Mercedes-Benz of Portland - Service Center

On Line scheduling and customer service The online scheduling is sub par by far compared to Wilsonville dealer. The online chat is also sub par, the person on the chat just hung up when I as The online scheduling is sub par by far compared to Wilsonville dealer. The online chat is also sub par, the person on the chat just hung up when I asked when the service department will call me back. Last time I had my car for a scheduled maintenance they forgot to align the wheels. When I went to the store to purchase mud flaps I was quoted over $260 with no installation. I ordered on line to be pick up at the same place for the cost of $174. I feel I cannot trust on this dealer to provide a reliable and good service. Al thought I have to drive an extra 20 miles and plan for extra traffic, I will go back to Wilsonville dealer. More

Chuck Haga is an excellent service Mgr that I trust. I was very fond of Dave Leslie whom I found very trustworthy, reliable, honest and fair. I was loathe to see him leave. In my opinion Chuck Haga was p I was very fond of Dave Leslie whom I found very trustworthy, reliable, honest and fair. I was loathe to see him leave. In my opinion Chuck Haga was prudent replacement. More

Service representatives My primary service agent Richard Fitzgibons was and is always very helpful. Also when Richard was out Chuck stepped right in and helped me with my aut My primary service agent Richard Fitzgibons was and is always very helpful. Also when Richard was out Chuck stepped right in and helped me with my auto needs. They did a great job in taking care of my recent airbag recall service for both my vehicles More

Superior Service Chuck Haga and the team at Mercedes Portland are 100% focused on superior service and customer satisfaction. The location is convenient and the dea Chuck Haga and the team at Mercedes Portland are 100% focused on superior service and customer satisfaction. The location is convenient and the dealership is clean. More

As always work done on time and correctly Always get the job done right and clearly report any issues found. Good record keeping from visit to visit regarding any previous items noted for fol Always get the job done right and clearly report any issues found. Good record keeping from visit to visit regarding any previous items noted for follow up. More

good service, but a little slow I came in for an oil change. The lounge was comfortable, good communication, they did a great job and the car came back clean. The only area for imp I came in for an oil change. The lounge was comfortable, good communication, they did a great job and the car came back clean. The only area for improvement would be speed. It took 90 minutes for an oil change even though I had an appointment and arrived on time. More

Best customer service! I always am treated as if I were the only customer!! And, Noel always tries to keep the cost down. My husband and I have total confidence in this de I always am treated as if I were the only customer!! And, Noel always tries to keep the cost down. My husband and I have total confidence in this dealership! We have 4 cars that are serviced there More

Great customer service We always have a great interaction with the Portland Mercedes Benz team, reason why we keep coming back. Friendly, professional and very reliable is h We always have a great interaction with the Portland Mercedes Benz team, reason why we keep coming back. Friendly, professional and very reliable is how I rate my experience with this talented team. Thank you, guys! More

Thanks Ronnie Ronnie was helpful, informative, and laid out a great plan for a few things that had to be done on my Benz. He was amazing!! Ronnie was helpful, informative, and laid out a great plan for a few things that had to be done on my Benz. He was amazing!! More

Grear service at NO cost! Visited the Portland smart center to have the recall on 2009 smart car engine insulation performed. I was treated very well, the work was performed u Visited the Portland smart center to have the recall on 2009 smart car engine insulation performed. I was treated very well, the work was performed under the time I was told and the waiting room had great treats. Location is nice also within yards of the waterfront. More