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Mercedes-Benz of Portland - Service Center

Portland, OR

4.2
1,502 Reviews

1,502 Reviews of Mercedes-Benz of Portland - Service Center

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February 15, 2024

Is there an ice storm so my car took a little bit longer than expected but I'm sure next time it will be all great More

by tennesseesivley67
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene, Mekonnen Wossene
Feb 16, 2024 -

Mercedes-Benz of Portland responded

We appreciate your understanding during the ice storm, and we're glad to know you had a positive experience despite the delay. We look forward to serving you again at Mercedes-Benz of Portland under more normal circumstances!

February 15, 2024

For me it's about doing the right thing. Of course, there's challenges. When things don't go smooth, All in all handled well. More

by SUNNYCO
Recommend Dealer
Yes
Employees Worked With
Eric-Bella-Nic
Feb 16, 2024 -

Mercedes-Benz of Portland responded

We appreciate your understanding and patience during the process. Our team at Mercedes-Benz of Portland is committed to doing right by our customers, even when challenges arise. Thank you for sharing your experience!

February 15, 2024

Although the engine lite went on again after the first drop off Mark made arrangements to fix the problem More

by QIXOTE16
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mark Tower
Feb 16, 2024 -

Mercedes-Benz of Portland responded

We're glad to know that Mark was able to assist you with your engine light issue at Mercedes-Benz of Portland. We always aim for our customers' satisfaction and it's great knowing we hit the mark!

February 15, 2024

First service, just ok. Staffing issues Express staff a no show. My car got done, no vacuum. Seemed rushed More

by STEPHFINNEY
Recommend Dealer
Yes
Feb 19, 2024 -

Mercedes-Benz of Portland responded

Steph, we appreciate your feedback and apologize if our service didn't meet expectations. We're working on improving staffing issues at Mercedes-Benz of Portland to ensure better experiences in the future. Thank you for bringing this to our attention and please don't hesitate to reach out should you wish to discuss further. Eric Trueblood - Service Manager - 503-228-8351

February 15, 2024

Workmanship is good. Communication and follow through below average. No loaner after 36 years of coming. More

by HARLEYGUY50
Recommend Dealer
Yes
Employees Worked With
Bella
Feb 19, 2024 -

Mercedes-Benz of Portland responded

We're glad to know you appreciate our workmanship, but it's disappointing to learn that we fell short in terms of communication. We value your loyalty over the years and want to ensure all aspects of your experience meet expectations. Please don't hesitate to reach out should you wish to discuss further regarding our loaner vehicles or your overall experience. Thank you, Eric Trueblood - Service Manager - 503-228-8351

February 15, 2024

Punctual, Professional, and outstanding customer service. I had the best experience as I expected from Mercedes-Benz. I love their customer service, and Andy is doing outstanding job. More

by JAVIDKARIMI111
Recommend Dealer
Yes
Employees Worked With
Andy
Feb 16, 2024 -

Mercedes-Benz of Portland responded

Javid, we're pleased to see you had a top-notch experience with Andy here at Mercedes-Benz of Portland. We always aim for punctuality and professionalism! Enjoy your new ride!

February 14, 2024

Not very informative Didn't explain exactly what they were going to do or ask what I didn't want done More

by ROUGEROCKS
Recommend Dealer
Yes
Feb 16, 2024 -

Mercedes-Benz of Portland responded

We're sorry to read that you felt uninformed during your visit. We strive for clear communication with our customers and it seems we fell short this time around. If you'd like, please reach out so we can better understand what happened and how we might improve moving forward. Thank you, Eric Trueblood - Service Manager - 503-228-8351

February 14, 2024

Excellent, as always. I have high expectations of this location based upon 24 years of outstanding service. These expectations were exceeded by Andy and his team who were More

by PAUL@KERNEL-RESEARCH.COM
Recommend Dealer
Yes
Employees Worked With
Andy
Feb 15, 2024 -

Mercedes-Benz of Portland responded

It is great to know that Andy and our team at Mercedes-Benz of Portland have exceeded your high expectations! We appreciate the long-standing relationship, and we look forward to continuing this tradition of excellent service. Thank you for recommending us!

February 14, 2024

Good Excellent Good costumer service Atienden muy bien y son éticos y profesionales Happy costumer More

by CANDIDOSCARPET
Recommend Dealer
Yes
Employees Worked With
Alvin Joswkk
Feb 15, 2024 -

Mercedes-Benz of Portland responded

Thank you for choosing Mercedes-Benz of Portland for your vehicles service! Our team always strives to provide excellent service, and we are pleased to know we accomplished this during your visit. For any future service needs, please don't hesitate to return to our team.

February 14, 2024

Good explanation of work to be done and prompt service. Auto was done in time promised. More

by PORTLANDFORMS/DAVID OLSGARD
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
Feb 15, 2024 -

Mercedes-Benz of Portland responded

David, thank you for bringing your vehicle to Mercedes-Benz of Portland. Providing prompt and informative vehicle service is precisely what our team strives to do. Upon your next due service, we hope to have you back!

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