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Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Harriman, NY

4.5
787 Reviews

787 Reviews of Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

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June 17, 2023

The service rep I was assigned was different from whom I requested. I was not informed why that happened. I was told I would hear back from him after the diagnostic. Instead I received a text with he work t More

by SELYASTONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frankie Devita
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The valets were both very good
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Jun 30, 2023 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Ms. Stone, Thank you for taking the time to provide feedback about your recent experience with us. We sincerely apologize for any miscommunication and inconvenience you experienced during your diagnostic process. Your feedback is invaluable to us, as it helps us improve our services and ensure better customer experiences in the future. We understand that it can be frustrating not to receive a phone call to discuss the work needed after the diagnostic. We apologize for the oversight and the inconvenience it caused. We strive to provide clear and effective communication throughout the entire process, and we recognize that we fell short in this instance. We have addressed this issue internally to ensure that our team members follow our established communication protocols consistently. It is our priority to keep our customers informed and answer any questions or concerns promptly and comprehensively. We genuinely appreciate your patience and understanding. If there is anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out to us directly. We value your business and would like to make things right for you. Once again, we apologize for the inconvenience caused, and we hope you will give us another opportunity to serve you in the future. Best regards, Frank Scott Service Director Mercedes-Benz of Orange County

June 16, 2023

Dealer took care of service maintenance quickly and efficiently. Loaner car process also was easy. More

by SANDRADKV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 16, 2023

Always get great service when I bring my car to the Orange County my location More

by MESKIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caiya Davis
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June 15, 2023

Service was done in the time stated at drop off. Loaner vehicle was excellent!! Thank you!! More

by KPHOTELS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 15, 2023

Excellent service. The service took much longer than expected but I had I loaner car so that made it a bit easier. More

by dads vet
Recommend Dealer
Yes
Employees Worked With
Caiya Davis, Caiya Davis
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June 15, 2023

Friendly staff. Very professional. The work on my car is always done right. Repeat customer. More

by ART2214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caiya Davis
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June 11, 2023

The service was good, but there was a four day delay in servicing my car. More

by YVPETERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
4.0
This rating includes all reviews, with more weight given to recent reviews.
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June 09, 2023

Luxury cars, unparalleled quality, exceptional service, and a name that sets the standard in automotive engineering. More

by S.thezan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
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May 29, 2023

Scott Bateman has been really good to us. Thank you all for all your help. More

by CANDYCANE2041
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
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May 29, 2023

Good communication and discussion of work that needed to be performed. Always a good experience at Mercedes of Orange County More

by RYAN@TAKEFLIGHTOC.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reputation Management
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benzel Admin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caiya Davis
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