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Mercedes-Benz of Rocklin

Rocklin, CA

4.1
2,992 Reviews

4747 Granite Dr

Rocklin, CA

95677

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Showing 2,992 reviews

July 01, 2016

Top Quality Expereince Everyone at Mercedes of Rocklin was professional, kind and knowledgeable. This is my first Mercedes purchase and Zach and Bob were both patient, resp More

by courtneydawn0311
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Hunter, Zach Will
Jul 01, 2016 -

Mercedes-Benz of Rocklin responded

Congratulations on the purchase of your first Mercedes Benz! It is wonderful to hear that Zach, and our sales manager Bob, were able to make this experience as best as possible for you. Our sales team strives everyday to bring the best of the best customer experience to our clients. We look forward to you visiting us again! -Victoria Roth" Customer Relations Manager.

Jul 06, 2016 -

Mercedes-Benz of Rocklin responded

Congratulation on the purchase of your first Mercedes Benz! That is really exciting and I am sure you are loving your new ride. Thank you for sharing your experience with us and we look forward to seeing you here at Mercedes Benz of Rocklin again! -Victoria Roth: Customer Relations Manager.

July 01, 2016

Happy with my experience. I had a great experience. This is my first Mercedes purchase and I worked with Alex, who was friendly and knowledgeable. Alex helped me get a great More

by art.jimmy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Bryner, Amanda, Alex Aldarwish
Jul 01, 2016 -

Mercedes-Benz of Rocklin responded

Welcome to the Mercedes Benz family! We are happy that you chose us for you first Mercedes car buying experience. Alex and Amanda are both wonderful employees and huge assets to our sales team. We look forward to you coming back and visiting us again in the future. Also, congratulations on the purchase of your new Mercedes Benz! -Victoria Roth: Customer Relations Manager.

June 30, 2016

Responsive, Friendly, Fair and Respectful of my time Tom was outstanding! He was very responsive and the deal was exactly what he said it would be! The entire process was easy and did not take all day. More

by bob613
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Emerson
Jul 01, 2016 -

Mercedes-Benz of Rocklin responded

Congratulations on your purchase here at Mercedes Benz of Rocklin! Tom is a wonderful sales associate and we are so lucky to have him on our team. We love to hear that you have a "go to" dealer with us now! We look forward to you coming to us again, whether it be for service or for sales! Thank you for writing this review. -Victoria Roth: Customer Relations Manager.

June 30, 2016

Brought my brand new GLS450 back to fix several itesm Very responsive and got me in straight away. Kept me informed on the progress. Even though I was disappointed with the design of the rear seat head More

by judy.cole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Nishita
Jul 01, 2016 -

Mercedes-Benz of Rocklin responded

I am so happy to hear that John took care of you, Judy! He is wonderful and brings the best service he can to each individual client. Thank you so much for taking the time to write this review! We look forward to you visiting us again. Also, congratulations on your new GLS450! That really is a wonderful car. -Victoria Roth: Customer Relations Manager.

June 29, 2016

Amazing Experience Whenever I have a problem, Wayne can figure it out & have it fixed ASAP. Being a non-patient person, he knows exactly how to handle me & my car seems More

by MISHI364
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Brown, Wayne Schmid
June 29, 2016

The best dealership around!! I have nothing but positive things to say about this dealership. From the sales staff to the service center...they are unbeatable. First class all the More

by bktt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Schmid, Thomas Emerson
Jul 01, 2016 -

Mercedes-Benz of Rocklin responded

Thank you for taking the time to write this review! We are happy to hear about your kind words towards our dealership. We strive everyday to bring world class service to our customers! Thank you again and we look forward to you visiting us in the future. -Victoria Roth: Customer Relations Manager.

June 28, 2016

Professional, courteous, and competent! We were in the market for a new vehicle and visited this dealership several times over several months. On every occasion we were greeted with sales an More

by Lkp123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Mavritsakis, Michael Cochrane
Jul 01, 2016 -

Mercedes-Benz of Rocklin responded

We are so happy to hear about you experience here at Mercedes Benz of Rocklin! Our sales staff works hard everyday to make sure every client feels welcome and they are to help in any way. Michael and Ted are great sales associates and I am happy to hear that they found you something to fit to your needs. Congratulations on the purchase of your new Mercedes Benz and we look forward to you visiting us in the future!

June 27, 2016

easy to deal with Very professional and easy to work with. James found out about my needs and wants and went and found a car that matched my specifications in a reason More

by ltaylor6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Reemts
Jun 28, 2016 -

Mercedes-Benz of Rocklin responded

Congratulations on the purchase of your new Mercedes Benz! We are happy to hear that James was able to make the car buying process simple and easy for you. Thank you for taking the time to write this review! We look forward to you visiting us again here at Mercedes Benz of Rocklin!

June 26, 2016

lost windscreen I took my car in for service and it came back without the wind screen. I called my service rep Carolyn and she took care of it. About a week after i More

by PATANDRENEE3528
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carolyn Jackson
Jun 28, 2016 -

Mercedes-Benz of Rocklin responded

We are happy that we were able to come out and get this fixed for you! We do apologize that it took so long for us to receive the windscreen and get out to you to install it. We look forward to you visiting us again in the future! Thank you for taking the time to write this review. -Victoria Roth: Customer Relations Manager.

June 25, 2016

Extended warranty work Service was timely and properly done. Wayne was service rep and kept me advised as to status More

by rhawk53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Schmid
Jun 28, 2016 -

Mercedes-Benz of Rocklin responded

We are happy to hear about your service visit here with Wayne! He is wonderful and a huge asset to our service team here at Mercedes of Rocklin. Thank you for taking the time to write this review and we look forward to you visiting us again here! -Victoria Roth: Customer Relations Manager.

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