Mercedes-Benz of Rocklin
Rocklin, CA
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Professional, the entire staff works extremely well together My husband and I were going to purchase our lease car. The car has been awesome and working with the sales team, every detail was explained, changes My husband and I were going to purchase our lease car. The car has been awesome and working with the sales team, every detail was explained, changes were requested and were made seamlessly. As we waited for the details to be changed, we both noticed the way all the employees interacted with each other. Courteous, neatly dressed, clean. mechanics, sales staff. administration, facilities, it didn't matter all perfect. When we got our New Car back, it was perfect, it was a new car again. More
Extremely helpful, I recommend to all car shoppers! Very informative and kind here. Tom guided me through the process and was easy to reach. Put me in a better situation than I ever been. Not to mention Very informative and kind here. Tom guided me through the process and was easy to reach. Put me in a better situation than I ever been. Not to mention a beautiful luxury car. Due to my situation they still managed to work a plan for me. A+++ to this dealership customer service and support was outstanding. I'm very happy and I thank you very much! More
Excellent place to bring your Sprinter motorhome We have been bringing our 2010 Winnebago View here since purchasing it 6 years ago. The employees are very knowledgeable about Sprinters and what we We have been bringing our 2010 Winnebago View here since purchasing it 6 years ago. The employees are very knowledgeable about Sprinters and what we appreciate the most - do not try to up sell you whenever you bring it in for routine preventative maintenance. This dealership is widely known throughout the Bay Area on the motorhome forums as the place to come for the quality of their work and their professionalism. More
World Class Service There is always a high attention to detail and although you expect this from Mercedes, it is always a pleasure to see it in action time and time again There is always a high attention to detail and although you expect this from Mercedes, it is always a pleasure to see it in action time and time again. More
Wonderful as always! The leather on my driver's seat was ripping. I'm the only driver and my car is 4 years old. From other MB's I've owned in the past I knew this was n The leather on my driver's seat was ripping. I'm the only driver and my car is 4 years old. From other MB's I've owned in the past I knew this was not right. My service manager not only contacted MB but got me the car in a few hours with a new seat curtesy of MB. I truly drive a Mercedes because the company stands solidly behind every part of their car. I've had them replace things on my last MB that no other car company on earth would have replaced on a car "out of warranty" I've driven nothing but Mercedes for 20 years and plan to drive them for the next 20 years too! More
it was wonderful experience the dealer was excellent The service was excellent Brian explains everything very well and information was so clear. And deal was also unbeatable. Thank you so much for everyt The service was excellent Brian explains everything very well and information was so clear. And deal was also unbeatable. Thank you so much for everything. More
Simply awesome Just all-around good service with smiles on their faces. Also getting my car back very prompt. And Brandon is the bomb he can answer any question I ha Just all-around good service with smiles on their faces. Also getting my car back very prompt. And Brandon is the bomb he can answer any question I have with my car very knowledgeable More
No Parts Not fair to blame the dealer for not having the parts to fix the recall. Staff was on the ball, but overshadowed by the lack of parts. Not fair to blame the dealer for not having the parts to fix the recall. Staff was on the ball, but overshadowed by the lack of parts. More
found the car we were locking for We did shop around and found the Rockin dealership was the best we went to. We found the car at the price that we could deal with. The salesman Zack k We did shop around and found the Rockin dealership was the best we went to. We found the car at the price that we could deal with. The salesman Zack knew the cars and was helpful. The underwriter could tell what we wanted and didn't push stuff that we didn't want. I give them the five stars More
Routine service performed satisfactory. Find replacement of passenger side vanity mirror too expensive for a dislocated flap. It should be a simple pin/spring replacement than a whole visor Find replacement of passenger side vanity mirror too expensive for a dislocated flap. It should be a simple pin/spring replacement than a whole visor. Very disappointed. More