Mercedes-Benz of Pompano

I took my Mercedes CLE450 to Mercedes of Pompano for routine service. I was provided transportation home and back to the dealership. The work was done on time, my car was returned washed, and some elect routine service. I was provided transportation home and back to the dealership. The work was done on time, my car was returned washed, and some electronic issues were fixed that I didn’t even mention to the service representative. Koby was excellent. I was very satisfied. More

Today 9/25/25 I purchased a 2020 Cadillac XT4 from Todd Master, Sale Consultant. Todd and the team of sales and finance representatives provided a positive and straight forward buying experience. Early in Master, Sale Consultant. Todd and the team of sales and finance representatives provided a positive and straight forward buying experience. Early in the sale process Todd Master provided me with all the information I requested so I could make a good decision. I had shopped a few other car dealers that did not come close to the level of professionalism I received from Todd and the team at Pompano Beach Mercedes. Thank you, Todd! More

I purchased my 2015 Mercedes S550 from Pompano Beach Mercedes. I have been extremely satisfied with the service with my sales person Steve and my service manager Anja. The facility is well managed. Ever Mercedes. I have been extremely satisfied with the service with my sales person Steve and my service manager Anja. The facility is well managed. Everyone is a pleasure to deal with.. I am extremely pleased with the entire staff More

My service consultant is amazing, she is a true asset for AutoNation. She goes to extra mile to make sure she will explain everything in detail and make sure that the charges are 100% correct. AutoNation. She goes to extra mile to make sure she will explain everything in detail and make sure that the charges are 100% correct. More

Extremely fast service, order and replacement parts for my Mercedes Benz. Excellent and professional service advisor Bradley Markoff, my Mercedes Benz. Excellent and professional service advisor Bradley Markoff, More

Scam. They don’t show deal sheet proposals anymore. Don’t negotiate anymore. When i went with BMW (same payment) they made the comment that BMW are definit They don’t show deal sheet proposals anymore. Don’t negotiate anymore. When i went with BMW (same payment) they made the comment that BMW are definitely more affordable. As if i’m shopping for luxury cars because i need affordability. More

The Worst Service Experience I’ve Ever Had – Avoid Mercedes-Benz of Pompano at All Costs Unfortunately, every interaction I’ve had with Mercedes-Benz of Pompano has been marked by incredibly poor c Mercedes-Benz of Pompano at All Costs Unfortunately, every interaction I’ve had with Mercedes-Benz of Pompano has been marked by incredibly poor customer service. I’ve given them multiple chances over the years, but my most recent experience has gone from disappointing to deeply uncomfortable. Their service advisors may give you verbal assurances about pricing, service, or timing—but do not trust them. These promises are not honored, and when questioned, you’re met with smug dismissals or deflection. I was explicitly told by their service manager, Matthew Pickton, that unless I had everything in writing, it wouldn’t “hold up in court.” He even went so far as to laugh at the idea of honoring verbal agreements, adding insult to injury. Even more disturbing: when I gave them a heads-up that I intended to leave a poor review based on my experience, I was threatened with a $500 increase to my service bill. This is not just bad service—it’s intimidation, plain and simple. To make matters worse, even written agreements aren’t safe. In my case, the manager simply said he would “revert” the arrangement, claiming the service advisor who made the promise “had no authority.” So the customer is left powerless, while the dealership hides behind shifting policies and shady internal politics. Buyer beware: Do not do business with this dealership. And if you absolutely must, get everything documented in writing—though even that may not protect you. This is a dealership that weaponizes its size and power, and treats its customers with indifference at best, and hostility at worst. More

Took my car in for service. Had a complicated sunroof issue. Service advisor was very helpful dealing with the extended warranty company. They were not able to finish the repair Had a complicated sunroof issue. Service advisor was very helpful dealing with the extended warranty company. They were not able to finish the repair due to unavailability of parts. This is the second issue with the sunroof system. First one was a delamination of the front cover panel which was fixed at no charge. Second one was a failure of the sunroof panel, did not close due to broken components. Both issues appear to be related to poor material choices and assembly techniques. Not happy with the car quality, dealership staff is very good. More

I had an awful experience at Mercedes of Pompano dealership and would advise others to stay away. I purchased a car under the promise that certain issues would be fixed, but they never were. My call dealership and would advise others to stay away. I purchased a car under the promise that certain issues would be fixed, but they never were. My calls were ignored, and I had to physically visit the dealership multiple times just to get any answers. The car I purchased does not meet Mercedes-Benz standards, and when I tried to return it within their 5-day return policy, I was assured by Joey, the sales manager, that they would fix the issues and make things right. However, I was told I had to come back. When I came back after no return calls or emails, I left my car there for five days, and during that time, I couldn’t get anyone to tell me what was being done. I had to personally go to the dealership just to find out when I would get my car back. No one could tell me what was done in the 5 days it was there. I actually walked the lot and found it unlocked, with my personal items in it, in the used car section. The biggest safety issue was a damaged windshield, which Joey had promised would be replaced. While dealing with them, my girlfriend even purchased a brand-new car from them, and once that deal was finalized, I was suddenly told that they wouldn’t replace my windshield after all. Despite multiple emails, calls, and visits, no one has returned my messages or taken responsibility for their promises. I has a few other issues as well that they couldnt find. This dealership only cares about taking your money—once the sale is done, they become cold, unresponsive, and go back on their word. If I had known they would break their promises, I would have returned the car within the allowed time. Be very careful when dealing with them! More