Mercedes-Benz of Rocklin

Overall a great experince I have had my GL450 serviced in Rocklin several times and overall it has been a great experience. There is only one negative that I can speak to. I ha I have had my GL450 serviced in Rocklin several times and overall it has been a great experience. There is only one negative that I can speak to. I had service done oil change...etc. then I went to a full service fill station that pumps your gas for you, and they showed me that I was a full quart low. I had to check it for myself to believe it, but it was actually a quart low. Beyond that one issue all has been great. They always are accommodating and provide a loaner vehicle when needed. They are friendly and easy to deal with. Wayne is a nice guy who is very helpful and prompt at updating you on status of repairs. More

awesome buying experience Ted, the salesperson gave me an excellent treatment, very professional and friendly. Answered all my question with honesty and sincerity. Bob, the S Ted, the salesperson gave me an excellent treatment, very professional and friendly. Answered all my question with honesty and sincerity. Bob, the Sales Manager was very straight forward. Aaron, another Sales Manager was very helpful in working out a deal for me. More

Love these guys!! I have Greg in service he is sweet but straight forward. Rocklin Mercedes Benz. My car has an engine knocking issue. I have been in a few times (of co I have Greg in service he is sweet but straight forward. Rocklin Mercedes Benz. My car has an engine knocking issue. I have been in a few times (of course every time it does NOT make the noise)! Finally after 3-4 recordings I left it with them again and it made the KNOCKING noise!! Wow no worries they fixed my car 3-4 day earlier then I was told it would take!! Wow, I know I was a pain ( since it took 4 or so times). I am glad the mechanics on the last two trips ( I wish I knew their names) where the best ever!!!! They stood outside and talked with me, tried to educate and explain to me what was done. Answering all my questions. Even tho I am clueless, it was so nice that they did not just roll there eyes and blow me off! Instead, helped with a smile. PRICELESS in my opinion. I thank all the guys who helped me, it is nice to see there are good people employed at your service center :) Lorretta Carlson More

average the overall experience with the salesmen was excellent, knowledgeable about the vehicles located the one we were looking for, and had it transported the overall experience with the salesmen was excellent, knowledgeable about the vehicles located the one we were looking for, and had it transported to their dealership within four hours. The "Closer" was very off putting. he was haggling over $320.00 found that very frustrating. he was condescending and profiled us as bad credit. We walked in with our work clothing on we are ranchers so you can imagine. That was very interesting. Almost walked out twice within 15 minutes. We did end up purchasing the vehicle a ML350. The woman that processed the paperwork was excellent! Had our C class to trade in we felt we received a fair price for trade in. A little confusion on what we would drive home because the vehicle we purchased needed detailed and serviced a 2014. That was on Friday this is Monday and still have not herd when we can pick it up. We were given a loaner to use. Overall it was a average experience only because of the "Closer" person. More

The Best Experience Ever! James was absolutely the best. He was patience, attentive, respectful and most importantly he took the time to listen. James is definitely a SIX STAR James was absolutely the best. He was patience, attentive, respectful and most importantly he took the time to listen. James is definitely a SIX STAR kind of guy. I cant leave out Randy he was the first fiance person I've encountered with such a great sense of humor, he was sociable, knowledgeable about the product he was introducing and I didn't feel rushed to sign my documents. The team over at M.Benz made our time one of the most memorable experience. Thanks Guys! More

My cars service Greg Burnett has been my service rep for many years, and he always helps me above and beyond with my car. His great service is consistent and unfailin Greg Burnett has been my service rep for many years, and he always helps me above and beyond with my car. His great service is consistent and unfailing. Thank you mercedes for taking such great care of me. More

smooth negotiation From a person who worked in this industry before as a salesperson. I found Alex a very successful salesperson. He helped me to find the right vehicle From a person who worked in this industry before as a salesperson. I found Alex a very successful salesperson. He helped me to find the right vehicle for me. He was friendly and easy to communicate with. I felt no high pressure with him and made it easier to me to purchase this amazing C-class vehicle by giving me different offers and choices. I recommended this dealership and precisely this person to deal with. thanks Alex. More

Purchased cls550 Teddy and drew were extremely helpful during the entire process. They made it easy and quick. We will be back for our next car purchase. Teddy and drew were extremely helpful during the entire process. They made it easy and quick. We will be back for our next car purchase. More

Trunk Leak I asked my regular service advisor Wayne Schmid to check my E350 for a trunk leak which I experienced during a very hard driving rain. After a very t I asked my regular service advisor Wayne Schmid to check my E350 for a trunk leak which I experienced during a very hard driving rain. After a very through check they couldn't find a leak. I trust Wayne and MB of Rocklin with all my service needs. They are excellent to work with More

WE LOVE TED We recently had to turn in our GL450 lease and look for another car that was within our price range and had everything we were looking for. Ted was aw We recently had to turn in our GL450 lease and look for another car that was within our price range and had everything we were looking for. Ted was awesome! He was patient and spent a lot of time researching all of our options. We never felt pressured or rushed to make a decision. He was always honest and upfront about what was going to work and what wasn't going to work. This is the third vehicle we have gotten through Ted and he is awesome at knowing what it is we want in a vehicle and not. We will continue to work with Ted as long as he is there! More