Mercedes-Benz of Portland

Excellent Customer Service Noel Preston took care of everything beyond what I expected. I brought my car in for a B check and planned on picking up my car at the end of the day Noel Preston took care of everything beyond what I expected. I brought my car in for a B check and planned on picking up my car at the end of the day. Noel suggested I take a loaner car and arranged for a exchange of cars the next day which worked out perfectly for me. All the costs were as expected, paying was a breeze on my phone. What a nice experience! Every employee I had contact with were all pleasant and friendly. More

2018 purchase We had a great experience with Chan and the dealership. We would highly recommend this dealership and sales rep to anyone wanting to purchase a merced We had a great experience with Chan and the dealership. We would highly recommend this dealership and sales rep to anyone wanting to purchase a mercedes. More

Kudos to Noel Noel Preston could not be more professional, kind and responsive. Always professional, he gets the job done on time and true to his word. I feel very Noel Preston could not be more professional, kind and responsive. Always professional, he gets the job done on time and true to his word. I feel very comfortable that Noel is going to provide outstanding service regardless of whether I have a small issue, don't understand how something works, or have a larger problem. I love working with him! More

As usual, had great service Richard was very helpful and explained the process to be used, also how long the service would take.I always use the waiting area an look for to seein Richard was very helpful and explained the process to be used, also how long the service would take.I always use the waiting area an look for to seeing tom and Dale if they are there. More

Knowledgeable and Professional Chuck Haga has been my service advisor ever since I acquired my SL65 AMG. He is knowledgeable, friendly and professional. Service is efficient, det Chuck Haga has been my service advisor ever since I acquired my SL65 AMG. He is knowledgeable, friendly and professional. Service is efficient, detailed explanations are provided and the car is always returned clean. Mercedes Benz of Portland has a very nice waiting area with numerous amenities and the staff is always attentive to your needs. MB of Portland also provides a great shuttle service. Vehicle maintenance and repair is expensive but it is nice to know with Chuck Haga and MB of Portland you are getting fair value. More

Top notch service Noel once again did a terrific job handling my car service. He was prompt, respectful, helpful and overall a pleasure to work with and we will definit Noel once again did a terrific job handling my car service. He was prompt, respectful, helpful and overall a pleasure to work with and we will definitely be back. More

Great Service Experience I was able to easily make a service appointment online. When I arrived, they had my loaner car ready, and they were able to finish the service and rep I was able to easily make a service appointment online. When I arrived, they had my loaner car ready, and they were able to finish the service and repairs a day earlier then expected. More

Great customer serice Jennifer helped me with my purchase. She was great and represented the dealership in fine fashion. I would go back to them again. They even delivered Jennifer helped me with my purchase. She was great and represented the dealership in fine fashion. I would go back to them again. They even delivered the vehicle to me in Salem an hour way! More

Botched Software Recall My 2015 C300 was recalled due to a software glitch that disabled most functions of the media screen. No music, phone, or anything else, except for the My 2015 C300 was recalled due to a software glitch that disabled most functions of the media screen. No music, phone, or anything else, except for the back up camera. I had to drive two hours to get to the dealership. Upon arriving home I realized that the download of the new software was flawed, with most functions STILL inactive, and no back up camera. The tech apparently never checked to ensure that the operation was successful. Although I purchased my vehicle in a different city, and this dealership is not my usual resource, I expected professional work. Staff were courteous and professional overall, but someone dropped the ball. More

A/C service Even though the shop was very busy and my A/C problem was in the middle of this heat wave, Chuck still accommodated my car and it was completed in a t Even though the shop was very busy and my A/C problem was in the middle of this heat wave, Chuck still accommodated my car and it was completed in a timely manner. Thank you guys for always making my visit there pleasant and worth the drive in. More