Mercedes-Benz of Portland - Service Center

Very professional, quick, and most importantly polite. Had a few questions about my Mercedes on getting fixed. The gentleman who was helping me asked if I would like a mechanic to come take a ride. So I co Had a few questions about my Mercedes on getting fixed. The gentleman who was helping me asked if I would like a mechanic to come take a ride. So I could personally show, and tell him what the issues were. I was blown away by this! Every other Mercedes dealership I have encountered has never offered me that. Long story short, Mercedes Benz of Portland took care of the issues. Was very satisfied. More

Excellent customer service. Ronnie Marques was a pleasure to deal with, very professional and accommodating to my schedule, I will definitely be requesting to deal with him in th Ronnie Marques was a pleasure to deal with, very professional and accommodating to my schedule, I will definitely be requesting to deal with him in the future. More

The Best Service This outfit provides the best service I’ve ever has on my MBZ. Excellent service advisors and technicians. And they’re cost conscious— there’s no unne This outfit provides the best service I’ve ever has on my MBZ. Excellent service advisors and technicians. And they’re cost conscious— there’s no unnecessary up selling. More

Lease Drop-Off I dropped off my lease car on 9/12/2018. When there was no available courtesy car close-by, Tom Maddux drove me to work himself so I could get going a I dropped off my lease car on 9/12/2018. When there was no available courtesy car close-by, Tom Maddux drove me to work himself so I could get going and be on my way. Thanks for the great customer service Tom! More

Great Customer Service, Chuck is the man! I won't take my MB anywhere else, I truly enjoy the great experience working with Chuck! Chuck's very personable while paying much attention to the s I won't take my MB anywhere else, I truly enjoy the great experience working with Chuck! Chuck's very personable while paying much attention to the small details and communication is very timely and concise. Chuck is the reason I return to MB of PDX, thank you Chuck! More

Great follow-up. We had multiple issues that needed to be resolved but two issues had us in dropping off our car twice, both for over a week. The one issue was not abl We had multiple issues that needed to be resolved but two issues had us in dropping off our car twice, both for over a week. The one issue was not able to be resolved and our account handler made two follow-up calls to us. This had never happened over the ten plus years of taking our car to the dealership service center near us on the west side of the city. Not only did our service account person do a follow-up call, he also did research on his own to help us resolve the problem. It was very much appreciated. More

Annual Tune U From scheduling the appointment to picking up my car afterwards, the responses to calls and questions were very positive. Jake, my service worker, res From scheduling the appointment to picking up my car afterwards, the responses to calls and questions were very positive. Jake, my service worker, responded well to my questions and was well-informed re: my car and answering other questions I had to re: Mercedes. Jake is quite personable and has a comfortable style while engaging with the customer. More

Efficient & thorough! From the moment of arrival, throughout the time it took to service my vehicle, and at conclusion, there was efficiency and professionalism exhibited. From the moment of arrival, throughout the time it took to service my vehicle, and at conclusion, there was efficiency and professionalism exhibited. It was a satisfying experience. More

Excellent care Chuck as always takes exceptional care! I texted him and he gave me the best days to come in and we were able to set up the appointment in minutes! Chuck as always takes exceptional care! I texted him and he gave me the best days to come in and we were able to set up the appointment in minutes! More

Great communication, atmosphere and customer service. Noel is a wonderful service representative. He knows me and my car and makes me feel informed about what to expect and the timing of things. I reall Noel is a wonderful service representative. He knows me and my car and makes me feel informed about what to expect and the timing of things. I really appreciate his thoroughness. More