatives at Mercedes Benz of Rocklin have been outstanding and the best I have done business with in over my 40 years of having my cars serviced at dealerships. Thank you for your professional service and going above and beyond in making a customer satisfied. More

Excellent customer service on my Sprinter Passenger. Brought my van in for warranty work. Greg and his team did a wonderful job of fixing the problem. They are very knowledgeable with the Sprinter... Brought my van in for warranty work. Greg and his team did a wonderful job of fixing the problem. They are very knowledgeable with the Sprinter... More

Body Repair on my 350 ML I recently had body work done on my car and a repair of a broken front end thing. I dealt with John Nishita and my Salesman Alex Aldarwish. They were I recently had body work done on my car and a repair of a broken front end thing. I dealt with John Nishita and my Salesman Alex Aldarwish. They were both very helpful. I was happy with my overall experience, and how they went out of there way to accommodate me with loaner cars to work with my crazy travel schedule. If I had only one complaint it would be that I was put on long holds waiting for the service Department to answer. On one call it was 5 minutes before the service operator even answered. The first time the body work was done it wasn't right so John was very nice, and made sure it was done to my satisfaction. Unfortunately when my car was there, damage was done to the front bumper. John was helpful in getting it fixed. I was also very pleased with the two people that delivered the cars to me. I remember the man's name was Robert, and the other women was a very nice blonde lady. More

OVER AND ABOVE SERVICE We purchased our C300 in December of 2015, and were very pleased with our sales representative, Chad. He was very informative, and patient, and went We purchased our C300 in December of 2015, and were very pleased with our sales representative, Chad. He was very informative, and patient, and went beyond the norm for sales. Unfortunately we only received one key with the car, and per Mercedes policy, we had to wait for our registration before we could order an new one. This took several weeks, and then a paperwork mix-up made getting our key delayed even more. To top it off, we developed a slow leak in one of the run flat tires on our car. Wayne, in service stepped up, and not only put a rush on our key, but made up for our inconvenience by not only getting us a new tire, paid for by Mercedes, but then tinted the rear windows of our car. Both actions were above and beyond the service we were expecting. Rockln Mercedes is a top notch dealership, and we would highly recommend anyone to them for a great experience in purchasing and outstanding service. More

Great experience Very curteous, polite, and helpful staff. Greg Burnett is a real problem solver and always walks "the extra mile." My last tune up made a real diffe Very curteous, polite, and helpful staff. Greg Burnett is a real problem solver and always walks "the extra mile." My last tune up made a real difference in my car's performance, and I don't feel being pushed into unnecessary repairs. More