Mercedes-Benz of Pompano

I arrived for my third prepaid Maintenance appointment only to be told that I was no longer eligible as my Maintenance agreement had expired. The agreement shows that it ends 10/25/21. It was explained only to be told that I was no longer eligible as my Maintenance agreement had expired. The agreement shows that it ends 10/25/21. It was explained by a representative at the dealer that i needed to perform the maintenance every 12 months, despite being told by the salesman that I had 3 years and could do the maintenance anytime during that period. The car has 31243 miles and will be 10 years old in November. The agreement clearly shows a three year term from the date of purchase. I'd say the document was misleading as was the sales person who sold it to me. I've dealt with Mercedes dealerships in Florida since 1987. I ended up paying for the same service twice. I'm hardly a satisfied customer and to add insult to injury, I discovered a scratch on the passenger back door when I got home. Very unsatisfactory visit. This review in no way is a reflection on my service consultant Armando Ramos. His service was the best. My review is in regard to the Prepaid Maintenance Coverage. More

Very poor services for waiting customers, No place to work for 2-3 hours, no food items! Clearly focusing on reducing costs at the waiting customer expense. I know they will attribute it all to COVID but work for 2-3 hours, no food items! Clearly focusing on reducing costs at the waiting customer expense. I know they will attribute it all to COVID but even third level hotels have breakfast items for customers! More

Haden Smith was very professional and helpful at our last service visit,we had to replace both batteries on our Mercedes S550,one batterie was not fonctionning properly and they noticed and replaced it immed service visit,we had to replace both batteries on our Mercedes S550,one batterie was not fonctionning properly and they noticed and replaced it immediately. More

David was very kind and professional answered all my questions and give me all details in regard the car. Very helpful and explained how to use the car fixtures as this is my first Mercedes Benz. Ver questions and give me all details in regard the car. Very helpful and explained how to use the car fixtures as this is my first Mercedes Benz. Very nice guy! I am very happy with his service and dedication. More

The online scheduling was pretty efficient and makes scheduling so much easier. Great service as expected for a Mercedes Dealership, my service rep Andrew explained everything in detail and it worked ou scheduling so much easier. Great service as expected for a Mercedes Dealership, my service rep Andrew explained everything in detail and it worked out great. Would recommend. More

Ease of getting appointment, friendliness of staff.Brad Ease of getting appointment, friendliness of staff. Brad is very knowledgeable Ease of getting appointment, friendliness of staff. Brad is very knowledgeable More

Best customer service! We have purchased many cars from different dealers around the nation and this is hands down the best dealer. Fernando is straightforward, transparent, and trustworthy. We now only different dealers around the nation and this is hands down the best dealer. Fernando is straightforward, transparent, and trustworthy. We now only buy from this dealer and Fernando. More

I brought my car in for service. I was pleased with Hayden Smith. He was my service advisor. Hayden Smith. He was my service advisor. More

Professional service from the minute you drive up! Having a loaner car available to me while the service was being done was so convenient. Armando let me know when all was done and how things went. a loaner car available to me while the service was being done was so convenient. Armando let me know when all was done and how things went. More