Mercedes-Benz of Portland - Service Center

Excellent in every way Since I grew up in the car business, I may be a little more critical of the workings of the business than some. The service department is difficult t Since I grew up in the car business, I may be a little more critical of the workings of the business than some. The service department is difficult to manage, requiring a lot of training, expertise, and consistent, reliable execution from diagnosis through the repair or replacement All of that process is not seen by the client, and, as in many procedures, the better it is done the easier and simpler it looks to the outsider. The service we received could not have been better. It was the best I have ever experienced, even compared to some excellent ones in Seattle, where we lived previously. I was somewhat concerned about driving into downtown Portland, but was surprised at how easy it was to navigate from I-5. There was no pressure to do more work than necessary, and the free loaner car alleviated the inconvenience of being without the car for a couple of days. We are actually looking forward to our next routine appointment. More

Be Smart My car needed to go in for service for a recall. Mercedes ofPortland was, as usual, very prompt and courteous to me, took care of the problem and che My car needed to go in for service for a recall. Mercedes ofPortland was, as usual, very prompt and courteous to me, took care of the problem and checked something else for me at the same time. I have been taking my Smart car to the dealership for service since I purchased it approximately 9 years ago and have always received pleasant people to deal with and good service my car. More

Quick turnaround Great as usual. It would have been better if there were more flexibility with when I had to come back in to pickup/return the loaner car. In the past Great as usual. It would have been better if there were more flexibility with when I had to come back in to pickup/return the loaner car. In the past this was possible but it seems there was a shortage of loaner cars which made things feel a little more rushed and inconvenient. This was not the fault of the service personnel, but the amount of cars, at least that was my understanding. Otherwise everything was excellent as usual. More

Another great experience at Mercedes of Portland My service advisor Jake Patterson was awesome!! He explained and kept me updated on my service. My service was fast and exceeded my expectations. My service advisor Jake Patterson was awesome!! He explained and kept me updated on my service. My service was fast and exceeded my expectations. Great service department and just simply a fantastic dealership!! Could not recommend more! More

Excellent Service I have been dealing with Jake for the last 2 years and he has met my every expectation. When I drop my car off, he has already reviewed the service re I have been dealing with Jake for the last 2 years and he has met my every expectation. When I drop my car off, he has already reviewed the service records and is prepared to make sure the appropriate work is performed. When I show up to pick up the car, the work is done, the car is ready and Jake makes sure to review the work and any upcoming items. More

Great Service Great service, no surprise costs, and done on time. The technician went over the costs when I dropped the car off. All of the services were performed Great service, no surprise costs, and done on time. The technician went over the costs when I dropped the car off. All of the services were performed and they cleaned my car, too! More

Great experience Ronnie worked with me for my cars service, he was very helpful and friendly, he even found an extended wartanty for a repair I needed which saved me Ronnie worked with me for my cars service, he was very helpful and friendly, he even found an extended wartanty for a repair I needed which saved me a lot of money. Thanks MBP! More

I'm always confident that my car problems will be solved with quality service from the time I come in to when I pick up my car after the service provided. with quality service from the time I come in to when I pick up my car after the service provided. More

Awesome people at Mercedes Benz of Portland I've been so well taken care of by all the people who have helped me with various issues. The friendliness, helpfulness and responsiveness have made I've been so well taken care of by all the people who have helped me with various issues. The friendliness, helpfulness and responsiveness have made my experience very happy! More

Excellent services. The manager and service writer are very friendly, and helpful. The estimated time to complete the work is very professional . They wash and clean my The manager and service writer are very friendly, and helpful. The estimated time to complete the work is very professional . They wash and clean my car very nicely. More