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Mercedes-Benz of Pompano
Pompano Beach, FL
604 Reviews
For Pompano Beach area residents, there is no better place for new and pre-owned Mercedes-Benz cars and SUVs than Mercedes-Benz of Pompano. Our state-of-the-art showroom features an impressive selection of the latest new models, as well as a large inventory of other pre-owned vehicles for sale. Whether you're interested in a Mercedes-Benz for the first time, or are a long time owner, we look forward to seeing you at Mercedes-Benz of Pompano!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 604 reviews
March 14, 2022
I purchased a vehicle from Mercedes-Benz of Pompano Beach in 2020. Car was exceptional never had any issues. Recently, due to a work/travel situation, I decided to sell my vehicle back in (2/5/22). The sa in 2020. Car was exceptional never had any issues. Recently, due to a work/travel situation, I decided to sell my vehicle back in (2/5/22). The sales associate Umit was the same in both instances. Price and terms are agreed and everything is documented both sides and I am happy with the agreement. Fast forward to over a month later, payoff letter submitted etc, I still do not have a reimbursement that was agreed. I continue to contact Umit from sales which has now asked me to not contact him further, and even then, still would not provide feedback or an status of my reimbursement. I’ve reached out to 3 separate members of the finance team including the Finance Director Ryan Barksdale, Ashley Galan, and Marjine Uddin all via email and multiple voicemails, no acknowledgement or replies to date. I left multiple voicemails to the General Managers phone numbers that was provided by the operator at dealership…zero update. I've never been in a scenario where I have to chase a dealership for a reimbursement status in the thousands of dollars. I hate to be a person that leaves negative feedback, however everything about this place from the sales to the management at this point seems completely irresponsible and lacking any sense of customer service. I’d highly recommend driving a few more miles and taking your business elsewhere. At this point…I’m forced to leave feedback of my experience across various car sites, forums, and ultimately formally lodging a complaint with the Better Business Bureau in the coming days and discussing next steps with my lawyer. More
by SatinwhiteSTi
Employees Worked With
Umit
March 13, 2022
Supper service I would come again adviser was very attentive Thank you. Loaner was a wonderful addition to the service will definitely come back. attentive Thank you. Loaner was a wonderful addition to the service will definitely come back. More
by blonder.input01
Employees Worked With
Rosti star
March 09, 2022
I have been very fortunate to have a service advisor by the name of Un’amore who helps me with all my decisions. Service has been great this time they fixed my car immediately and perfectly the name of Un’amore who helps me with all my decisions. Service has been great this time they fixed my car immediately and perfectly More
by Feinart2
Employees Worked With
Anna moore
March 01, 2022
Anja Moore is an outstanding service person. She consistently provides great service and this reflects her knowledge and competence in her field. She consistently provides great service and this reflects her knowledge and competence in her field. More
by hsonderling
Employees Worked With
Anja Moore
February 21, 2022
Picked up car following service. Oil level just above minimum. Should be filled to maximum level. Told to drive back to dealer total about 30 miles. They didn’t understand issue unti Oil level just above minimum. Should be filled to maximum level. Told to drive back to dealer total about 30 miles. They didn’t understand issue until re-explained. They added 1 quart oil to fix issue. Service Dept should always check oil level after oil change. Very disappointing. More
by TBB
Employees Worked With
Service writer
