Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Will like to add that my experience with the performance that the technician done on my vehicle was EXCELLENT and completed in timely fashion that the technician done on my vehicle was EXCELLENT and completed in timely fashion More

Very holistic service starting with Frankie ! Everyone is very helpful and cordial . It toke a long Time but the end result was excellent ! Everyone is very helpful and cordial . It toke a long Time but the end result was excellent ! More

They did an awesome job glad I came there to have my car inspected you might want to reduce the minimum word of 15 on this survey inspected you might want to reduce the minimum word of 15 on this survey More

Courteous, professional, excellent service. The sales organization is very professional and answers all the questions you have. the service organization keeps you informed on the progress of The sales organization is very professional and answers all the questions you have. the service organization keeps you informed on the progress of the work being performed on your vehicle with Videos. More

The service was excellent! !! I came to the dealership and was immediately provided assistance including getting a loaner vehicle.. The dealership has excellent customer service !! I came to the dealership and was immediately provided assistance including getting a loaner vehicle.. The dealership has excellent customer service. More

The team is fantastic. Both Caiya and Frank make me feel as if I am family. Both Caiya and Frank make me feel as if I am family. More

Very happy I was able to get a last minute appointment on a Saturday. Everyone was very accommodating. The video of my car inspection was a great addition to my service! a Saturday. Everyone was very accommodating. The video of my car inspection was a great addition to my service! More

Caiya has been extremely helpful and understanding. She has guided me through the whole process while my car was in her care. Her customers service skills are first rate. She has guided me through the whole process while my car was in her care. Her customers service skills are first rate. More

I’m very pleased with the results of having my car serviced at your dealership all of the employees are most helpful and courteous in the car came back in wonderful condition clean and runs well. serviced at your dealership all of the employees are most helpful and courteous in the car came back in wonderful condition clean and runs well. More

I don’t understand why they give people appointments that are supposed to be 1-2 hours and they end up taking 2-3 days without giving you a loaner. It happens every time my husband and I get our car serviced are supposed to be 1-2 hours and they end up taking 2-3 days without giving you a loaner. It happens every time my husband and I get our car serviced there. It is completely ridiculous. You would think a company as prestigious as Mercedes Benz would take care of their customer’s - not this service department. It is only the service departments the sales department is is phenomenal! More