Mercedes-Benz of Orange Park

I would never buy a car with Keith Oktem again! He was very unfriendly and did not make me feel welcome at all. I would also say that he was rude. He absolutely took advantage of me being a young f He was very unfriendly and did not make me feel welcome at all. I would also say that he was rude. He absolutely took advantage of me being a young female & a first time car buyer and didn’t explain things truthfully. He told me that my car had an extended warranty (when it expired 7 mo before I purchased the car) that I am just not finding out the truth about. Also, called him a month after purchasing the car and he was anything but kind. He told me my warranty didn’t cover anything related to batteries - when the ONLY warranty I have DOES infact cover batteries. Extremely disappointed in him and his lack of professionalism, I was shocked to see he’s a manager according the the dealership’s website… Can’t speak for the rest of the dealership, everyone else appeared very friendly and kind. But do NOT purchase with Keith Oktem! More

Excellent service every time I bring car in Zarinea takes good care of me love. good care of me love. More

Very capable, attentive to customer’s needs. I trust Ted my service advisor. He’s always very helpful. I trust Ted my service advisor. He’s always very helpful. More

Rodney has been my service advisor for a few years now, he has always giving me great customer service & advice about all my my mecedes vehicles. I look forward to bringing my vehicles in for service becau he has always giving me great customer service & advice about all my my mecedes vehicles. I look forward to bringing my vehicles in for service because of the great customer service I have experience from Rodney. May God Bless Rodney & the entire service department, please continue to keep up the great work, this is why I keep coming back to purchase my vehicles. More

Excellent Service, very professional, on time, excellent customer care and great communication, I would definitely recommend this place customer care and great communication, I would definitely recommend this place More

Andy was our service rep. He is knowledgeable about Mercedes and was very helpful. They were able to work us in quickly and provided excellent service to our car. He is knowledgeable about Mercedes and was very helpful. They were able to work us in quickly and provided excellent service to our car. More

Great experience working with Fred. Much better experience than the last time at Hanania Chevrolet in St Augustine. Those guys were very shady. Much better experience than the last time at Hanania Chevrolet in St Augustine. Those guys were very shady. More

Great service Rodney our service advisor was wonderful everything went smooth and efficiently with no issues everything went smooth and efficiently with no issues More

The issue of a lousy battery is an oem issue not the store. Why buy ev when the gas powered cars have lousy batteries? store. Why buy ev when the gas powered cars have lousy batteries? More

Ted on service department always provide outstanding customer service and it has been for over 15 years, when I my first MB for the first service. customer service and it has been for over 15 years, when I my first MB for the first service. More