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Mercedes-Benz of Portland - Service Center

Portland, OR

4.2
1,464 Reviews
Call Service Center (971) 340-4573

1,464 Reviews of Mercedes-Benz of Portland - Service Center

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October 26, 2023

Great customer service with very friendly and accommodating staff. I will only take my car here. More

by MITTRESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2023 -

Mercedes-Benz of Portland responded

The kind words and loyalty you have expressed for our team here is greatly appreciated! Thank you for taking the time to share your thoughts with us, we look forward to having you back at Mercedes-Benz of Portland.

October 26, 2023

I like going to MB Portland to get my car repaired or serviced. I trust my Service Advisor and the Technicians. Plus they have snacks in case I get hungry. Thank you, Mark Tower! More

by CREEK744
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patricia Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Tillery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Tower
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Oct 27, 2023 -

Mercedes-Benz of Portland responded

We're glad to know you trust our team at Mercedes-Benz of Portland for your car's needs. It's always a pleasure serving you and keeping those snacks stocked up! We'll pass along the appreciation to Mark Tower, too. Thanks for sharing this review with us!

October 26, 2023

Andy was very courteous and very polite in addressing our needs. He is very good More

by Sumathi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2023 -

Mercedes-Benz of Portland responded

Thank you for taking the time to shout-out our team member, Andy! We will be sure to share your kind words with him and hope to get the opportunity to serve you again in the future.

October 24, 2023

They were really cognizant of your problems and your needs very helpful and willing to go the extra mile More

by trtapscott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Araujo Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2023 -

Mercedes-Benz of Portland responded

We're glad to know our team at Mercedes-Benz of Portland was able to provide you with the helpful service that we strive for. Thanks for taking the time to share your experience, we look forward to working with you again!

October 20, 2023

We really appreciate the work of Mark Towe he did a wonderful job for us More

by Shimashahr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Oct 20, 2023 -

Mercedes-Benz of Portland responded

Hi, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again soon.

October 20, 2023

Great communication, Thank You Bella! Most importantly, even unscheduled after a breakdown, they were able to get the repair scheduled and completed within a few days. Extremely elevate More

by RUTHE.JONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bella was our contact!
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Oct 23, 2023 -

Mercedes-Benz of Portland responded

Ruthe, we're glad to know Bella and our team at Mercedes-Benz of Portland were able to assist you promptly after your breakdown. We always aim for top-notch service! Thanks for the review.

October 18, 2023

Seems like service dept is in training to much turnover. , use to have the service advisor for years. More

by RCKYBRM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene
Report | Print
Oct 20, 2023 -

Mercedes-Benz of Portland responded

Thank you for taking the time to share your honest thoughts. While we are sorry to know your usual advisor was not available to work with you today, we would like to assure you each of our advisors have the training and knowledge necessary to provide your vehicle with the quality service it deserves. Should you have any questions or concerns, please don't hesitate to reach out to me directly. Eric Trueblood - Service Manager - 503-228-8351

October 14, 2023

I appreciate the repair that was done well and I didn’t have to go back for the second time. Staff was very professional and honest about what needed to be done on My car. More

by NEGUTS3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Avanzado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mekonnen Wossene
Report | Print
Oct 16, 2023 -

Mercedes-Benz of Portland responded

Thank you for placing your trust in our team to get your vehicles repair completed correctly and promptly. For any future service needs, we hope you will continue to look to Mercedes-Benz of Portland.

October 13, 2023

Mark, my service advisor, made my visit easy and was professional and very knowledgeable. Excellent! More

by diane.raptor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patricia Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Tanigawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Tower
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Oct 13, 2023 -

Mercedes-Benz of Portland responded

Hi Diane, thank you for taking the time to share this kind shoutout for our team member, Mark! We are happy to have made your visit as easy, knowledgable and professional as possible. Until next time, safe travels!

October 13, 2023

I have found Mark at Mercedes of Portland outstanding to work with as they offer “go the extra mile “ with me on the care and service of my Mercedes. Vince M More

by VINCENTMALONEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mekonnen Wossene
Report | Print
Oct 16, 2023 -

Mercedes-Benz of Portland responded

Vincent, it's great to know that Mark and our team at Mercedes-Benz of Portland have been going the extra mile for you. We appreciate your business more than you know, and hope to be serving you again in the future.

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