Mercedes-Benz of Portland - Service Center

The job was done perfectly! I had to have my Takata airbags repaired. There were two actually, the front and passenger side one. The work took longer than anticipated. I was tol I had to have my Takata airbags repaired. There were two actually, the front and passenger side one. The work took longer than anticipated. I was told originally that all would be taken care of in two hours, but it was more like six hours before I could get my car, no loaner was available! Otherwise I would give the service center 5 stars. More

First time The people there were very friendly. My car was clean and taken care of. They were able to get a a loaner car for use the night before my appointment The people there were very friendly. My car was clean and taken care of. They were able to get a a loaner car for use the night before my appointment so that I was not late to an appointment. More

This was the first time that my car's needs were met! The worst at washing my car! They only washed the top half! did not touch the wheels! My car looked worse than when I brought it to the dealer! Come o The worst at washing my car! They only washed the top half! did not touch the wheels! My car looked worse than when I brought it to the dealer! Come on its not that hard to wash a little smart car! More

Top-notch customer service Mercedes-Benz of Portland continues to provide excellent customer service. I truly feel I can trust and depend on them every single time. Thank you so Mercedes-Benz of Portland continues to provide excellent customer service. I truly feel I can trust and depend on them every single time. Thank you so much! More

Service experience Per usual, my service experience with Chuck was excellent. I spoke to Kenny briefly about test driving a new vehicle. He was very helpful and i wi Per usual, my service experience with Chuck was excellent. I spoke to Kenny briefly about test driving a new vehicle. He was very helpful and i will schedule a test drive. More

Competent, reliable, friendly The customer service is one of the reasons I'm still leasing a SMART car (my second 3-year lease). The dark chocolate is a good way to end the appoint The customer service is one of the reasons I'm still leasing a SMART car (my second 3-year lease). The dark chocolate is a good way to end the appointment! And I appreciate that the car is returned washed and vacuumed. More

Continued professionalism Friendly professional always helpful and strive to make everything go smoothly as possible. Always helpful always informed always strives for the high Friendly professional always helpful and strive to make everything go smoothly as possible. Always helpful always informed always strives for the highest level of professionalism More

Great Awesome I had. Great experience they did a great job and Noel was a great advices that was very helpful and got my car taken care of fast Awesome I had. Great experience they did a great job and Noel was a great advices that was very helpful and got my car taken care of fast More

A Schedule Service Chuck took care of my GLK 350 as usual making sure everything that needed to be performed was completed in a timely and efficient manner. I've been de Chuck took care of my GLK 350 as usual making sure everything that needed to be performed was completed in a timely and efficient manner. I've been dealing with Chuck for several years and find him to be a very professional and truly concerned about addressing service items at each visit. More

Top-of-the-line automotive and customer service! Chuck made sure that all of my car issues were addressed. After the 60,000 mike tune-up, it’s like new again! Thank you, Chuck, and many thanks to the Chuck made sure that all of my car issues were addressed. After the 60,000 mike tune-up, it’s like new again! Thank you, Chuck, and many thanks to the mechanic/s who worked on my car!. More