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Mercedes-Benz of Owings Mills - Service Center
Owings Mills, MD
246 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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246 Reviews of Mercedes-Benz of Owings Mills - Service Center
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November 06, 2019
Shawn Baker made my experience great. Professional, caring, considerate. Excellent follow up and follow through excellent. Impeccable customer service. The best. Highly recommended to o caring, considerate. Excellent follow up and follow through excellent. Impeccable customer service. The best. Highly recommended to o More
by Star
Employees Worked With
Shawn Baker
October 05, 2019
My service advisor, Shawn, went well beyond the call of duty in assisting me in an extremely difficult situation. He is truly customer oriented. Great. duty in assisting me in an extremely difficult situation. He is truly customer oriented. Great. More
by RFD
Employees Worked With
Shawn Baker
October 04, 2019
Shawn Baker is definitely to guy when it comes to finding a service advisor for your Mercedes. He is nice and patient and always willing to take the extra mile. a service advisor for your Mercedes. He is nice and patient and always willing to take the extra mile. More
by Wu
Employees Worked With
Shawn Baker
October 01, 2019
At Owings Mills Mercedes your truly treated like one of the family thank you to all who made my experience at Mercedes Owings Mills such a pleasurable one special shout out to my service advisor Shawn Bake the family thank you to all who made my experience at Mercedes Owings Mills such a pleasurable one special shout out to my service advisor Shawn Baker. More
by Big Al
Employees Worked With
Abdul service technician ?????, Christian Gutierrez, Shawn Baker
October 01, 2019
Purchased a preowned E350. A couple nuisance items needed to be serviced. Kyle dealt with them promptly and made sure I was satisfied with the service work. All service was done well. I’m a happy custome to be serviced. Kyle dealt with them promptly and made sure I was satisfied with the service work. All service was done well. I’m a happy customer. More
by E350
Employees Worked With
Kyle Harris
September 23, 2019
Excellent customer service I have been servicing my cars here for several years now. My advisor Shawn Baker always exceeds my expectations and meets all my needs by providing ou I have been servicing my cars here for several years now. My advisor Shawn Baker always exceeds my expectations and meets all my needs by providing outstanding customer service and support. It is always a pleasure to work with Shawn! More
by Zara M.
Employees Worked With
Shawn Baker
September 21, 2019
Friendly Staff and Top Notch Service Mercedes of Owings Mills is not the closest dealer to our home but we’ve taken our cars there for years. The staff is always friendly, the facility i Mercedes of Owings Mills is not the closest dealer to our home but we’ve taken our cars there for years. The staff is always friendly, the facility is clean with a comfortable waiting area and the service can’t be beat! More
by Mercedes Happy
Employees Worked With
September 16, 2019
Top Tier Service Adviser In a word, Patricia is AWESOME! She's sweet, caring, genuine, and always goes above and beyond to make my experience great. Each interaction gets be In a word, Patricia is AWESOME! She's sweet, caring, genuine, and always goes above and beyond to make my experience great. Each interaction gets better and better. I have no doubts when I come in for service that she will help me with anything. Thank you Patricia! More
by St. Julian
Employees Worked With
September 11, 2019
Great The entire service experience at Mercedes Benz of Owings Mills was great! From the time I called for my service appointment until I drove off the pr The entire service experience at Mercedes Benz of Owings Mills was great! From the time I called for my service appointment until I drove off the property, everything was done so courteously and so professionally!My service representative, Shawn Baker, was superb! What a great experience; I was so pleased! More
by Doe
Employees Worked With
Shawn Baker
September 09, 2019
Shawn Baker By far the best experience I’ve ever had at a dealership. I was treated wonderfully and Shawn did an amazing job of telling me what I needed to get do By far the best experience I’ve ever had at a dealership. I was treated wonderfully and Shawn did an amazing job of telling me what I needed to get done on my car. I will definitely be back! More
by David
Employees Worked With
Shawn Baker
