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Mercedes-Benz of Portland

Portland, OR

Overview
Employees
Reviews
Vehicles
4.3
2,472 Reviews
Mercedes-Benz of Portland is focused on providing customers with an honest and more straightforward buying and service experience. We believe in giving customers precise information so they can make confident decisions. Mercedes-Benz of Portland in downtown Portland, Oregon, joined the Lithia Motors family of dealerships in February 2011 after being acquired from Don Rasmussen Company. Mercedes-Benz of Portland, near the surrounding areas of Portland, Hillsboro, Beaverton, Tigard, Gresham, Wilsonville, Salem, Silverton, and Vancouver, features a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz cars, trucks, and SUVs. Our inventory includes new models such as the Mercedes-Benz C-Class, E-Class, S-Class, CL-Class, CLS-Class, GLK-Class, M-Class, GL-Class, G-Class, R-Class, SLK-Class, SL-Class & SLS-Class. Mercedes-Benz of Portland also has Mercedes-Benz Certified Pre-Owned cars and SUVs, vehicles that meet Mercedes-Benz demanding standards for quality and pass a meticulous certification process.
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1605 SW Naito Pkwy

Portland, OR

97201

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Showing 2,472 reviews

February 17, 2024

Uneventful. I was given a nice loaner but only drove home and back. Good experience. More

by Lseagren70
Recommend Dealer
Yes
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Feb 19, 2024 -

Mercedes-Benz of Portland responded

Hello, while you didn't use the loaner much, we are pleased to see you appreciated having the option and that your service experience went well. If there is anything further our team can do to assist in the future please don't hesitate to return to Mercedes-Benz of Portland.

February 16, 2024

very good service and patient with customers. The staff were professional and nice The staff were very professional and nice they treated you well and was knowledgeable of the vehicle that we wer More

by kjusc15
Recommend Dealer
Yes
Employees Worked With
John Frentsos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Frentsos
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Feb 19, 2024 -

Mercedes-Benz of Portland responded

We appreciate your positive feedback! Our team at Mercedes-Benz of Portland strives to provide top-notch service and make every customer feel well-informed about their purchase. Thank you for choosing us, we're here if you need anything in the future!

February 16, 2024

Awesome experience Both Darien and Andrew were great. They made the process easy as possible. Communicated great and was always available to answer my questions or find the answers to my questions. I rec More

by ARANDELSON
Recommend Dealer
Yes
Employees Worked With
Andrew Fox, Andrew Fox
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Feb 19, 2024 -

Mercedes-Benz of Portland responded

Hello! we're so glad to know Darien and Andrew made your experience at Mercedes-Benz of Portland a great one! Thanks you for recommending us. We appreciate the support!

February 15, 2024

Fast, Friendly, Efficient Service representative was pleasant- made me feel like valued customer on my first contact with your business More

by Alfred.fredette
Recommend Dealer
Yes
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Feb 16, 2024 -

Mercedes-Benz of Portland responded

Alfred, it's great to know that your first experience with Mercedes-Benz of Portland was a positive one! We always aim for fast and friendly service and are happy to see this allowed you to feel valued. Thank you for choosing us!

February 15, 2024

I left the car at the dealership, and they fixed the problem And when it is done, the dealership arrange us to pick up the car More

by josephwcho
Recommend Dealer
Yes
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Feb 16, 2024 -

Mercedes-Benz of Portland responded

Joseph, we're glad to know that our team at Mercedes-Benz of Portland was able to assist you efficiently. We appreciate your feedback and look forward to serving you again in the future!

February 15, 2024

Is there an ice storm so my car took a little bit longer than expected but I'm sure next time it will be all great More

by tennesseesivley67
Recommend Dealer
Yes
Employees Worked With
Mekonnen Wossene, Mekonnen Wossene
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Feb 16, 2024 -

Mercedes-Benz of Portland responded

We appreciate your understanding during the ice storm, and we're glad to know you had a positive experience despite the delay. We look forward to serving you again at Mercedes-Benz of Portland under more normal circumstances!

February 15, 2024

For me it's about doing the right thing. Of course, there's challenges. When things don't go smooth, All in all handled well. More

by SUNNYCO
Recommend Dealer
Yes
Employees Worked With
Eric-Bella-Nic
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Feb 16, 2024 -

Mercedes-Benz of Portland responded

We appreciate your understanding and patience during the process. Our team at Mercedes-Benz of Portland is committed to doing right by our customers, even when challenges arise. Thank you for sharing your experience!

February 15, 2024

Although the engine lite went on again after the first drop off Mark made arrangements to fix the problem More

by QIXOTE16
Recommend Dealer
Yes
Employees Worked With
Mark Tower, Mark Tower
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Feb 16, 2024 -

Mercedes-Benz of Portland responded

We're glad to know that Mark was able to assist you with your engine light issue at Mercedes-Benz of Portland. We always aim for our customers' satisfaction and it's great knowing we hit the mark!

February 15, 2024

First service, just ok. Staffing issues Express staff a no show. My car got done, no vacuum. Seemed rushed More

by STEPHFINNEY
Recommend Dealer
Yes
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Feb 19, 2024 -

Mercedes-Benz of Portland responded

Steph, we appreciate your feedback and apologize if our service didn't meet expectations. We're working on improving staffing issues at Mercedes-Benz of Portland to ensure better experiences in the future. Thank you for bringing this to our attention and please don't hesitate to reach out should you wish to discuss further. Eric Trueblood - Service Manager - 503-228-8351

February 15, 2024

Workmanship is good. Communication and follow through below average. No loaner after 36 years of coming. More

by HARLEYGUY50
Recommend Dealer
Yes
Employees Worked With
Bella
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Feb 19, 2024 -

Mercedes-Benz of Portland responded

We're glad to know you appreciate our workmanship, but it's disappointing to learn that we fell short in terms of communication. We value your loyalty over the years and want to ensure all aspects of your experience meet expectations. Please don't hesitate to reach out should you wish to discuss further regarding our loaner vehicles or your overall experience. Thank you, Eric Trueblood - Service Manager - 503-228-8351

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