Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Rocklin
Rocklin, CA
2,992 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,992 reviews
July 29, 2016
Excellent service! They explain service needed well and make you feel like a valued customer. Brandon is reliable and calls with any updates or changes promptly so I st They explain service needed well and make you feel like a valued customer. Brandon is reliable and calls with any updates or changes promptly so I stay well informed on what is going on. He calls me back if I call him and he is busy. More
by BARB6
Verified CustomerEmployees Worked With
Brandon Stevens
July 29, 2016
Good service but some damage to the inside of my car I have an 2004 S500 that needed the gear shift assembly replaced. I'm very meticulous about my car... it's garaged, no dents/door dings, non-smoker, I have an 2004 S500 that needed the gear shift assembly replaced. I'm very meticulous about my car... it's garaged, no dents/door dings, non-smoker, always clean, etc... even have floor mats for the floor mats. When I got my car back I noticed a small puncture hole in the right side of the arm-rest console... it looked like it was done with a small screwdriver or other tool. Also, I noticed the amber display for the AC at the lower dash, located just adjacent to the gear shift now has a permanent marking to the display, about the size of a dime. It's as if it were hit with something while the work was being done. This marking is lit up and bleeds over the numbers and bars that display for the AC unit. They're not huge issues, but every time I see them I'm reminded and frustrated that it happened while my car was being serviced and it's disappointing. Brandon was awesome service provider and the work that was done was appreciated. Just wished my car came back as I dropped it off. More
by CHRISLEESLENDER
Employees Worked With
Brandon Stevens
July 28, 2016
Mr Burnett I would like to say Mr Burnett deserves a huge raise. I imagine the ceo of mercedes is somewhere on his yacht in the middle of the Mediterranean Sea, I would like to say Mr Burnett deserves a huge raise. I imagine the ceo of mercedes is somewhere on his yacht in the middle of the Mediterranean Sea, sipping on his tata tea. Nowhere in this mans consciousness resides the name Greg Burnett. But, in my mind, it should. Because if it wasn't for people like Greg, he would not be enjoying the lavish luxury's of this life. Yet, Greg Burnett arduously and professionally make a very difficult job look easy. With that being said, I whole heartedly hope that another day does not go by, that Greg does not get the raise he deserves. A few extra vacation days wouldn't hurt either!! More
by ZENSESSHIN
Employees Worked With
Greg Burnett
July 28, 2016
Great service & courtesy from my advisor Wayne, as always I always receive excellent service whenever I take my car in to Mercedes in Rocklin. I like having the same service advisor who knows me and my car ( I always receive excellent service whenever I take my car in to Mercedes in Rocklin. I like having the same service advisor who knows me and my car (Wayne) always takes good care of me in an efficient & courteous manner and the new text-payment check out is great for busy people when we pick up our cars! More
by pansypam47
Employees Worked With
Wayne Schmid
July 27, 2016
Great service. Had a check engine light and emailed Wayne over the weekend. They are closed over the weekend. Wayne responded to my email over the weekend. Asked me Had a check engine light and emailed Wayne over the weekend. They are closed over the weekend. Wayne responded to my email over the weekend. Asked me bring the car in on Monday, even though he was booked. TY Wayne. Would recommend Rocklin MB service department. More
by KAMSKY900
Employees Worked With
Wayne Schmid
July 27, 2016
Convenient & good It was nice to have an appointment booked, arrive at the dealership & easily complete the check in process for vehicle service. It was convenient to h It was nice to have an appointment booked, arrive at the dealership & easily complete the check in process for vehicle service. It was convenient to have a loaner vehicle available. I will go back. More
by CHRIS S
Employees Worked With
Brandon Stevens
July 27, 2016
Best Service Department I must say every time I come in for service, Greg has taken care of all my issues with my Sprinter. he is always very professional with the best pers I must say every time I come in for service, Greg has taken care of all my issues with my Sprinter. he is always very professional with the best personal touch. Thank You More
by LFENNER
Employees Worked With
Greg Burnett
July 27, 2016
Fraudulent service department The passenger seat of our daughter's 300C was stuck. Wayne in service department explained to my daughter that the "motor went out. This frequently ha The passenger seat of our daughter's 300C was stuck. Wayne in service department explained to my daughter that the "motor went out. This frequently happens". He explained to her that labor was not much, but the part was $2,500. We took the car to a different place where they removed a hair pin from the seat track. Seat motor works just fine. Cost of repair, $0. We were told Von Housen has a reputation, and is being investigated for charging people for unneeded parts. Nice to know they prey upon young women in college. We won't go back there again! More
by Mike
Employees Worked With
Wayne Schmid
July 25, 2016
E500 repairs We,ve had our vehicle serviced at Rocklin since new, and have found the service, as always, excellent! A great service staff on all levels. We highly We,ve had our vehicle serviced at Rocklin since new, and have found the service, as always, excellent! A great service staff on all levels. We highly recommend them to others. More
by BSTEANS
Employees Worked With
Brandon Stevens
July 25, 2016
Great customer service When I bring my car for servicing, I receive highest quality service from Greg, and the crew. Greg always goes above and beyond, Thank you! When I bring my car for servicing, I receive highest quality service from Greg, and the crew. Greg always goes above and beyond, Thank you! More
by PETRV2
Employees Worked With
Greg Burnett
