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Mercedes-Benz of Rocklin
Rocklin, CA
2,992 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,992 reviews
July 08, 2016
Excellent review Great job and great service. Brandon has taken good care of my car over the years. He is an excellent employee you are lucky to have him. Great job and great service. Brandon has taken good care of my car over the years. He is an excellent employee you are lucky to have him. More
by FENNELLY0
Verified CustomerEmployees Worked With
Brandon Stevens
July 06, 2016
It was very positive and professional From the time we arrived for our appointment with James, things moved along very well. We were shown three cars and picked our favorite. Service dep From the time we arrived for our appointment with James, things moved along very well. We were shown three cars and picked our favorite. Service dept. was also great and detailed the car before we drove home. Lots of attention to detail, and finance manager was so nice. More
by vandk0
Employees Worked With
James Reemts, Brian Jackson
July 05, 2016
The first person that we dealt with was very unpleasant. That first guy was rude & he does not deserve to deal with customers. We wanted a CPO but we were told that there was no available. That first guy was rude & he does not deserve to deal with customers. We wanted a CPO but we were told that there was no available. More
by grkarate
Employees Worked With
James Reemts, Thomas Emerson
July 05, 2016
Used car purchase Easy to work with, the vehicle was not cleaned up so hard to rate, I hope all goes well with the detail & certification process. I truly want a fine v Easy to work with, the vehicle was not cleaned up so hard to rate, I hope all goes well with the detail & certification process. I truly want a fine vehicle purchased from this dealer so I can share with others More
by tcuquet
Employees Worked With
Alex Aldarwish, Randy Shomon
July 05, 2016
so so service from sales. They made some mistake during the contract. From the sales man to the contract. So then after I thought I was all set with the cost it went up in pri They made some mistake during the contract. From the sales man to the contract. So then after I thought I was all set with the cost it went up in price. They messed up the payout on the trade in. I almost backed out but they got me the extended service for cost. Still thought about backing out but we were so far in. Then the sales man said it was equipped with push button start. The next day when I went to get it installed we found out it did not have it. I was kind of bummed out. It sounds like a nice thing. Also when I got the cat home I found that the lumbar seats did not work, So now I need to take the time to take it in for service. I am waiting to get a call from Alex to make a appointment. I have not heard from him yet. as of Tue 3:45. I will give it a bit of time. Also I never got a business card from Alex so when i got home I had forgot his name. More
by billmilbach
Employees Worked With
Bob Hunter, Alex Aldarwish
July 04, 2016
Find the great upgrade!!! I'm happy that I get the car I want and get a great service from Mung Nguyen. This is my second Mercedes Benz and I'm really love it. Mung was helping I'm happy that I get the car I want and get a great service from Mung Nguyen. This is my second Mercedes Benz and I'm really love it. Mung was helping me from my first one and as always his there for us. He provide us with great customer service, passion, work hard for us to get a great deal. Thank you Mung for your help!!! More
by Roymalonda
Employees Worked With
Mung Nguyen
July 04, 2016
Great Customer Service This was our Third Car acquired at this dealership. The staff are always accommodating. Love Tom Emerson! He has a great sense of humor and gets to th This was our Third Car acquired at this dealership. The staff are always accommodating. Love Tom Emerson! He has a great sense of humor and gets to the bottom line quickly, Saves on frustration! We were in and out with our new car in about 2 hours from test drive time to taking possession of it. Love my new 2017 E Class!!! We will definitely be back! More
by Nikkster22
Employees Worked With
Thomas Emerson
July 03, 2016
Wheel alignment Well done. They worked on it until they go it right. Scheduled an appointment that was convenient for me. Thanks for the loaner car. Well done. They worked on it until they go it right. Scheduled an appointment that was convenient for me. Thanks for the loaner car. More
by GLENNTHIEL
Employees Worked With
Brandon Stevens
July 03, 2016
Convenient I was satisfied with the way my concern was solved. I wanted to have a vehicle less costly. Still need to go to the dealer to fix some features. I was satisfied with the way my concern was solved. I wanted to have a vehicle less costly. Still need to go to the dealer to fix some features. More
by Carmen
Employees Worked With
James Reemts
July 02, 2016
Great experience Brandon was great & very knowledgeable. My car needed service and new tires. The Rocklin team helped with all the items needed. Thanks for all you did Brandon was great & very knowledgeable. My car needed service and new tires. The Rocklin team helped with all the items needed. Thanks for all you did! More
by d.h
Employees Worked With
Brandon Stevens
