Mercedes-Benz of Portland - Service Center

Oil Change/Service I was welcomed in a timely manner and my service was great. I waited a very short time during my time there, and was well informed. Thank you for I was welcomed in a timely manner and my service was great. I waited a very short time during my time there, and was well informed. Thank you for a very enjoyable experience! More

Top-of-the-line automotive and customer service! Chuck made sure that all of my car issues were addressed. After the 60,000 mike tune-up, it’s like new again! Thank you, Chuck, and many thanks to the Chuck made sure that all of my car issues were addressed. After the 60,000 mike tune-up, it’s like new again! Thank you, Chuck, and many thanks to the mechanic/s who worked on my car!. More

Very professional, quick, and most importantly polite. Had a few questions about my Mercedes on getting fixed. The gentleman who was helping me asked if I would like a mechanic to come take a ride. So I co Had a few questions about my Mercedes on getting fixed. The gentleman who was helping me asked if I would like a mechanic to come take a ride. So I could personally show, and tell him what the issues were. I was blown away by this! Every other Mercedes dealership I have encountered has never offered me that. Long story short, Mercedes Benz of Portland took care of the issues. Was very satisfied. More

Noel is great Had an antenna get broken on a previous visit with a different MB vehicle. It was frustrating. It was not really anyones fault. I should not have been Had an antenna get broken on a previous visit with a different MB vehicle. It was frustrating. It was not really anyones fault. I should not have been visibly upset. Noel fixed everything.I am happy, nice wash job, Josh is nice driver. Thank you, Dennis More

A warm friendly welcome There was immediate attention and the atmosphere was friendly and humorous! I took my little smarty in for a recall matter, and was surprised to see There was immediate attention and the atmosphere was friendly and humorous! I took my little smarty in for a recall matter, and was surprised to see it shining like new when I returned for it. Chuck Haga is great! He gave me chocolate and I gave him tomatoes! More

Quick and Easy As always the service folks at Mercedes Benz of Portland provided great service. The check in was fast and courteous and I barely had time to get a cu As always the service folks at Mercedes Benz of Portland provided great service. The check in was fast and courteous and I barely had time to get a cup of coffee before my shuttle driver was ready to take me home. The sent time I heard from them they informed me that shuttle driver was on his way. Talk about great service. More

Delightful My experience was a great one. The staff was very Awesome, and delightful to interact with. The service department found a way to fit me in on a busy My experience was a great one. The staff was very Awesome, and delightful to interact with. The service department found a way to fit me in on a busy day without an Appointment. I was so thankful for that. My car only took a couple of days to fix, and that was a little issue because I was without a car for those days. They need loaner cars for customers who bring their cars to them for service even if the car was not purchased through the dealership. Other than that, a great experience. More

Excellent customer service. Ronnie Marques was a pleasure to deal with, very professional and accommodating to my schedule, I will definitely be requesting to deal with him in th Ronnie Marques was a pleasure to deal with, very professional and accommodating to my schedule, I will definitely be requesting to deal with him in the future. More

The Best Service This outfit provides the best service I’ve ever has on my MBZ. Excellent service advisors and technicians. And they’re cost conscious— there’s no unne This outfit provides the best service I’ve ever has on my MBZ. Excellent service advisors and technicians. And they’re cost conscious— there’s no unnecessary up selling. More

Lease Drop-Off I dropped off my lease car on 9/12/2018. When there was no available courtesy car close-by, Tom Maddux drove me to work himself so I could get going a I dropped off my lease car on 9/12/2018. When there was no available courtesy car close-by, Tom Maddux drove me to work himself so I could get going and be on my way. Thanks for the great customer service Tom! More