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Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Harriman, NY

4.5
666 Reviews

666 Reviews of Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

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May 16, 2023

Our Salesman Eric was great to work with. Personable , knowledgeable and a true professional. Would we definitely recommend him to anyone looking for a Mercedes. More

by mphughesjr
Recommend Dealer
Yes
Employees Worked With
Eric Makofsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Tzimoulis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Walter Pensa
May 16, 2023

Very great service. Fast and easy-going. Took no longer than 15 minutes, thank you! More

by FIGUEROA_MARIA37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Taccetta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Makofsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Tzimoulis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Pauletta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Paccione
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mykola (Nick) Peresunko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Craig, Adenike Dean, Abe Kang
May 12, 2023

The worst service Department Ever Appointment made for 7:00 AM Was told it was a very quick recall work Was mentioned i could wait. At noon car was not even brought into shop More

by shrimp16
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frankie Devita
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2023

Everything went well. Great experience but took much longer than expected My car was suppose to be done on Friday then Saturday it wasn't done until Wednesday More

by Jane D.
Recommend Dealer
Yes
Employees Worked With
Caiya Davis, Caiya Davis
May 12, 2023

Mercedes Benz of Orange County provided exemplary service. A special thank you to Scott, my service advisor who provided me with updates and solutions. The process was easy, convenient, and pleasant More

by mnieves4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott in service
May 10, 2023

Caiya was very good and helpful. I would go back to the dealership for service, always satisfied with them. More

by JOSEPHMARIAN12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caiya Davis
May 06, 2023

Very clean and service manger answered all my questions. the video sent by the tech that worked on my car was very thorough More

by OUTLAW56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2023

Excellent service. The work was completed on time and at a fair rate. Everyone was polite and kind. More

by Isaac
Recommend Dealer
Yes
May 05, 2023

They replaced my battery, got it done on time at a reasonable price. Service people kept me in the loop. Car was ready to pick up on time. Good service. nice people More

by BOB@HUBSCHMANENGINEERING.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Sierra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Frankie Devita
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Webster
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caiya Davis, Frank Scott, Walter Pensa
May 03, 2023

Scott was terrific! He explained everything and there was no hidden fees or harassment to purchase other services or parts. More

by YVPETERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
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