Mercedes-Benz of Rocklin

Mercedes benz review This it not the first time we had business in this dealership but so far this is the best. Alex is very helpful in choosing our next car. Looking forw This it not the first time we had business in this dealership but so far this is the best. Alex is very helpful in choosing our next car. Looking forward to do business with him again. Andrew in finance is also patient enough to go through the paperworks we need to sign. More

Great Experience Nice people great service. James had Clear understanding what I want and worked on it. Didn't try to sell some thing that not required. Nice people great service. James had Clear understanding what I want and worked on it. Didn't try to sell some thing that not required. More

My service representative Carolyn is Amazing My service representative Carolyn is great to work with, she's professional, friendly and goes out of her way to accommodate me when I need a rental c My service representative Carolyn is great to work with, she's professional, friendly and goes out of her way to accommodate me when I need a rental car during my service. The entire team of service representatives are pleasant to be around and I definitely recommend all Benz owners to schedule their next service at Benz of ROCKLIN. Best regards, Tami Saner More

Factory Recall Repair My last visit was to repair a manufacturing problem that was the cause of a recall. I have always been very pleased with the service that Rocklin Mer My last visit was to repair a manufacturing problem that was the cause of a recall. I have always been very pleased with the service that Rocklin Mercedes-Benz has provided and this was no exception. My service representative was prepared when I arrived she provided an estimate on how long it would take to make the repairs and kept me informed of the progress. Even though the repair took longer than anticipated, I was very pleased with the way that I was treated at Rocklin Mercedes-Benz. More

Not without flaws MB Rocklin is as good as any MB dealer service I have experienced, and in some ways better than others. Howerver, my tech advisor sometimes doesn't t MB Rocklin is as good as any MB dealer service I have experienced, and in some ways better than others. Howerver, my tech advisor sometimes doesn't take the time to explain the inspection findings after a service visit. Maybe she thinks most customers don't care. Also, I know MB Rocklin thinks it's a luxurious customer benefit to have a Starbucks in the waiting area, but it seems stupid to have to go to the coffee bar to pay my invoice. It would make more sense for the tech adviser to handle payment so that I could discuss the service that was performed and any items that need attention. As it is I have to pay someone behind the Starbucks counter who is clueless about what was done to my vehicle. Then if I have questions, I have to hunt down the tech adviser who is no always readily available. Not a customer-friendly process. More

Outstanding customer service!! This was a last minute appointment and Mercedes- Benz of Rocklin was able to get me in and repair my vehicle all in the same day. My service represen This was a last minute appointment and Mercedes- Benz of Rocklin was able to get me in and repair my vehicle all in the same day. My service representative was Greg and he greeted me in a very friendly manner and was concern about my repair and service needs. He pleasantly informed me that the repair was covered by warranty and there were no out of pocket costs :) The customer waiting area has plenty of room and outstanding Wifi service for their customer needs. The coffee was great!! I would recommend this dealer to all of my friends. Keep up the good work!! More

Service Wayne was really helpful, very knowledgeable on the services that my car needed, and very professional. He recommends what are only necessary. The wa Wayne was really helpful, very knowledgeable on the services that my car needed, and very professional. He recommends what are only necessary. The waiting room is clean with reading materials to keep me busy while I was waiting for my car. The restroom is clean and supplies are well kept. More

Knowledgable and friendly staff We came to MB of Rocklin with no intention of purchasing a vehicle on that day. We offered a drive within 10 minutes of arriving and the salesperson w We came to MB of Rocklin with no intention of purchasing a vehicle on that day. We offered a drive within 10 minutes of arriving and the salesperson was fantastic. I gave him a expected time of 30 to 45 minutes to arrive at a deal or we would need to leave. We were asked to stay but I said we would contact them first thing in the morning. They agreed a little begrudgingly at first but then they understood our situation and let us go home. At 10:30 the next morning I had an upbeat conversation with the salesperson and he sold me on the service at MB of Rocklin. Needless to say within 90 minutes I became a new owner of a beautiful Mercedes Benz. So fa, so good and I hope to have a long successful relationship with this dealer. More

Nice customer service!! I purchased a used Mercedes ML 350, it was a fair deal and the car seemed to be in good condition inside and mechanically....Unfortunately ,a little a I purchased a used Mercedes ML 350, it was a fair deal and the car seemed to be in good condition inside and mechanically....Unfortunately ,a little after purchasing my car we had a problem with it not starting sometimes...I took the car to the service dept. I explained the issue and they were very happy to try and figure out the problem. They gave me a complimentary car while they had mine , which they didn't charge me. John was really nice and assured me that they would find and resolve the mechanical issue. Well, it took a few times bringing the car back because the car wouldn't fail while they had it. FINALLY IT DID!! John and Michael were so great!! they found and fixed my car issue:) I really appreciated how respectful, and diligent they were to find and resolve the issue. I would recommend to anyone to deal with John and Michael in the service dept. at Mercedes of Rocklin. Very Happy customer thanks JOHN AND MICHAEL. More

Highly recommended! Very kind and helpful staff. Great buying experience. Demi and Tom were are a great team! From the decision to test drive to the finalization of th Very kind and helpful staff. Great buying experience. Demi and Tom were are a great team! From the decision to test drive to the finalization of the deal, there was no pressure and every question answered fully and honestly. More