Mercedes-Benz of Rocklin
Rocklin, CA
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Exceptional Experience Jeremy was a pleasure to work with when purchasing my car. Coming from a sales background I can sense when someone is being honest or just trying to c Jeremy was a pleasure to work with when purchasing my car. Coming from a sales background I can sense when someone is being honest or just trying to close a deal. Jeremy was very patient and not pushy. We were able to find exactly what I was in search of and I couldn't be happier. I would highly recommened Jeremy to any of my friends and family. He not only provided an exceptional car buying experience but he listened to my needs. Other Mercedes dealerships I have purchased from before which I will not name did the complete opposite. That is why in the future I will purchase my vehicles from Rocklin Mercedes. More
Very good service from Caroline Carolyne always does en excellent severcing our cars with a sincere smile on her face. she is always pleasant and make sure I got the best service.. Carolyne always does en excellent severcing our cars with a sincere smile on her face. she is always pleasant and make sure I got the best service.. George, More
Excellent and convenient service The loaner car was available immediately and texted when the car was finished. Always professional and your time is respected! Time is paramount and I The loaner car was available immediately and texted when the car was finished. Always professional and your time is respected! Time is paramount and I really appreciate that they honor that! More
Excellent Service, worth the drive!!! Everyone at Rocklin Mercedes is always so pleasant and helpful, from the beginning when you pull up with your car all the way until the end when you l Everyone at Rocklin Mercedes is always so pleasant and helpful, from the beginning when you pull up with your car all the way until the end when you leave with your car. I drive all the way from Elk Grove to get my car serviced because of the excellent service they provide to me. I have been to other Mercedes locations to get my service and it is not nearly as close as to the service I get out in Rocklin. They are very helpful, consistent and honest. They will take the extra step to make sure you leave happy. I never hesitate to ask a question or to call back to clear up anything after the service. Thanks for providing such great service! Much appreciated More
Love my car Great car and friendly service. I wish they would have had time to go over features in the car...Lots of new cool stuff to figure out. It would have b Great car and friendly service. I wish they would have had time to go over features in the car...Lots of new cool stuff to figure out. It would have been cool for the dealership to replace the cracked (already filled w/resin) windshield instead of just tell me they "buffed it down to help with glare from the crack" Didn't work..it's a crack-since the nice young lady who called to set up my appointment did say they would replace it... More
check the car before buying from them. I bought a car from them and they kept telling me how the car is good and blah blah, but it turned that they just want to sell. also, one of the manag I bought a car from them and they kept telling me how the car is good and blah blah, but it turned that they just want to sell. also, one of the managers as described himself to me, lied and changed what he said. just waste of the day. never will be back and will make sure to tell anyone I hear they will buy a Mercedes. The car had a paint job and they did not say it. shame for the Mercedes name to have employees like that. Just check the car you are interested in buying. More
Lacking good service I had to call find out if my car was done. I have used this place a few times and each time the service manager Brandon doesn't listen to what I want I had to call find out if my car was done. I have used this place a few times and each time the service manager Brandon doesn't listen to what I want done nor does he care to tell me exactly what was done. They never fixed what I asked for. I had to ask if they checked my air conditioner and the response I got 'oh yeah as long as it works it should be fine'. I had to wait about 45 minutes after they said it was already done. There are more issues to go into if I had more space here. There is just a lack of good customer service for an upscale dealership. Disappointing. More
You guys are the best!!!!! When and if I need help with my Mercedes I ask for Wayne. He is the best person to help me with my cars. He is honest. Honesty is the value I am looki When and if I need help with my Mercedes I ask for Wayne. He is the best person to help me with my cars. He is honest. Honesty is the value I am looking for. More
Love my car! Mike was my salesman, he was very professional but not overbearing. We test drove a few models & I had to have my husband who was at home try the car Mike was my salesman, he was very professional but not overbearing. We test drove a few models & I had to have my husband who was at home try the car I liked best ! Mike said to take it home for awhile & we both loved my new car...no regrets & I would recommend Mike S. Thank you for helping me find the perfect Mercedes !!! Ann H. More
Brandon Stevens - Trusted Advisor I drive 25k-30k miles per year. I must have a person I trust to maintain my Mercedes-Benz. I found that person and his name is Brandon Stevens. Thank I drive 25k-30k miles per year. I must have a person I trust to maintain my Mercedes-Benz. I found that person and his name is Brandon Stevens. Thank You Brandon for your honest advice. You are extremely knowledgeable about the vehicles and you deliver a high level of respectful customer service. I appreciate your ability to consistently maintain communications in a timely manner. You've gained the trust of my family which brings value to owning my Mercedes. - Scott Livingston More