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Mercedes-Benz of Portland - Service Center

Portland, OR

4.2
1,465 Reviews
Call Service Center (971) 340-4573

1,465 Reviews of Mercedes-Benz of Portland - Service Center

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June 30, 2023

They are very busy so you need to schedule well in advance to get an appointment More

by ALAN.MAYNE
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mark Tower
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Jul 03, 2023 -

Mercedes-Benz of Portland responded

Thank you for this positive rating. While we are sorry to know of the lead time for an appointment at this time, we greatly appreciate your patience and appreciation for the quality of work provided by our team. Until your next service is due, safe travels.

June 30, 2023

I came in with a last minute/urgent request to get my tires replaced. These were custom tires which weren't available readily. The person that helped me was super friendly and was able to get me set up w More

by Rahul Parashar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene
Report | Print
Jul 03, 2023 -

Mercedes-Benz of Portland responded

Thank you for coming to our team to assist with getting the tires you wanted for your vehicle within a timely manner. We are happy to have gotten you back on the road and ready for your trip in as little time as possible. Until your next service is due, safe travels.

June 30, 2023

This comment tells a lot: I live less than 10 min away from the MB dealership in Beaverton, but I am more than happy to drive all the way to MB of Portland to buy a car (I have bought 2 cars over that pas More

by rezbaya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bella
Report | Print
Jul 03, 2023 -

Mercedes-Benz of Portland responded

I'm glad to hear your experience at Mercedes-Benz of Portland was satisfactory, Rezbaya! Even enough to take that extra drive. Thank you for sharing your experiences and we hope to see you again soon!

June 30, 2023

Extremely prompt and courteous service work. I have been getting my C350 serviced for over 12 years at Mercedes Benz of Portland and always get great customer service. More

by BOB.J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene
Report | Print
Jul 03, 2023 -

Mercedes-Benz of Portland responded

Hi Bob, we appreciate your feedback and are happy to read our team has never let you down, even after 12 years! Thank you for sharing your experience, we hope to get the opportunity to work with you again soon.

June 30, 2023

I always preferred this location, but not anymore. The customer service wasn't the greatest. More

by ECIOPASIU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mylee Burns
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2023 -

Mercedes-Benz of Portland responded

Hello, We are sorry to hear your recent experience with our team did not meet your expectations, and would like to learn more about your visit so that we can improve for the future. Please consider reaching out to me directly, I hope to have the opportunity to earn back your confidence. 503-228-8351 Eric Trueblood Service Manager

June 29, 2023

Mark was super helpful and kind. He was efficient with his work and gave me a loaner to drive while my car is getting a warranty fix. He has everything ready to go and I didn’t have More

by EVACRISTINACC
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Jun 30, 2023 -

Mercedes-Benz of Portland responded

Thank you for placing your trust in Mark and team here at Mercedes-Benz of Portland. Ensuring this service was as convenient as possible was our pleasure and we hope to have the opportunity to serve you again in the future. Until then, safe travels.

June 29, 2023

While agents were helpful, the wait time seemed excessive. I dropped my vehicle off at 8:30 am, left and returned at 12, when I was told it would be ready. I waited an extra 4.5 hours for the servi More

by JARANDA4616
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
I don’t know who I worked with
Report | Print
Jun 30, 2023 -

Mercedes-Benz of Portland responded

Thank you for sharing this candid feedback. I would like to extend my apologies for the wait time you experienced and can assure you this matter will be addressed with our team. We hope to have the opportunity to regain your full confidence upon your next due service.

June 29, 2023

They always do a great job! ! Mekkonnan is great to work with!! They can be trusted to take care of your car! More

by CRAZY_LADY1
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene
Report | Print
Jun 30, 2023 -

Mercedes-Benz of Portland responded

We greatly appreciate you taking the time to share your confidence in our team. Providing you and your vehicle with exceptional service is our pleasure and we hope to work with you again soon. In the meantime, safe travels.

June 29, 2023

Mark was find enough to go above and beyond by keeping an open line of communication and staying back after hours for me to return a rental and pick up my car. More

by tjmuhar15
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Cecilia , Mark Tower, Mekonnen Wossene
Report | Print
Jun 30, 2023 -

Mercedes-Benz of Portland responded

We appreciate you taking the time to share this kind review of Mark and team here at Mercedes-Benz of Portland. Going above and beyond to ensure your experience was convenient was our pleasure, and we hope to have the opportunity to serve you again upon your vehicles next due service.

June 28, 2023

Excellent service from Mark Tower! … I’m very happy! Great professional score! Thank you so much!… More

by SERGEYLIVANDOVSKIY
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Jun 29, 2023 -

Mercedes-Benz of Portland responded

Thank you for the positive review, we are thrilled that you had such a good experience with Mark and the team here at Mercedes-Benz of Portland. You were a pleasure to serve and we hope to assist you again in the future.

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