Mercedes-Benz of Portland

Best experience Andrew was friendly and attentive to our needs. He was very honest and never made us feel pressured. We could not have had a better experience. Andrew was friendly and attentive to our needs. He was very honest and never made us feel pressured. We could not have had a better experience. More

First Class Fabulous customer service and quality workmanship. I can't say too many good things about Chuck Haga and the people who service my car. They're first Fabulous customer service and quality workmanship. I can't say too many good things about Chuck Haga and the people who service my car. They're first class and they care about the customer. More

No Nonsense Professional Service I took my C300 in for a speaker replacement. Service department gave me realistic time frame. They also did firmware updates for recall notices. They I took my C300 in for a speaker replacement. Service department gave me realistic time frame. They also did firmware updates for recall notices. They washed the car and I was on my way. I was able to conduct business the whole time from their business center and had access to snacks and espresso. All of this and their excellent central location can't be beat. More

Mercedes Customer Service is TOP NOTCH I was presented with a service plan upon arrival which outlined in detail the services to be provided along with the cost. I was able to select which I was presented with a service plan upon arrival which outlined in detail the services to be provided along with the cost. I was able to select which services I wanted after Jake explained each recommendation. Upon completion, I was sent a text asking what time I wanted to pick up my car and when I arrived my washed car was waiting for me. Jake is an amazing customer service representative who seems to generally care about my car and me. More

Service visit Arrived and reviewed items that were required for service B in advance. Complete communication prior to leaving with loaner vehicle. Jake contacted me Arrived and reviewed items that were required for service B in advance. Complete communication prior to leaving with loaner vehicle. Jake contacted me via text when vehicle would be ready for pickup. There was no time wasted which is very important to my schedule. The service and location was exceptional. This is now our new service dealer of choice after moving to the area. More

CUSTOMER SERVICE IS VERY BAD AT MERCEDES BENZ OF PORTLAND I had bought my GLC 300 at Mercedes Benz Portland, My Car had chip and cracks on the Windshield before i had bought the car, I was told, It would be f I had bought my GLC 300 at Mercedes Benz Portland, My Car had chip and cracks on the Windshield before i had bought the car, I was told, It would be fixed at time of buying. But after buying the car, They have not fixed the chip on windshield. Car still have the same chip after multiple followups with the dealer. When i have asked for replacing the windshield, I am asked to give back the car to dealer. I did not understand, how can the dealer ask the car back. Once after selling the car to customer. Staff(Dale Acelar) at the dealership, do not have the customer service at all, they are treating very bad. CUSTOMER SERVICE IS VERY BAD AT MERCEDES BENZ OF PORTLAND. I did contact their corporate Lithia Motors, They didnot fix the chip on the windshield too. I would not recommend buying the car at Lithia Motors More

They over deliver From Online appointment, to drop off to timely service this is an excellent service department. The service manager, Jake, handles everything profess From Online appointment, to drop off to timely service this is an excellent service department. The service manager, Jake, handles everything professionally. I'll be back for the next service! More

Air Bag recall I scheduled a time with the service center to replace the air bags on my C300 and the person who helped me was outstanding got the car in on Friday mo I scheduled a time with the service center to replace the air bags on my C300 and the person who helped me was outstanding got the car in on Friday morning everything went smoothly. Great service from everyone involved. More

outstanding service Chuck Haga provides excellent personalized service. He is interested in fixing anything that might be a problem, no matter how minor. Very helpful. Chuck Haga provides excellent personalized service. He is interested in fixing anything that might be a problem, no matter how minor. Very helpful. EXCEPT FOR THIS FORMAT WHICH KEEPS ASKING ME TO UPDATE AREAS MARKED IN RED. More

Had the car detailed You guys did a great job! Chan makes our life easy. He is honest and a super kind and professional guy. My only suggestion for the servie dept t You guys did a great job! Chan makes our life easy. He is honest and a super kind and professional guy. My only suggestion for the servie dept to have more people answer the phone. Seems like Sales Folks are having to help a lot. More