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Mercedes-Benz of Portland

Portland, OR

Overview
Employees
Reviews
Vehicles
4.3
2,474 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-...
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1605 SW Naito Pkwy

Portland, OR

97201

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Showing 2,474 reviews

February 15, 2024

First service, just ok. Staffing issues Express staff a no show. My car got done, no vacuum. Seemed rushed More

by STEPHFINNEY
Recommend Dealer
Yes
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Feb 19, 2024 -

Mercedes-Benz of Portland responded

Steph, we appreciate your feedback and apologize if our service didn't meet expectations. We're working on improving staffing issues at Mercedes-Benz of Portland to ensure better experiences in the future. Thank you for bringing this to our attention and please don't hesitate to reach out should you wish to discuss further. Eric Trueblood - Service Manager - 503-228-8351

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February 15, 2024

Workmanship is good. Communication and follow through below average. No loaner after 36 years of coming. More

by HARLEYGUY50
Recommend Dealer
Yes
Employees Worked With
Bella
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Feb 19, 2024 -

Mercedes-Benz of Portland responded

We're glad to know you appreciate our workmanship, but it's disappointing to learn that we fell short in terms of communication. We value your loyalty over the years and want to ensure all aspects of your experience meet expectations. Please don't hesitate to reach out should you wish to discuss further regarding our loaner vehicles or your overall experience. Thank you, Eric Trueblood - Service Manager - 503-228-8351

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February 15, 2024

Punctual, Professional, and outstanding customer service. I had the best experience as I expected from Mercedes-Benz. I love their customer service, and Andy is doing outstanding job. More

by JAVIDKARIMI111
Recommend Dealer
Yes
Employees Worked With
Andy
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Feb 16, 2024 -

Mercedes-Benz of Portland responded

Javid, we're pleased to see you had a top-notch experience with Andy here at Mercedes-Benz of Portland. We always aim for punctuality and professionalism! Enjoy your new ride!

February 14, 2024

Not very informative Didn't explain exactly what they were going to do or ask what I didn't want done More

by ROUGEROCKS
Recommend Dealer
Yes
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Feb 16, 2024 -

Mercedes-Benz of Portland responded

We're sorry to read that you felt uninformed during your visit. We strive for clear communication with our customers and it seems we fell short this time around. If you'd like, please reach out so we can better understand what happened and how we might improve moving forward. Thank you, Eric Trueblood - Service Manager - 503-228-8351

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February 14, 2024

Excellent, as always. I have high expectations of this location based upon 24 years of outstanding service. These expectations were exceeded by Andy and his team who were More

by PAUL@KERNEL-RESEARCH.COM
Recommend Dealer
Yes
Employees Worked With
Andy
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Feb 15, 2024 -

Mercedes-Benz of Portland responded

It is great to know that Andy and our team at Mercedes-Benz of Portland have exceeded your high expectations! We appreciate the long-standing relationship, and we look forward to continuing this tradition of excellent service. Thank you for recommending us!

February 14, 2024

Good Excellent Good costumer service Atienden muy bien y son éticos y profesionales Happy costumer More

by CANDIDOSCARPET
Recommend Dealer
Yes
Employees Worked With
Alvin Joswkk
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Feb 15, 2024 -

Mercedes-Benz of Portland responded

Thank you for choosing Mercedes-Benz of Portland for your vehicles service! Our team always strives to provide excellent service, and we are pleased to know we accomplished this during your visit. For any future service needs, please don't hesitate to return to our team.

February 14, 2024

Good explanation of work to be done and prompt service. Auto was done in time promised. More

by PORTLANDFORMS/DAVID OLSGARD
Recommend Dealer
Yes
Employees Worked With
Andy Acevedo
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Feb 15, 2024 -

Mercedes-Benz of Portland responded

David, thank you for bringing your vehicle to Mercedes-Benz of Portland. Providing prompt and informative vehicle service is precisely what our team strives to do. Upon your next due service, we hope to have you back!

February 05, 2024

They sold me a 2021 Subaru STI that was 'accident free'. And it wasn't Want to unwind deal More

by BRANDON.GRIMES2POINT0
Recommend Dealer
No
Employees Worked With
Andrew Fox, Andrew Fox
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Feb 09, 2024 -

Mercedes-Benz of Portland responded

Brandon, I regret to see the concern you have shared here and would appreciate the opportunity to speak with you directly. When you are available, please consider reaching out to me directly using the contact below. I hope to speak with you soon. Duncan Ostrander - Sales Manager - 503-525-6241

Feb 10, 2024 -

BRANDON.GRIMES2POINT0 responded

You have my phone number on file and I’ll be willing to talk to you anytime. The fact is both your sales manager and the sales person heard me and confirmed that I said I do not want a car that’s been in an accident reported or not. The original Technicians report was not given to me at the time of sale and upon getting the original had several issues with it I’m gonna push this all the way to the top it cost me five times as much as the car to prosecute you guys because you guys are crooked, and Mercedes dealership should have more prestige and repetition than try to cheat people

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Feb 10, 2024 -

BRANDON.GRIMES2POINT0 responded

Another thing is the phone number you provided doesn’t even work

February 04, 2024

Expelen and best costumer service La excelencia en servicio atención estoy muy conplacido Y contento de ave visitado Mercedes de Portland More

by CANDIDOSCARPET
Recommend Dealer
Yes
Employees Worked With
Jennifer Joseph, Jennifer Joseph
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Feb 05, 2024 -

Mercedes-Benz of Portland responded

We're so glad to know you had an excellent experience here at Mercedes-Benz of Portland! We appreciate your kind words about our customer service and hope to work with you again in the future.

January 31, 2024

Great! She was communicative and thorough She made sure to explain everything and really go above and beyond when helping me she was also very friendly More

by vannessa.adame
Recommend Dealer
Yes
Employees Worked With
Camrynn
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