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Mercedes-Benz of Pompano
Pompano Beach, FL
604 Reviews
For Pompano Beach area residents, there is no better place for new and pre-owned Mercedes-Benz cars and SUVs than Mercedes-Benz of Pompano. Our state-of-the-art showroom features an impressive selection of the latest new models, as well as a large inventory of other pre-owned vehicles for sale. Whether you're interested in a Mercedes-Benz for the first time, or are a long time owner, we look forward to seeing you at Mercedes-Benz of Pompano!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 604 reviews
December 15, 2020
the worst customer service the sales mgr does not return calls called and left messages 3x. 11am this morning told i get a call back 10 min it is now 4pm no call they sell you a appearance policy to cover calls called and left messages 3x. 11am this morning told i get a call back 10 min it is now 4pm no call they sell you a appearance policy to cover scratches new car. a fraud does not cover need a war. what a rip off.have mb 40 years would rather buy in Miami then pompano More
by salrose3
Employees Worked With
Frank Aloia
December 11, 2020
AutoNation Mercedes on Copans Road is the worst Mercedes dealership I've ever had to deal with in my life. The service dept. is horrible, they've damaged my car while in for repairs, the AutoNation in Mar dealership I've ever had to deal with in my life. The service dept. is horrible, they've damaged my car while in for repairs, the AutoNation in Margate is horrible, they've damaged my car and it has taken them 8 months to finish my car that was a 3 thousand dollar insurance claim. From the G.M. Michael Lucia, to the service mgr. Todd Banks, to the paint and collision rep at the Copan's location Gus Germi, to Omar Heridia and the G.M. at the collision center Rene Estevez. Gus Germi is a liar, Michael Lucia is a piece of trash and his little manager robot Todd Banks are all crap.. They had more work to do to finish the claim from back in April, and they had no loaner so they told me to get the nicest vehicle from Enterprise rental and Mercedes would reimburse me. I kept the rental much less than the time they had my car, as I have others to drive and now they won't pay for the rental they authorized me to get. I am filing a complaint with the BBB, post a negative review where ever I can, and I now have a lawyer involved. I will not stop reaching out to higher up people that are qualified to make an adult decision. This company has horrible business morals and ethics and they lie! I've only begun my journey to discredit them as a reputable dealership as far as service and paint/collision. And I've already sent two buyers to a different Mercedes dealer and they made their purchase there. My words are loud and clear and respected in the performance/luxury car industry. I will cause them to lose 1000 fold the 1,200.00 +- dollars they owe me. Get ready AutoNation! More
by tgifree2dive
Employees Worked With
Todd Banks, Gus Germi, Omar Heridia, Rene Estevez
November 26, 2020
I am very very upset with this company, with the customer service, services, everything! I left my car the day before yesterday, Monday, November 23rd, for maintenance service, which included oil change. I p service, services, everything! I left my car the day before yesterday, Monday, November 23rd, for maintenance service, which included oil change. I picked up the car yesterday, Tuesday, November 24th and paid almost $ 600 for the service. Today I had go out to work, solve some problems and do grocery shopping. About 1 hour after I left my house, the car's dashboard showed that I needed to check the engine oil and a lot of smoke started to come out and get people's attention. I was very scared and stopped at the first gas station I saw. I called Bryan, called customer service and they took 2 hours to send a towning to help me. Also, I had myself to get a lift to leave me at home. Unbelievable!!! If you woud like to have problems, have a bad service, have a awful customer service, feel free to go there. More
by Adriane
Employees Worked With
Bryan Lastres
October 03, 2020
The truth seems that we are not paying for the service ... DO NOT TAKE YOUR BUSINESS TO THIS PLACE THEY DO NOT APPRECIATE IT THEY DO NOT GIVE YOU THE SERVICE YOU DESERVE ... They believe they are doing ... DO NOT TAKE YOUR BUSINESS TO THIS PLACE THEY DO NOT APPRECIATE IT THEY DO NOT GIVE YOU THE SERVICE YOU DESERVE ... They believe they are doing you a favor by receiving your car and giving you the service of delivering one while they repair yours. And it is not like that, or they compete or we go elsewhere. More
by Waldemar
Employees Worked With
Loner Personal
January 25, 2020
STAY AWAY from this dealership!!!! I cannot emphasize the lack of professionalism enough. I am appalled by the behavior of the salesman and leadership team. I purchased a certified pre owned 2019 A- the lack of professionalism enough. I am appalled by the behavior of the salesman and leadership team. I purchased a certified pre owned 2019 A-220 in Dec. 2019. This vehicle was advertised as having 193 miles on it, & being in mint condition. The vehicle actually had 2,900 miles on it, not 193 as advertised. I had a trade in vehicle which was quoted, via phone, as being worth close to $6k. Upon my arrival they stated that they could only offer $5k max and they were “doing me a favor.” I ultimately informed them that I was leaving, as I could purchase a brand new 2020 A-220 from a dealer in close proximity for the same price. After two hours they agreed to $6k, for my trade. After initiating paperwork I noticed paint chips missing in an area on the vehicle. I was assured that this is “nothing” and could easier be buffed out, free of charge. I had significant difficulty reaching the salesman, so eventually drove into the dealership to have the work performed. It looks absolutely terrible! It was not buffed but appears they just painted it. It indents, due to not having enough paint and is visible. I sat for hours while the vehicle was being “serviced”. Upon completion they parked the vehicle in the front of the building. It was late and dark at this time. I drove home and inspected the vehicle under the light. I have called and left over a dozen messages with the dealership and have not received one return call! I left messages for the general manager, sales manager and salesman. This is after paying $32k for this car. There are other Mercedes dealerships in the area; save yourself headache and go anywhere but here! More
by Kelibeli23
Employees Worked With
Steven Rahal; Shawn Bressman
December 13, 2019
David answered my request for information on a car I saw online in less than five minutes and was very helpful understanding my needs I am very happy with the way David is taking care of my car needs online in less than five minutes and was very helpful understanding my needs I am very happy with the way David is taking care of my car needs More
by kiaspike3
Employees Worked With
David
October 17, 2019
How can one only drive 21 miles a day???? BAD DEAL!!!!! I went to the dealer to look at a previously own MB S class , just to have an idea. I really wanted to get a new CLS. The salesman just pushed and I went to the dealer to look at a previously own MB S class , just to have an idea. I really wanted to get a new CLS. The salesman just pushed and pushed a new S class on a lease. I did not want a lease ,but he just talked my husband into getting this car, I insisted that I really wanted to BUY a CLS NOT lease a car. He just refused to pay attention to what I WANTED. We left with this huge car on a lease for """"4 years with 30000 to drive ."" WHO drives 21 miles a day??? When we realized the mistake 2 days later , I called the sales man and told hem I wanted to return the car ,that it was a very BAD deal. I offered to still buy a CLS , , I gave $5000, down plus my impeccable SL 550 (6580 miles) to begin with!!. he said I had to pay over $2000.!!! if I wanted to return the car. Now I am stuck with a car that I cannot drive. This is outrages. I cannot believed the management allowed this sales man to take advantage of us , I have been a MB costumer for over 30 years. This is not a way to treat a loyal customer. More
by Flyer
Employees Worked With
Dontrelle Lee
September 21, 2019
Bad follow up Bought 1 week ago a 2017 C300 convertible, still waiting for the instruction book and the spare key. I’ve been a CEO for a car importer in the Netherl Bought 1 week ago a 2017 C300 convertible, still waiting for the instruction book and the spare key. I’ve been a CEO for a car importer in the Netherlands. Can not believe the way they are working. Promises but nothing more than that. More
by Jan
Employees Worked With
Amyach Bricino
May 03, 2019
Misrepresented Extended Warranty I purchased a used Mercedes Benz from Pompano in September of 2014. The salesman, David Rubano and Finance rep, Curtis Early, sold me an extended war I purchased a used Mercedes Benz from Pompano in September of 2014. The salesman, David Rubano and Finance rep, Curtis Early, sold me an extended warranty which I was told would be valid for 5 years of 50,000 miles. I never had to use the warranty until today. When I went to the dealership they told me the warranty expired in December of 2018. First, I asked them why that date, They claimed it was only a 4 year warranty which makes no sense since I bought it in September of '14. I tried to explain to them if I thought the warranty was going to expire in December I would certainly have brought the car in for a complete inspection so that any work that needed to be done would be done under warranty. I asked the representative, Rusty, why I wasn't notified prior to the expiration so that I had the opportunity to extend it. He told me these are after-market warranties and I should have been contacted by a number of companies, as my name was sold to warranty companies. When I asked why I didn't get a heads up from the Pompano dealership, he said "we don;'t do that." They wanted to charge me for the repairs needed. I asked to speak to the manager and was told I could do so if I would wait for an hour and a half. This was at 3:30 PM. As they probably knew, I could not stay and wait. I asked that I be called today and was told I would be. I never received a call. While I was waiting in the waiting room I met two other customers who said their experience with the dealership was a nightmare. I understand their feelings. In my opinion, this was horrible customer service. I wasted $2495 on a warranty that I could not use when I needed it. I will contact the Mercedes Customer Service 800 number to lodge my complaint, knowing it will do no good. One thing is for sure. Neither I or any member of my family, will ever do business with Mercedes Benz of Pompano again. I 've owned two Mercedes and have dealt with numerous dealerships but have never been husted as I was with this warranty. They are the kind of dealership that gives car salesmen such a bad name. More
by LenK
Employees Worked With
Brad, Rusty
December 20, 2018
Warranty Sneeky I purchased at 2700.00 warranty from MB at the dealership The warranty MVSA company they have never given me what is covered...and every time I go.... I purchased at 2700.00 warranty from MB at the dealership The warranty MVSA company they have never given me what is covered...and every time I go.... whatever the issue ...it is not covered!! So why did I waste 2700.00. I have asked repeatedly for copies of the warranty...to NO AVAIL...they refuse to give a copy...this is FRAUD!!! More
by MARISASELLS
Employees Worked With
Various
