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Mercedes-Benz of Rocklin
Rocklin, CA
2,992 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 23, 2016
Chaos turned into serenity ! My 2006 350E 4matic just "died" on me on my way back to Reno from Sacramento. I was blessed in being only 4 miles from the dealership. It was a Sund My 2006 350E 4matic just "died" on me on my way back to Reno from Sacramento. I was blessed in being only 4 miles from the dealership. It was a Sunday, so they just took the car in and I stayed overnight with family close to there and went back to see about it on Monday. It was really in need of a lot of help - I had been trying to get along with minor repairs for months, and it caught up with me all at once. The guys in the service department were helpful and informative -- however, the price tag of $4500 really was overwhelming. When all was said and done, it is like a brand new car and even with 206,000 miles, I am hoping it will last through 250,000 ! I am 80 years old (young) and don't want to get another car if I don't have to. These guys in Rocklin were wonderful - loaned me a car to get back to Reno until 2 days later when my car was ready. More
by SANDYMASTERS
Verified CustomerEmployees Worked With
Lisa Brown, Wayne Schmid, Ted Mavritsakis
June 23, 2016
Very friendly efficient service. As soon as I pulled up I was met by staff. My wait was minimal. Communication regarding my vehicle is always superb, vehicle was returned clean. As soon as I pulled up I was met by staff. My wait was minimal. Communication regarding my vehicle is always superb, vehicle was returned clean. More
by troyandkeriscott
Employees Worked With
Brandon Stevens
June 22, 2016
Great Customer Service Every time I arrive I am greeted immediately and am told very clearly of what will be taking place with my Mercedes. Great follow up also. Every time I arrive I am greeted immediately and am told very clearly of what will be taking place with my Mercedes. Great follow up also. More
by marborsi
Employees Worked With
Greg Burnett
June 21, 2016
Diagnose problem My usual mechanic did not have the proper electronics to diagnose an old Mercedes so i went to dealer. They did the job. Overall good courteous work a My usual mechanic did not have the proper electronics to diagnose an old Mercedes so i went to dealer. They did the job. Overall good courteous work and experience but I did have to take the car back because the resulting repair was not properly completed and when I picked up the car I had to wait about an hour to complete the wash. More
by Lincoln
Employees Worked With
Brandon Stevens
June 20, 2016
New car purchase We always receive excellent customer service anytime we are in the dealership. Ted did a great job getting us the best deal on our new GLC. We are so We always receive excellent customer service anytime we are in the dealership. Ted did a great job getting us the best deal on our new GLC. We are so happy with our new purchase. Thanks Ted for taking care of us. More
by SLA030353
Employees Worked With
Carolyn Jackson, Wayne Schmid, John Nishita, Ted Mavritsakis
June 20, 2016
Exceptional! Best experience in buying a car, no pressure, extremely knowledgable & informative, down to earth, beyond please with my purchase and the customer ser Best experience in buying a car, no pressure, extremely knowledgable & informative, down to earth, beyond please with my purchase and the customer service. More
by Aragons
Employees Worked With
Andrea (Finance Manager), James Reemts
June 19, 2016
Quick and Caring Help My dash showed my right rear tire was down to 17#'s of air. I drove straight to the dealership in a bit of distress and was helped immediately. The My dash showed my right rear tire was down to 17#'s of air. I drove straight to the dealership in a bit of distress and was helped immediately. The nail had not punctured the run flat tire so they were able to patch it and I was on my way without having to purchase a new tire. More
by pcolombo
Employees Worked With
andy, Wayne Schmid
June 18, 2016
Fabulous. Buy a car or lease a car from these folks, and they always have your back; James found a perfect new lease for us, held our hand, walked us through th Buy a car or lease a car from these folks, and they always have your back; James found a perfect new lease for us, held our hand, walked us through the whole process, and he was spot on. Andrea, always bubbly and personable, took us through the financials without a glitch. Our new lease will be delivered this next week, and we are so coddled, as we always have been with MB of Rocklin. We have a loaner until the moment comes, and they never make us feel stupid when we deal with the new technology, pretty high praise from the folk who would prefer to remain in the last century. Our praise and confidence in MB of Rocklin is five stars out of five. And a big happy smile as well. More
by klilly0
Employees Worked With
James Reemts
June 18, 2016
Great service everytime Our dealer gives us great service. We are under a warranty and we have used it many times. Each time we get our SUV back fixed and detailed. Brandon g Our dealer gives us great service. We are under a warranty and we have used it many times. Each time we get our SUV back fixed and detailed. Brandon goes the extra distance fir us and we value him and his thoroughness!. More
by david42
Employees Worked With
Tommy Mavritsakis, Brandon Stevens, Ted Mavritsakis
June 17, 2016
The perfect experience An excellent, low pressure buying experience. My wife and I were at ease from start to finish and we couldn't be more impressed. Randy is the least "C An excellent, low pressure buying experience. My wife and I were at ease from start to finish and we couldn't be more impressed. Randy is the least "Car Salesman" car salesman I've ever encountered and that should speak volumes for anyone who has met a few. More
by tret
Employees Worked With
Ron Thomas, Randy Shomon
