Mercedes-Benz of Rocklin
Rocklin, CA
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Everyone was/is so friendly and accommodating. No pressure during the buying process. Was very accommodating. Took car in to get protectant applied and they were very quick and fast in helping yo No pressure during the buying process. Was very accommodating. Took car in to get protectant applied and they were very quick and fast in helping you. More
Deeper examination I had a intermittent electrical problem. The solution was not obvious and required deeper testing. Ultimately the solution was discovered . I don't be I had a intermittent electrical problem. The solution was not obvious and required deeper testing. Ultimately the solution was discovered . I don't believe most shops would have taken the effort to problem solve to the level I experienced. More
mislead I was quoted a price for my new vehicle (123k ..AMG GTS) and was charged 5k more when I went to pay it off....I didn't look at the contract upon signi I was quoted a price for my new vehicle (123k ..AMG GTS) and was charged 5k more when I went to pay it off....I didn't look at the contract upon signing it...we had just completed the negotiation and i took it for granted it would be consistent.Upon realizing this at the time of paying it off, I went to the dealership and spoke to the salesperson(Randy) and he seemed to have forgotten our conversation. So he went to the Manager, and he forgot the conversation too. My two friends came with me on the day I bought it. I told them of the deal we made. They both remembered the terms....123k.. I also remember the back and forth...asking price...134k I said...120k..Randy, the salesman said...well thats 14k below asking price i said ...I realize that he said...let me speak to the manager.. He came out and said, we have a deal. plus tax and license.. total: 135k Andrew, the finance manager, said he remembered a total of 135k. After all of this, no one has contacted me to fix this. I have had Mercedes my whole adult life. I cant believe they just let this go. Steve Sax More
Excellent Service James Reemts has sold me two new cars. He is right on describing the capabilities and features of the cars he sells. Brandon Stevens has been my ser James Reemts has sold me two new cars. He is right on describing the capabilities and features of the cars he sells. Brandon Stevens has been my service rep and he has seen to every detail when describing the service to be performed. More
Great The past five years, I been going to Rocklin ca. For the best salesman Mr.Thomas Emerson. He always went above and beyond with satisfaction. The past five years, I been going to Rocklin ca. For the best salesman Mr.Thomas Emerson. He always went above and beyond with satisfaction. More
Thank you Great overall experience. I will continue to purchase my vehicles from this location going forward. Also I am interested in potentially joining the sa Great overall experience. I will continue to purchase my vehicles from this location going forward. Also I am interested in potentially joining the sales team at the Rocklin store. More
Review Have purchased several cars, each time treated excellent by both James Reemts and Rhett Snider. Everything handled professionally with the attitude Have purchased several cars, each time treated excellent by both James Reemts and Rhett Snider. Everything handled professionally with the attitude of providing great service even when I had somewhat odd requests regarding equipment, features stats etc. Have used your European delivery a few times, and that was very well handled, in fact better than expected. More
OUTSTANDING I stopped at the dealership on a Wednesday while driving to Reno (I live in Reno). I met Ted Mavritsakis and we discussed what I was looking for in a I stopped at the dealership on a Wednesday while driving to Reno (I live in Reno). I met Ted Mavritsakis and we discussed what I was looking for in a gently used loaded 4WD truck, and being pre-approved by my credit union, where my price was at. On Thursday afternoon, he convinced me that I need to come back to Rocklin and see a truck he had found for me and brought over to the dealership. (Hard sell to get me to drive 125 miles each way just to kick the tires) When I arrived at 7:15PM, it took me all of 3 minutes to realize that this truck was exactly what I was looking for in the price range we discussed. I took the truck for a test drive and when I returned, I signed the deal. NO, haggling, no hassles, no waiting around! Everything was up front and Ted delivered as promised! I can not be happier with my purchase and I highly recommend Ted! Mercedes-Benz of Rocklin is a First Class Operation and anyone who is looking for a new or gently used vehicle should make this their first (and only) stop at this dealership. I searched for a vehicle on CARMAX and AutoTrader but could not come close to the deal along with the outstanding experience I received from Ted Mavritsakis and the staff at Mercedes-Benz of Rocklin Awesome Job! Thank you very much! More
outstanding !!! great attention to client , very considered to us ( old people ) , bend over-bacwards to accomodate the best deal to suit our needs and situation.We great attention to client , very considered to us ( old people ) , bend over-bacwards to accomodate the best deal to suit our needs and situation.We are very satisfied and happy with our transaction with Mercedes-Benz of Rocklin More
Old-fashioned customer service My first experience with this dealership was a positive one. They listened to my requests with genuine interest and delivered services with a smile a My first experience with this dealership was a positive one. They listened to my requests with genuine interest and delivered services with a smile and a lot of courtesy. I would recommend this dealership to anyone who wants to be treated as a person and not just a number. More