Mercedes-Benz of Pompano

I had an awful experience at Mercedes of Pompano dealership and would advise others to stay away. I purchased a car under the promise that certain issues would be fixed, but they never were. My call dealership and would advise others to stay away. I purchased a car under the promise that certain issues would be fixed, but they never were. My calls were ignored, and I had to physically visit the dealership multiple times just to get any answers. The car I purchased does not meet Mercedes-Benz standards, and when I tried to return it within their 5-day return policy, I was assured by Joey, the sales manager, that they would fix the issues and make things right. However, I was told I had to come back. When I came back after no return calls or emails, I left my car there for five days, and during that time, I couldn’t get anyone to tell me what was being done. I had to personally go to the dealership just to find out when I would get my car back. No one could tell me what was done in the 5 days it was there. I actually walked the lot and found it unlocked, with my personal items in it, in the used car section. The biggest safety issue was a damaged windshield, which Joey had promised would be replaced. While dealing with them, my girlfriend even purchased a brand-new car from them, and once that deal was finalized, I was suddenly told that they wouldn’t replace my windshield after all. Despite multiple emails, calls, and visits, no one has returned my messages or taken responsibility for their promises. I has a few other issues as well that they couldnt find. This dealership only cares about taking your money—once the sale is done, they become cold, unresponsive, and go back on their word. If I had known they would break their promises, I would have returned the car within the allowed time. Be very careful when dealing with them! More

Wrecked our e450 before delivery. Horrible dealer experience from our sales person LC to the GM Joe Rey. We bought the car from the Cars.com ad and it was a 4,000 mile CPO car in Horrible dealer experience from our sales person LC to the GM Joe Rey. We bought the car from the Cars.com ad and it was a 4,000 mile CPO car in pristine condition. Paid in full and at delivery had a huge dent in the back. The staff said eat it and live with the damage. They know we live in California and cannot easily fight this. Beware of AutoNation as well the parent company they also said too bad if they wrecked it. The final strange thing is they refuse to give us our sales contract. Keep hiding behind "Policy" it's fraud at its most basic level. I don't know how they are even allowed to be a licensed MB dealer. Mercedes North America is trying to help we will see how that goes. More

The financing portion of the deal was horrible. After negotiating the price I was hit with extra obligatory payments. The financial portion of deal was not what I was satisfied with. After negotiating the price I was hit with extra obligatory payments. The financial portion of deal was not what I was satisfied with. More

I had previously purchased a new Mercedes from this dealership 6 years previously and had all of my service completed here as well. I decided to start the process of purchasing a new Mercedes. From the dealership 6 years previously and had all of my service completed here as well. I decided to start the process of purchasing a new Mercedes. From the moment I entered the dealership, they were very professional and accommodating. I had presented a nationally advertised special on an AMG that I had found in the showroom. They honored the ad and also gave me a very fair amount for my other AMG. More

This the second car I’ve purchased from this incredible dealership. Truly professional in ever way . Highly recommend them to all my friends. dealership. Truly professional in ever way . Highly recommend them to all my friends. More

everything was smooth and easy--would highly recommend. As always thank you Armando. See you with the next one. As always thank you Armando. See you with the next one. More

A horrible experience! While Harold was very pleasant prior to the sale, he became very contentious and unfriendly when confronted with the issues I faced with my purchase. While Harold was very pleasant prior to the sale, he became very contentious and unfriendly when confronted with the issues I faced with my purchase. I purchased a $200k car with a faulty windshield wiper, leaking trunk and damaged underguard. Harold was VERY rude and unwilling to accept any responsibility, and so was the Service Manager (even MUCH worse). Thanks to Eddie, the Sales Manager, who indeed acted like a Mercedes Benz representative. The financing experience was also VERY pleasant, and truly reminds me of why Mercedes and its tenets (when showcased by the right representation) continues to be the flagship of luxury car purchasing. Upon keeping my car (after the purchase) for close to two weeks, my car could not be located at time of pick up. Not only does the published online hours show Saturdays opening at 7am, the service department indeed opens at 8am. So, 2 weeks to get my new purchase, a long drive from Naples to Pompano Beach, an hour wait, and the inability to find my car has made this my worst of my 9-Mercedes car purchasing life. Upon eventually finding my car, there was no paperwork signed indicating what was done (even as I type), what was resolved, nor was there a follow-up call to apologize about my unpleasant experience(s). Needless to say, I will find another one of the MANY Mercedes venues to purchase my NEXT Mercedes. Rest assured, it will not be from Harold at Mercedes Benz of Pompano Beach, Florida. Not in this lifetime...or the next! More

The dealership was very nice, clean and spacious. All staff members that I came in contact with were very courteous and engaging. All staff members that I came in contact with were very courteous and engaging. More

The dealership was very nice they treated us so good they were very professional and liable they were very professional and liable More