Mercedes-Benz of Portland - Service Center

Chuck is a Great service manager truck has been a great service manager over all the time I've done business with Portland Mercedes he's been there answered my questions and been a gr truck has been a great service manager over all the time I've done business with Portland Mercedes he's been there answered my questions and been a great support for my needs with my car More

only place to bring your MB I am extremely fond of the service Chuck Haga at MB portland has brought to me over the past few years. Extremely professional and always a pleasure. I am extremely fond of the service Chuck Haga at MB portland has brought to me over the past few years. Extremely professional and always a pleasure. More

Great customer service! They are always super caring and make sure things are done right! I had a flat tire on my smart car and I live a couple hours away so they were super They are always super caring and make sure things are done right! I had a flat tire on my smart car and I live a couple hours away so they were super fast about getting a new tire on and fixing the problem! More

Seamless First: the online appointment app is intuitive & easy. When I requested an additional "test drive" to check on the steering column, they called me ba First: the online appointment app is intuitive & easy. When I requested an additional "test drive" to check on the steering column, they called me back almost immediately to point out that the extra appointment time means I should schedule earlier in the day. Because they were so quick to get back to me, I could find another suitable time with ease. Second: The service, paperwork, and payment was friendly & quick. Finally: The shop manager himself took the test drive to determine if the feedback from the steering column was normal. He went over-and-above by simultaneously checking on a number of other things as well. (On a previous occasion, they fixed a screw that lodged in my tire for free). I also got a free tutorial on a number of features that weren't known to me. At least two of those features are going to be extremely helpful to me. More

Botched Software Recall My 2015 C300 was recalled due to a software glitch that disabled most functions of the media screen. No music, phone, or anything else, except for the My 2015 C300 was recalled due to a software glitch that disabled most functions of the media screen. No music, phone, or anything else, except for the back up camera. I had to drive two hours to get to the dealership. Upon arriving home I realized that the download of the new software was flawed, with most functions STILL inactive, and no back up camera. The tech apparently never checked to ensure that the operation was successful. Although I purchased my vehicle in a different city, and this dealership is not my usual resource, I expected professional work. Staff were courteous and professional overall, but someone dropped the ball. More

Excellent Customer Service Noel Preston took care of everything beyond what I expected. I brought my car in for a B check and planned on picking up my car at the end of the day Noel Preston took care of everything beyond what I expected. I brought my car in for a B check and planned on picking up my car at the end of the day. Noel suggested I take a loaner car and arranged for a exchange of cars the next day which worked out perfectly for me. All the costs were as expected, paying was a breeze on my phone. What a nice experience! Every employee I had contact with were all pleasant and friendly. More

Always great to deal with Noel Everytime i have a dealings with Mercedes-Benz of Portland and the staff it is a great and positive experience. The Service Staff, particularly Noel P Everytime i have a dealings with Mercedes-Benz of Portland and the staff it is a great and positive experience. The Service Staff, particularly Noel Preston, makes everything so professional and makes you always feel so very important and looked after with my best interest at the heart of the service. Thank you all! More

Excellent service always Have been taking my Smart cabriolet to the MB Center for regular maintenance for most of its life, ever since the original Smart in Beaverton closed i Have been taking my Smart cabriolet to the MB Center for regular maintenance for most of its life, ever since the original Smart in Beaverton closed in 2010 (or '11?). At this point, it has over 106K on it, so that's a fair few oil changes and tenX-thousand-mile tuneups. My Smart runs great, has never broken down, and my experience here has always been above and beyond. For example, this summer there was recall work to do, and I thought I needed an oil change so scheduled that at the same time. Noel checked the service history (as he always does before a service); turned out I didn't need the oil change, so he took it off the schedule before I arrived - and still offered me chocolate even though there was no charge for the recall work ;). For comparison, three years ago I moved to Corvallis and tried an oil change with the local German auto place; about 2 weeks later the engine light came on, first time ever, and that seemed not right, so I took the car back to MBC of PDX for diagnosis. Sure enough, a part that doesn't come loose by itself had been loosened. Noel handed me his card with the invoice for the diagnostic and 5-minute fix, and said if Horton's did not immediately repay me for it to call him directly and give them his card. They balked at first, but did repay me before I had to call him. Now I drive to Portland for service because I know that my car is being taken care of by ethical experts who know their stuff and care about their customers. Absolutely awesome people. More

My new car mechanic I was brought up to believe that you didn't take your car to a dealership for service; that it was too expensive. That is not the case with MB of PDX I was brought up to believe that you didn't take your car to a dealership for service; that it was too expensive. That is not the case with MB of PDX. The repairs are priced at the same as MBI but MB of PDX's customer service is so much better. They have it dialed in from the moment you arrive to when you walk out the door. I am really impressed by them. More

Kudos to Noel Noel Preston could not be more professional, kind and responsive. Always professional, he gets the job done on time and true to his word. I feel very Noel Preston could not be more professional, kind and responsive. Always professional, he gets the job done on time and true to his word. I feel very comfortable that Noel is going to provide outstanding service regardless of whether I have a small issue, don't understand how something works, or have a larger problem. I love working with him! More