Mercedes-Benz of Rocklin
Rocklin, CA
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Service Personnel The service people were absolutely great. They were are friendly, well groomed, and eager to correct the problems I was there presenting before them The service people were absolutely great. They were are friendly, well groomed, and eager to correct the problems I was there presenting before them with my new C300. Although I consider their attitude to be 5 stars but the quality of work performed on my new vehicle was less than I would have expect from Mercedes Benz. To be fair to the service people, I am somewhat of a perfectionist. Overall I would definitely recommend their service department to my most closest friends and family members and coming from me that is great. More
2016 C300 Bob Hunter and Jim Reemts are irreplaceable assets to Mercedes-Benz organization and the exact reason I will be a loyal customer for life. They've hel Bob Hunter and Jim Reemts are irreplaceable assets to Mercedes-Benz organization and the exact reason I will be a loyal customer for life. They've helped me find the perfect car for my mother's birthday where they were professional, honest and made it a fun experience for me. Thank you, Robert R More
This was the best experience I have ever had !! I dealt with BRIAN JACKSON and he was amazing! He never pressured me and was very easy going and honest about the numbers. He took care of everythin I dealt with BRIAN JACKSON and he was amazing! He never pressured me and was very easy going and honest about the numbers. He took care of everything and even had a driver pick me up at my home. I was in and out of there is no time at all! It was the best experience I have ever had purchasing a car. And big bonus!!! I love me car More
Routine Service Wayne Schmid made the routine service experience convenient and quick. They had my car overnight so I simply dropped it off on the way to work one day Wayne Schmid made the routine service experience convenient and quick. They had my car overnight so I simply dropped it off on the way to work one day and picked it up on the next day after work. The department was accommodating in every way and made the experience easy with no hassle. More
Customer service at its best MB Rocklin has customer service nailed! The staff is courteous and helpful as soon as you pull up to the service curb. I've worked with Carolyn for MB Rocklin has customer service nailed! The staff is courteous and helpful as soon as you pull up to the service curb. I've worked with Carolyn for many years now and she is extremely helpful and informative. I've never experienced consistent excellent customer service like I have at MB Rocklin. More
New Tires Wayne was an excellent advisor. Help me work thru getting new tires plus front end alignment. excellent price also. I would recommend you talk wit Wayne was an excellent advisor. Help me work thru getting new tires plus front end alignment. excellent price also. I would recommend you talk with Wayne if you need help. I was disappointed in the staff that help you when you pay. They ignored me and then when they finally came up asked in a way that made you feel like you were wasting their time. More
C350 service I feel very confident in the service I received at Mercedes -Benz rocklin. They explained which service I was receiving and double checked concerns I I feel very confident in the service I received at Mercedes -Benz rocklin. They explained which service I was receiving and double checked concerns I had brought to thier attention. More
Everything was to my satisfatory Everyone in Rocklin dealership appears to be very kind and sincere on pleasing the customers to the fullest of our satisfactory keeping ou very happy Everyone in Rocklin dealership appears to be very kind and sincere on pleasing the customers to the fullest of our satisfactory keeping ou very happy More
Best salesman and customer service MB of Rocklin is by far the best dealership in Sacramento! Even though they are owned by the same company as the MB of Sacramento, the people at Rocki MB of Rocklin is by far the best dealership in Sacramento! Even though they are owned by the same company as the MB of Sacramento, the people at Rockin do care about the service they provide. They want to make sure that we are going to be return customers and not a one time sale. That is why I bought two cars in two weeks! Mike Suman is a great sales Manager and really makes you feel comfortable and is honest and trustworthy. A quality you do not find in a lot in car sales. More
Always receive excellent service Since I purchased my car new at the Rocklin dealership, I have used their service department exclusively. I am always able to get a convenient servic Since I purchased my car new at the Rocklin dealership, I have used their service department exclusively. I am always able to get a convenient service appointment and offered transportation if needed. The service staff and advisors have always been professional and provide clear information and updates. I love my Mercedes and always feel confident that the periodic servicing I receive is the best available. More