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Mercedes-Benz of Portland - Service Center

Portland, OR

4.2
1,464 Reviews
Call Service Center (971) 340-4573

1,464 Reviews of Mercedes-Benz of Portland - Service Center

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November 10, 2023

MB/PDX is centrally located, convenient to us and very friendly. Service agent Mark Tower is very efficient and knowledgeable of the product, making MB/PDX a great choice for us. More

by RQUALMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Tower
Report | Print
Nov 10, 2023 -

Mercedes-Benz of Portland responded

We're glad to know our location is convenient for you and that Mark provided efficient service during your visit at Mercedes-Benz of Portland. Thanks for choosing us and we hope to see you again later down the road.

November 10, 2023

They usually take good care of me. They are too far from my home. My visit in August suggests they are not perfect: there were communication gaps and the smart tech incorrectly diagno More

by GEARHART_BIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cecelia
Report | Print
Nov 10, 2023 -

Mercedes-Benz of Portland responded

We appreciate your feedback and are glad to have been able to assist with the rear gate issue. We're always striving for perfection, so we'll take note of those communication gaps you mentioned. If you would like to discuss this further, we would like to learn more. Eric Trueblood - Service Manager - 503-228-8351

November 09, 2023

It was quick and easy to book through the car portal. Friendly service. I had an enjoyable experience. More

by Rahafeez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosalynn Hallmark
Report | Print
Nov 10, 2023 -

Mercedes-Benz of Portland responded

Rahafeez, we're glad to know your experience at Mercedes-Benz of Portland was quick and enjoyable. Thanks for choosing us and we look forward to helping you again in the future!

November 09, 2023

Very good at making sure everything is taken care of Staff is very nice Goodbye More

by FLYINGBOB14
Recommend Dealer
Yes
Employees Worked With
Don't remember her name she was really nice
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Nov 10, 2023 -

Mercedes-Benz of Portland responded

Thank you for such a positive review. Our Mercedes-Benz of Portland team always will help take care of you and your car. We look forward to helping again later down the road.

November 07, 2023

Very impressive, professional and cordially completed. Your agent Bella who took care of my process was excellent and very proficient. More

by ARTDELI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bella
Report | Print
Nov 08, 2023 -

Mercedes-Benz of Portland responded

Hello, we're thrilled to read our team member, Bella, provided excellent service during your visit here at Mercedes-Benz of Portland. We appreciate the kind words and look forward to assisting you again in the future!

November 05, 2023

Always great service and great communication from the service team. My Service advisor always lets me know what it’s going to cost and how long it’s going to take. More

by jplake11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

Mercedes-Benz of Portland responded

Thank you for the positive feedback. We're glad to know our service team at Mercedes-Benz of Portland is meeting your expectations with our communication and transparency. Serving you was our pleasure and we hope to get the opportunity to do so again in the future.

November 02, 2023

It was a nice new gal. See did a great job and had good follow up. Wasn't on your service department list. More

by T.LEAPTROTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
New gal.
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Nov 03, 2023 -

Mercedes-Benz of Portland responded

We're glad to know you had a great experience with our new team member at Mercedes-Benz of Portland. We appreciate your feedback and we'll make sure it gets passed along!

October 31, 2023

Terrible experience, they overcharged by at least 30 percent above retail prices. Felt completely ripped off!! Will find somewhere else to go. More

by DNH2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mekonnen Wossene
Report | Print
Nov 02, 2023 -

Mercedes-Benz of Portland responded

Hello, it is concerning to see the feedback you have shared here, as our team is trained to remain transparent with our pricing. When possible, I hope you will consider reaching out to me directly so that I may learn more about your experience and provide any clarification on your quoted service. I hope to speak with you soon. Eric Trueblood - Service Manager - 503-228-8351

October 31, 2023

McKonnen is AMAZING! He is so helpful and kind! He went above and beyond. He responds quickly to my texts when I have a question. He is very professional as well as frien More

by MELISSA_HAYDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mylee Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alvin Joswick, Mekonnen Wossene
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Nov 01, 2023 -

Mercedes-Benz of Portland responded

Hey Melissa, we're happy to know that McKonnen provided such excellent service at Mercedes-Benz of Portland. We appreciate your feedback and will certainly pass along your kind words!

October 29, 2023

Excellent service department! Everything is clean and everyone is nice and helpful. I’ve been taking my vehicles there for over 5 years and they always fix it the first time. Thei More

by Rhollis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mekonnen Wossene
Report | Print
Oct 30, 2023 -

Mercedes-Benz of Portland responded

Rhollis, it's great to know that you've been satisfied with our service department at Mercedes-Benz of Portland for over the past 5 years. We appreciate your loyalty and look forward to continuing the excellent service and fair pricing!

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