Mercedes-Benz of Portland - Service Center

Good dealership in a difficult location. This visit took exceptionally long, even for the B service, but all ok. This visit took exceptionally long, even for the B service, but all ok. More

My car was repaired in a timely manner and was clean. I appreciate that very much. I appreciate that very much. More

Thorough inspection service (A service). Clear communication on additional work suggested beyond A service (now), as well as future items to have a monitoring list. Clear communication on additional work suggested beyond A service (now), as well as future items to have a monitoring list. More

Regular appointment s are easy to make and my time at the dealership is very good. But when I have something unusual such as a windshield replacement needing to be ordered and scheduled, I seem to get the dealership is very good. But when I have something unusual such as a windshield replacement needing to be ordered and scheduled, I seem to get the run around and tend to get lost in the system. I have never been able to speak with service to date since the purchase of my car. I hope this round will be different and I get a call or email from service. More

Excellent except for the cost! Cecilia in the service department was very helpful getting me a loaner car while work was completed on my car and explaining the costs of this servic Cecilia in the service department was very helpful getting me a loaner car while work was completed on my car and explaining the costs of this service. Gentleman who helped me check out the next day was also helpful. More

Mekonnen was great. The service center was short staffed but he handled everything like a pro. Very friendly and made sure to keep me in the loop for when my car service The service center was short staffed but he handled everything like a pro. Very friendly and made sure to keep me in the loop for when my car service would be completed. The only negative was that they refused to honor a coupon that had been sent to me in the mail but the deadline was apparently the day before, which made me spend an extra $100 for my service that, had I known they were so stingy, I would have gone to a different dealer. More

TERRIBLE CUSTOMER SERVICE! I have been going here for 5 years and it had declined tremendously, lost me as a customer with the attitude and their disrespectful attitude with e I have been going here for 5 years and it had declined tremendously, lost me as a customer with the attitude and their disrespectful attitude with extremely over priced service! More

Excellent repair work. Worked hard to find out if stock part. Did other repair work while waiting for part. Worked with 3rd party warranty to cover some of the cost. Worked hard to find out if stock part. Did other repair work while waiting for part. Worked with 3rd party warranty to cover some of the cost. More

Nice people but very poor communication with the owner. Was told they would contact me to go over my concerns but never heard from them Was told they would contact me to go over my concerns but never heard from them More

Very old and out dated equipment used to fix new cars. They asked me to wait until they get the new equipment in sometime in the future. Why do they have a service department that cant fix a Mercedes. Ver They asked me to wait until they get the new equipment in sometime in the future. Why do they have a service department that cant fix a Mercedes. Very upset with the service More