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Mercedes-Benz of Portland - Service Center

Portland, OR

4.1
1,507 Reviews
Call Service Center (971) 340-4573

1,507 Reviews of Mercedes-Benz of Portland - Service Center

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December 11, 2023

They were nice and professional. I dropped my car off in the morning to go to work for the day. They arranged a Lyft that they paid for to get me to and from work. When I returned af More

by MGERWECK
Recommend Dealer
Yes
Report | Print
Dec 11, 2023 -

Mercedes-Benz of Portland responded

We're glad to know that you had a positive experience with us at Mercedes-Benz of Portland. It's great to see our team was able to provide convenient transportation for you while your car was being serviced. Thank you for sharing, we hope to get the opportunity to work with you again!

December 09, 2023

Used to be good but seem be trying to rip off long time customers with bogus service needs included in standard scheduled service programs. More

by CHAMSTREET
Recommend Dealer
No
Employees Worked With
Mark Tower, Mark Tower
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Dec 12, 2023 -

Mercedes-Benz of Portland responded

Hello, it's unfortunate to read your review as we always aim for transparency and honesty in our services. We certainly don't want any of our customers feeling taken advantage of, as this is not something our team does. When possible, I'd appreciate the opportunity to discuss this further with you so that we can address your concerns directly. Please reach out at, 503-228-8351 - Eric Trueblood - Service Manager

December 08, 2023

Quick service, great communication. The staff is friendly and helpful, and always takes care of whatever our needs are. More

by ppb28653
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mark Tower
Report | Print
Dec 08, 2023 -

Mercedes-Benz of Portland responded

We're happy to know that you had a positive experience with our team at Mercedes-Benz of Portland. Thank you for highlighting our quick service and great communication! We look forward to serving your future needs.

December 08, 2023

Everyone is super very friendly and helpful, especially Cecilia. Thank you so much. have a happy holiday. More

by NADINEWW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cecelia
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Dec 08, 2023 -

Mercedes-Benz of Portland responded

We're glad to know our team, especially Cecilia, provided you with a friendly and helpful experience here at Mercedes-Benz of Portland. Thanks for the positive feedback! Happy holidays to you too!

December 07, 2023

Always courteous and helpful, focused on finding solutions. Does the right thing for his clients. More

by RUNE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Dec 07, 2023 -

Mercedes-Benz of Portland responded

Hello Rune, thank you for continuing to bring your vehicle to Mercedes-Benz of Portland for your vehicles service needs. We are pleased to see our team has continued to provide you with courteous and helpful care. Until your next due service, happy holidays!

December 07, 2023

It was prompt, courteous, comfortable and fair in value. It was a really good experience overall More

by CHRISTOPHERBRAUN
Recommend Dealer
Yes
Employees Worked With
Bella
Report | Print
Dec 08, 2023 -

Mercedes-Benz of Portland responded

Christopher, thank you for taking the time to share this short and kind feedback about your recent service here at Mercedes-Benz of Portland. Providing prompt and courteous service is our pleasure and we hope to get the opportunity to do so for you again in the future.

December 07, 2023

This dealership, my service provider provided excellent service and follow up. I Highly recommend This dealership More

by PATTITERAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene
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Dec 08, 2023 -

Mercedes-Benz of Portland responded

We're delighted to know you had an excellent experience with our team at Mercedes-Benz of Portland! Your recommendation means a lot to us. Thank you for sharing your feedback and we look forward to serving you again in the future!

December 07, 2023

Mark and his team have outstanding customer service. They are respectful and not “pushy”, knowledgeable, and are a great representation of Mercedes top-of-the-line service. More

by Julie Esrael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Dec 08, 2023 -

Mercedes-Benz of Portland responded

Julie, we're delighted to know that Mark and our team at Mercedes-Benz of Portland provided you with top-of-the-line service. We appreciate the recommendation you have shared here and look forward to continuing to provide you excellent care upon your next visit with us.

December 07, 2023

Well they did a great job and when I need parts they have no problem helping More

by KMALONE598
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 08, 2023 -

Mercedes-Benz of Portland responded

Helping with your parts needs is our pleasure! Thank you for always thinking of our team at Mercedes-Benz of Portland!

December 06, 2023

It was clean and organized. It was very busy when I got there. They were short handed on a Friday morning and Mark was able to get them all checked in and on their way, includin More

by CREEK744
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mark Tower
Report | Print
Dec 06, 2023 -

Mercedes-Benz of Portland responded

We're glad to know that despite the busy day, you had a positive experience at Mercedes-Benz of Portland. Thanks for acknowledging Mark's efforts! We appreciate your feedback and look forward to serving you again in the future.

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