Mercedes-Benz of Rocklin
Rocklin, CA
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Excellent People I've been serving my GL with Wayne Schmid for few years. This dealership is the best in the area. It's always a pleasure to visit them. I've been serving my GL with Wayne Schmid for few years. This dealership is the best in the area. It's always a pleasure to visit them. More
Awesome These guys were the best especially Ted. He took care of us. And tommy was awesome. He found me just the car I was dreaming of. These guys were the best especially Ted. He took care of us. And tommy was awesome. He found me just the car I was dreaming of. More
One of the best car services The Mercedes workers have helped me a lot with my car whenever I needed help and have provided excellent assistance and advice. The workers are also v The Mercedes workers have helped me a lot with my car whenever I needed help and have provided excellent assistance and advice. The workers are also very kind and patient whenever I have questions about my car. More
Service Greg was very professional and knowledgable. I was kept informed through the out the process each day my car was being serviced. The only negative was Greg was very professional and knowledgable. I was kept informed through the out the process each day my car was being serviced. The only negative was with the loaner car and condition of the car when received. Not so clean inside and scratches and dents in several places. More
Trusted Service Senter I found the Rocklin Mercedes Service Center to be trusted, efficient and a place that goes above and beyond the standard. I have always been confident I found the Rocklin Mercedes Service Center to be trusted, efficient and a place that goes above and beyond the standard. I have always been confident in their service. I own a trusted manufacturer, so I require a trusted service center. More
Excellent service and everyone went above and beyond! Every person I encountered was super friendly and offered their assistance in some way. I was able to get a complimentary loaner and all serves were Every person I encountered was super friendly and offered their assistance in some way. I was able to get a complimentary loaner and all serves were explained in detail. Definitely the 5 star service I have come to expect from Mercedes, especially when you're paying as that much for a car service! More
Simple problem unresolved and a 450.0 service bil. The problem of stiff door locks and door opening release actuation was not repaired but delivered as repaired. The interior front door panels were not The problem of stiff door locks and door opening release actuation was not repaired but delivered as repaired. The interior front door panels were not removed for lubricantion of the mechanism. The side door did not function after the cable was replaced and the interior panels of the side Andre rear doors were not replaced! More
Exceptional! I had an exceptional sales experience. Great customer service with test driving comparable models I was interested in. The buying process was simple I had an exceptional sales experience. Great customer service with test driving comparable models I was interested in. The buying process was simple and efficient with a refreshing, and much appreciated, level of transparency throughout. Wonderful service experience as well, simple to get an appointment set up and very proactive communication from the scheduling staff and automated notification system. I have been thoroughly impressed with MB Rocklin at every touch point. More
Great Experience Professional manner and excellent service make us feel comfortable and welcome. The location of the car dealer is easy to locate. Overall, we have a Professional manner and excellent service make us feel comfortable and welcome. The location of the car dealer is easy to locate. Overall, we have a great experience at MB of Rocklin. More
Excellent customer service. I walked into the Rocklin Mercedes dealership to view the Mercedes model I was interested in. I came back and test drove the CLA250 and fell in love w I walked into the Rocklin Mercedes dealership to view the Mercedes model I was interested in. I came back and test drove the CLA250 and fell in love with it. I came back a third time to test drive the CLA250 again with my husband and we purchased the car that night. From my first visit to my third visit, Brian Jackson at Rocklin Mercedes was fabulous. He went above and beyond to answer all our questions and gave us insight into the different models regarding our needs and expectations. In addition, he even stayed after hours to make sure that everything went smoothly with our purchase and to answer any further questions we had. Since our purchase two days ago, everyone at Rocklin Mercedes has gone above and beyond to answer any questions, to set up the necessary appointments regarding a new purchase, and to just make sure we are completely satisfied. We have been previous customers of Rocklin Mercedes and that is why we came back a second time. Thank-you Rocklin Mercedes for making our purchase an enjoyable one and thank you Brian Jackson for being a valuable, professional, and knowledgeable asset at Rocklin Mercedes. More